INLS 582_002, Systems Analysis

Schedule

1	January 10, 2013	Introductions / What is systems analysis?
Prep:	Prep slides for part 2 Prep slides for part 2 (followup questions) Sellen, A. & Harper, R. (2002). The future of paper. In Sellen & Harper, The Myth of the Paperless Office, Cambridge, MA: The MIT Press. Ch. 7, pp. 185-212. Project specifications
In class:	Part 1: Introductions Review syllabus Select discussion leaders for case study 1 Part 2: Course project discussion Sellen and Harper reading discussion
Assignment:	Check Sakai access prior to the next class. Sign up for course mailing list. Discussion leaders for Case Study 1 submit discussion questions by Monday, January 14. Everyone else: submit preferences for leading Case Studies 2-4 by Thursday, January 17.

2	January 17, 2013	Case Study 1 / Systems Development Life Cycle / Models
Due:	Monday, 1/14/2013: Case Study 1 Discussion leader questions. Thursday, 1/17/2013: Case studies 2-4 preferences.
Prep:	Prep slides for part 1 Beyer & Holtzblatt, Chapter 1: Introduction Batra, D., Xia, W., VanderMeer, D. & Dutta, K. (2010). Balancing Agile and structured development approaches to successfullly manage large distributed software projects: A case study from the cruise line industry. Communications of the Association for Information Systems, 27, Article 21, 379-394. Case Study 1: Jaferian, P., Botta, D., Hawkey, K., & Beznosov, B. (2009). A case study of enterprise identity management system adoption in an insurance organization. Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology (CHIMIT), 46-55. Prep slides for part 2 Hendry, D. (2004). Communication functions and the adaptation of design representations in interdisciplinary teams. Proceedings of the 2004 Conference on Designing Interactive Systems, 123-132. Siceloff, B. (2012). Bell Tower roundabout will be scaled back to a single lane. (Raleigh) News & Observer, June 5, 2012.
In class:	Part 1: Case Study 1 Systems Development Life Cycle (SDLC) Part 2: Models, introduction
Assignment:	Case Study 1 discussion leader comments due by Monday, 1/21/13.

3	January 24, 2013	Problem Statements / Info Gathering / Contextual Inquiry
Due:	Monday, 1/21/13: Case study 1 discussion leader comments
Prep:	Prep slides part 1 Davis, W. (1999). The problem statement. In W. Davis & D. Yen, The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press. Chapter 12, 87-90. Davis, W. (1999). The feasibility study. In W. Davis & D. Yen, The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press. Chapter 13, 91-96. Prep slides part 2 Beyer & Holtzblatt: Chapter 2: Gathering Customer Data, and Chapter 3: Principles of contextual inquiry Swan, L., Taylor, A., & Harper, R. (2008). Making place for clutter and other ideas of home. ACM Transactions on Computer-Human Interaction, 15(2), Article 9.
In class:	I'll be at a conference during this class. Your instructor for this session will be my colleague Cory Lown, Digital Technologies Development Librarian in NCSU Libraries' Digital Library Initiatives department. Part 1: Discussion: Admissions Disasters Part 2: Discussion: Clutter
Assignment:	Problem definitions due on Thursday, 2/7/2013.

4	January 31, 2013	Contextual inquiry, cont'd. / Project management
Prep:	Prep slides part 1 Beyer and Holtzblatt, chapter 4: Contextual Inquiry in Practice Gellatly, A., Hansen, C., Highstrom, M & Weiss, J. (2010). Journey: General Motors' move to incorporate contextual design into its next generation of automotive HMI designs. Proceedings of the Second International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 156-161. Prep slides part 2 Browse the Project Management Institute's website, especially the "About Us" and "Certification" pages Armour, P. (2002). Ten unmyths of project estimation. Communications of the ACM, 45(11), 15-18.
In class:	Part 1: Course business/questions Contextual interviews Group discussion of readings Part 2: Project management: good, bad, ugly Group exercise: physics lab re-redux
Assignment:	Reminder: Problem definitions due Thursday, 2/7/13.

5	February 7, 2013	Scenarios, Personas, Use Cases
Due:	Thursday, 2/7/13: Problem definitions
Prep:	Prep slides part 1 Beyer and Holtzblatt, Ch. 5 Carrol, J. (2000). Five reasons for scenario-based design. Interacting with Computers, 13(1), 43-60. Holtzblatt, K., Wendell, J. & Wood, S. (2005). Rapid Contextual Design. San Francisco: Morgan Kaufmann. Ch. 9, Using Contextual Data to Write Personas, 181-191. Prep slides part 2 Miles & Hamilton, Ch. 2, Modeling requirements: Use cases (optional) Gottesdiener, E. (2002). Top ten ways project teams misuse use cases -- and how to correct them: Part I: Content and style issues. The Rational Edge, June 2002. Gottesdiener, E. (2002). Top ten ways project teams misuse use cases -- and how to correct them: Part II: Eliciting and modeling use cases. The Rational Edge, June 2002.
In class:	Part 1: Scenarios and Personas Group discussion of Help Desk exercise Part 2: Use Cases Group discussion of Storm Tracker exercise
Assignment:	Timeline for project selection activities: I will post all problem definitions to course website by Monday, 2/11/13. Please e-mail me THREE TO FOUR projects that you'd want to work on by Wednesday, 2/13/13, at noon. Try to consider: Your interests: does it sound like a project you'd enjoy? Your skills: what can you contribute to this project? Your aspirations: does the project provide opportunities to learn a valuable technique? The problem: is the project feasible? Will the client be accessible? I will limit the problem definition list to candidate problems by noon, Thursday, 2/14/13. Review the candidate problems before class on Thursday, 2/14/13. In part 1 of our 2/14 class we will select problems and determine project groups.

6	February 14, 2013	Project speed dating! / Artifact models
Due:	Thursday, 2/14/13: Make sure you've read candidate definitions before class!
Prep:	Review candidate problem definitions. Prep slides part 2 Beyer and Holtzblatt chapter 6: Work Models: the artifact model, pp 102-107 Artifact model example
In class:	I'll be at a conference during this class. Your instructor for this session will be the amazing Dr. Stephanie Haas, SILS professor, former Francis Carroll McColl Term Professor, winner of the ASIS Outstanding Information Science Teacher of the Year award, and three-time winner of the SILS Outstanding Teacher award. (If you have any questions, honestly, she can probably answer them better than I could.) Part 1: Project speed dating! Part 2: Artifact models Carnegie artifact model exercise SILS Funding Sources page Sample solution to Carnegie artifact model exercise
Assignment:	Teams convene (in person or virtually) at least once before next class. Teams submit information gathering plans by Thursday, 2/21/13.

7	February 21, 2013	Models, models, models!
Due:	Thursday, 2/21/13: Information Gathering Plans (one per team).
Prep:	Prep slides part 1 Miles & Hamilton, Ch. 3, Modeling System Workflows: Activity Diagrams. Pilone & Pitman, Ch. 9, Activity diagrams. Bell, D. (2003). UML Basics Part II: The activity diagram. The Rational Edge, September 2003. [optional] Activity model example and exercise Prep slides part 2a - Decision models Prep slides part 2b - Sequence models Beyer & Holtzblatt, Ch. 6, Work models: The sequence model, pp. 96-101
In class:	Part 1: Review artifact models for Carnegie exercise Activity diagrams Sample Carnegie activity model Part 2: Decision models, Sequence models Sample Carnegie decision models
Assignment:	Please complete the Mid-semester feedback questionnaire at your earliest convenience. Case study 2 discussion leaders (Shane, Sunitha, Chelcie) submit draft discussion points to me via e-mail by Monday, February 25. Work model exercise due Thursday, February 28.

8	February 28, 2013	Flow Models / Case Study 2 / Interpretation
Due:	Monday, 2/25/13: Discussion cues from Case Study 2 group leaders Thursday, 2/28/13: Work Model individual assignments
Prep:	Prep slides part 1 Beyer & Holtzblatt, Ch. 6, Work models: The flow model, pp. 89-96 Flow Model example Prep slides part 2 Beyer & Holtzblatt, Ch. 7, The interpretation session Case study 2: Duncan, V. & Gerrard, A. (2011). All Together Now! Integrating Virtual Reference in the Academic Library. Reference & User Services Quarterly, 50(3), 280-292.
In class:	Part 1: Mid-semester debrief Project question/answer Flow Models Part 2: Case Study 2 Groups for Case Study 2: Chelcie, Christy, David, Amber Shane, Leslie, Angel, Julia Sunitha, Nicholas, Rebecca, Jayson The Interpretation Session
Assignment:	Discussion leader comments to be e-mailed to me by Monday, 3/4/13. Project Draft Models round 1 to group dropboxes by Thursday, 3/7/13.

9	March 7, 2013	Physical, Cultural, E-R, Semantic Models (oh my)
Due:	Monday, 3/4/13: Case Study 2 Discussion Leader comments (via e-mail). Thursday, 3/7/13: Project Draft Models Round 1 (in project dropboxes).
Prep:	Prep slides part 1a: physical models Prep slides part 1b: cultural models Beyer & Holtzblatt, Ch. 6, Work Models: The cultural model and The physical model, pp. 107-123. Monk, A. & Howard, S. (1998).The rich picture: a tool for reasoning about work context. interactions, 5(2), 21-30. Prep slides part 2a: content models Prep slides part 2b: entity-relationship models Elmasri, R. & Navathe, S. (2007). Ch. 3, Data modeling using the entity-relationship ER) model, sections 3.1-3.4. In Fundamentals of Database Systems, 5th edition. Addison Wesley. (Note: Ch. 7.1-7.4 in later editions)
In class:	Part 1: Physical and Cultural Models Cultural model exercise Part 2: ER Models, part 1
Assignment:	Case study 3 discussion leaders (Nick, Barrye, Julia, Amber) submit draft discussion points to me via e-mail by Monday, March 18. ER Model assignment, due Thursday, 4/4/2013. You probably won't be able to fully model this until after break when we finish up our discussion of ER models, but if you want to read ahead and/or get a head start over break, I'm presenting it here. (Not officially assigned until 3/21.)

???	March 14, 2013	Spring Break!
Due:	NOTHING
Prep:	Nap slides part 1 Nap slides part 2
In class:	There's no class this week, 'cause it's Spring Break, baby! But it would be a good opportunity to convene with your group, work ahead on assignments, etc. Or, you know, nap.
Reminder:	Case study 3 discussion leaders (Nick, Barrye, Julia, Amber), don't forget to send me your discussion points for next class by Monday, 3/18/2013.

10	March 21, 2013	ER Models, Continued, Data Dictionaries, CRUD, Case Study 3
Due:	Monday, 3/18/13: Case study 3 leader discussion prompts, via e-mail.
Prep:	ER Practice Exercises Prep slides part 2 Case Study 3: Koelker, J, Bouchard, K. & Lutz, J. (2010). Development of the Information Commons at TCU: A Case Study. Journal of Library Administration, 50(2), 95-115.
In class:	Part 1: Schedule project presentations ER Models, continued Carnegie ER model exercise Carnegie ER model sample solution Part 2: Case Study 3 Data Dictionaries, CRUD Carnegie CRUD
Assignment:	Case study 3 discussion leaders e-mail me with group discussion summary by Monday, 4/1/2013. ER Model assignment, due Thursday, 4/4/2013.

11	March 28, 2013	Card sorting, web models, user environment, accessibility
Due:	Monday, 3/25: Discussion leader comments for case study 3 (via e-mail).
Prep:	Prep slides part 1a: Web Models Prep slides part 1b: Consolidation Rosenfeld, L. & Morville, P. (2006). Information Architecture for the World Wide Web. O'Reilly. Ch. 10.7.2, Card sorting and Ch. 12.1 - 12.4, Design and Documentation Beyer & Holtzblatt, Ch. 9, Creating one view of the customer. Read pp. 151-163. Beyer & Holtzblatt, Ch. 11, Work redesign. Do a "directed skim" of this chapter: skim the text, read and understand all diagrams, captions, and sidebars. Prep slides part 2a: User environment design Prep slides part 2b: Accessibility Beyer & Holtzblatt, Ch. 15, The User Environment Design. Loiacono, E. (2004). Cyberaccess: Web accessibility and corporate America. Communications of the ACM, 47(12), 82-87. Loiacono, E., Romano, N. & McCoy, S. (2009) The state of corporate website accessibility. Communications of the ACM, 52(9), 128-132. Read about the Federal Government's Section 508. In particular, check out: 508 Law Summary of 508 Standards Tools and Resources, particularly the Technology Tools subsection You don't have to read each item in detail; but get a sense of the breadth of accessibility concerns that Section 508 is meant to address. Explore the W3C's Web Accessibility Initiative, including the Web Content Accessibility Guidelines Overview
In class:	We will be having a visitor during this session. Dr. Bergquist will be visiting during this class to perform a peer observation of my teaching. Part 1: Web models, etc Card sort exercise Part 2: User Environment Design UED example: MS Office products (as whim dictates) Accessibility
Assignment:	Individual ER Model assignment due Thursday, April 4. Project draft models 2 and progress report due Thursday, April 4.

12	April 4, 2013	Accessibility (cont'd), Risk, Change management, Design ethics
Due:	Thursday, 4/4: Project draft models 2. Thursday, 4/4: Individual ER Model exercise.
Prep:	Prep slides part 1 Lorenzi, N,. & Riley, R. (2000). Managing Change: An Overview. Journal of the American Medical Informatics Association, 7, 116-124. Sicotte, C. et al. (2006). A risk assessment of two interorganizational clinical information systems. Journal of the American Medical Informatics Association, 13, 557-566. Prep slides part 2 Friedman, B. (1996). Value-sensitive design. interactions 3(6), 17-23. Shilton, K. (2010). Technology development with an agenda: Interventions to emphasize values in design. Proceedings of the ASIS&T 2010 Annual Meeting.
In class:	Part 1: Risk and Change Part 2: Ethics
Assignment:	Case study 4 leaders' discussion points due via e-mail on Monday, April 8.

13	April 11, 2013	Case Study 4, Wrap-up and Catch-up
Due:	Monday, 4/8: Case study leader 4 discussion points, via e-mail.
Prep:	Case Study 4: Guillemette, M., Fontaine, I., Caron, C. (2009). A hybrid tracking system of human resources: A case study in a Canadian university. Communications of the Association for Information Systems, 24(1), Article 15.
In class:	Part 1: Case Study 4 Part 2: Deterimine agenda for final class Wrap-up discussions, open questions about projects, etc. Group breakout time
Assignment:	Case study 4 discussion leader comments due Monday, April 15. Project groups prepare for presentations on Thursday, April 18.

14	April 18, 2013	Project Presentations
Due:	Monday, April 15: Case study 4 discussion leader comments Thursday, April 18: Team Project Presentations!
In class:	Project presentations Missed Connections Romancing the Stone REDACT Planview at BCBS
Assignment:	Final project reports presented to clients and submitted to Sakai no later than April 30, 2013 at 7:00pm.

15	April 25, 2013	Open Session
In class:	Final activities and discussions