knowledge management

read to prepare yourselves for session 04

  1. Hansen, M. T., Nohria, N., & Tierney, T. (January 01, 1999). What's your strategy for managing knowledge?. Harvard Business Review, 72, 2.)
    [PDF]
  2. Bhatt, G. D. (March 21, 2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of Knowledge Management, 5, 1, 68-75.
    [PDF]

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things we'll talk about

  • background to knowledge management
  • different aspects of knowledge management
  • two strategies for managing knowledge

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We'll do an in class exercise

in class exercise material

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