* Note: This is a copy of the web survey
conducted Sept. 12, 2002 - October 30, 2002. This form is no longer
active.
UNC-Duke
Electronic Mail Survey
For
many of us, managing the information on our computers is frequently
a frustrating task.
With
the goal of helping us all manage our computer files better, the
UNC-CH School of Information and Library Science (SILS) and the
Duke University Libraries have received funding from the National
Historical Publications and Records Commission (NHPRC) to study
computer file management practices in academic units and administrative
offices.
As the first phase of this study we are asking the entire Carolina
and Duke campus communities to participate by returning this brief
survey.
Please check the boxes below and fill in your answers as appropriate
and click submit at the end. There are only 14 questions here
so this should just take a few minutes of your time. Thank you
so much for your assistance.
We can’t do this without you!!!
1. What
email software package (e.g., Outlook, Netscape, etc.) do you use
for the majority of your work-related email?
2. Do you
use other email packages for work-related messages away from the
office (e.g., do you use WebMail while at home or on the road to
send work-related messages?)
Yes
No
If yes, please
list email packages starting with the most used:
1.
2.
3.
4.
3. How many email messages do you typically receive each work
day?
0
1-20
21-40
41-60
61-80
81-100
100+
4. What percentage of these emails do you estimate include attachments?
0 %
1-10 %
11-25%
26-50 %
51-75%
over 75 % 5. Do you save these attachments outside of your email client directories
in Word, Excel, PDF, etc formats?
Yes
Sometimes
No
6. How much
time do you spend (in minutes) in each of these activities on a
typical day?
Composing
messages (new or replies)
minutes
Moving
messages to folders
minutes
Deleting
messages
minutes
Just
reading messages
minutes
7. Where do you store email you choose to keep? (check all that
apply)
electronically, in email inbox
electronically, in email folders
electronically, in software other than an email package
electronically, on local hard disk drive
electronically, on network server
in paper form
little or nothing saved 8. Has email become your primary way to conduct the following activities
(check all that apply)?
make appointments
transmit memos
transmit letters
transmit reports, meeting minutes, etc.
9. If you checked any items in #8, how do you save a copy of
what was sent?
electronically, as part of email package
electronically, in software other email package (eg. Word)
electronically, on local hard disk drive
electronically, on network server
in paper form
unsure if a copy is saved
Other
10. If you have a technical question about your email, where do
you go first?
Department IT Services
Campus IT Services
Other
11. On a scale of 1 (low) - 5 (high), how critical is email to
success in your job?
1
2
3
4
5
12. Are there
any concerns you have regarding your use of email? Please explain.
13. Are you interested in learning how to better manage your email
and would you be willing to consider participating in a follow-up
interview?
Yes
No
14. Which
University are you affiliated with?
Duke University
UNC - Chapel Hill
University EMail
Address:
*
*
required for survey validation purposes and will not be linked to
reported results
Managing the Digital University Desktop / University of North
Carolina at Chapel Hill / School of Information and Library Science
/ 100 Manning Hall, CB 3360 / Chapel Hill, NC 27599-3360
