read to prepare yourselves for session 04
Hansen, M. T., Nohria, N., & Tierney, T. (January 01, 1999).
What's your strategy for managing knowledge?.
Harvard Business Review, 72, 2.)
Bhatt, G. D. (March 21, 2001).
Knowledge management in organizations: examining the interaction between technologies, techniques, and people.
Journal of Knowledge Management, 5, 1, 68-75.
things we'll talk about
- background to knowledge management
- different aspects of knowledge management
- two strategies for managing knowledge
We'll do an in class exercise