documenting the user's task

Universal Principles of Design

Read these to prepare for class discussion

  1. Universal principles of design
    Satisficing, 210
  2. a relevant article from the Nielsen Norman Group
    Interviewing Users
  3. Gruen, D., Rauch, T., Redpath, S., & Ruettinger, S. (2002). The use of stories in user experience design. International Journal of Human-Computer Interaction, 14(3&4), 503-534.
    Focus on the first two sections, pages 503-511; skim section 3.
  4. Go, K., & Carroll, J.M. (2004). The blind men and the elephant: Views of scenario-based system design. interactions, 11(6), 44-53
    Focus on pages 45-50.


Optional readings which may come up in class discussions

Carroll, J. M. (2000). Five reasons for scenario-based design. Interacting with Computers, 13(1), 43-60.

Diaper, D. (2002). Discussion: Task scenarios and thought. Interacting with Computers, 14(5), 629-638.

Sutcliffe, A. (2003). Symbiosis and synergy? Scenarios, task analysis and reuse of HCI knowledge. Interacting with Computers, 15(2), 245-263.

Useful, but not available online

Cockburn, A. (2000).
Writing Effective Use Cases.
Reading, MA: Addison-Wesley Professional. [QA76.76.A65 C63 2001]
Section 1.1, What is a use case (more or less)?, p1-6
Section 2.1, Interactions between actors with goals, p23-29
Section 7.2, Action steps, p90-97