09.methods of documenting the user's task

Read this to prepare for class discussion

  1. Universal principles of design
    Hick's Law, 120
    Fitt's Law, 98
  2. from Sharp, Rogers, & Preece,
    • Section 8.4.1, Identifying Recurrent Patterns or Themes, 285-286
    • Section 8.4.2, Categorizing Data, 286-291
    • Section 8.4.3, Looking for Critical Incidents, 291-293
    • Section 10.6.3, Essential Use Cases, 382-383
    • Section 10.7.1, Hierarchical Task Analysis, 384-386
  3. Scott W. Ambler
    Web services programming tips and tricks: Modeling essential use cases; Where you're coming from, and where you're going.
    IBM, 20 Jul 2000.
  4. Peter Hornsby
    Hierarchical Task Analysis
    February 8, 2010

Optional readings which may come up in class discussions

From Usability Body of Knowledge

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