08.documenting the user's task

Read this to prepare for class discussion

  1. Universal principles of design
    Satisficing, 210
  2. from Sharp, Rogers, & Preece,
    Chapter 10, Establishing requirements
    • Section 10.6, Task description, 373-383
    • Section 10.7, Task analysis, 383-387
  3. Gruen, D., Rauch, T., Redpath, S., & Ruettinger, S. (2002).
    The use of stories in user experience design.
    International Journal of Human-Computer Interaction, 14(3&4), 503-534.
    Focus on the first two sections, pages 503-511; skim section 3.
  4. Go, K., & Carroll, J.M. (2004).
    The blind men and the elephant: Views of scenario-based system design.
    interactions, 11(6), 44-53
    Focus on pages 45-50. [ACM Digital Library]

Optional readings which may come up in class discussions

Useful, but not available online

  • Cockburn, A. (2000).
    Writing Effective Use Cases.
    Reading, MA: Addison-Wesley Professional. [QA76.76.A65 C63 2001]
    Section 1.1, What is a use case (more or less)?, p1-6
    Section 2.1, Interactions between actors with goals, p23-29
    Section 7.2, Action steps, p90-97