Bookmark for this week
Setting the Context: Jan.10-Jan. 17
Identifying Opportunity: Jan.24-Jan.31
Dealing with Environmental Uncertainty: Feb.7-Feb.14
Demonstrating the Value of Information: Feb.21-28
Managing the Information Center or Information Business: Mar.7-Mar.28
Planning at the Enterprise Level: Apr.4-Apr.18
Poster Session and Wrap-Up: Apr.25-May 2Feb. 7 - ENVIRONMENTAL SCANNING SETTING THE CONTEXT
Fee-Based Services
customer Options
Information AuditsAssigned Reading (for next week):
Chapter 5, Skryme.
Suggested Readings (for next week):
- Bryson, Jo, "Understanding the Environment," Part 2 in her Effective Library and Information Centre Management. 2nd ed. Gower, 1999.
- Choo, Chun Wei, "Environmental Scanning as Strategic Organizational Learning," chapter 4, pp. 71-104 in his Information Management for the Intelligent Organization. 2nd ed. Information Today, 1998.
- Combs, Richard E., "Axioms of Competitive Intelligence," and "Public Information," Chapters 2 and 3, pp. 13-28 in their The Competitive Intelligence Handbook. Scarecrow Press, 1992.
- Field, Judith J., "The Virtual Organization: New Challenges and Opportunities for Information Specialists," pp. 73-80 in The virtual Workplace; One Size Doesn't Fit All. State-of-the-Art Institute. November 7-8, 1996. Washington, DC: SLA, 1997.
- Hussey, David and Per Jenster, "Industry analysis: Key to Understanding the Competitive Arena," chapter 3, pp. 41-59 in their Competitior Intelligence Wiley, 1999.
- Jenster, Per V. and Peter Barklin, "The Noble Art and Practice of Industry Analysis," chapter 7, pp. 117-131 in The Strategic Decision Challenge. ed. D.E. Hussey. Wiley, 1998.
- Kassler, Helene, "Competitive Intelligence on the Internet; Going for the gold," Information Outlook February 2000: 37-42.
- Nordstrom, Richard D. and Richard L. Pinkerton, "Taking Advantage of Internet Sources to Build a Competitive Intelligence system," Competitive Intelligence Review 10(1) (1999): 54-61.
- Tillman, Hope N., "Evaluating Quality on the Net," http://www.hopetillman.com/findqual.html.
Feb. 14 - KNOWLEDGE MANAGEMENT TECHNOLOGY TOOLS
Data warehousing and Back-end Database analysis tools.
Data mining and visualization.
Searching and providing customized information packages.
Collaborative technologies.
Virtual products and services.
Virtual teams and communities.Part I analysis due. Discussion of Environmental findings.
Assigned Reading (for next week): Scan the chapters under the management section for one of the three works below or read the Chapter 6 of the Choo book (on reserve) --
Suggested Readings (for next week):
- Bryson, Jo, "Part 3: Managing the Environment through Integrated Planning," pp. 37-112 in her Effective Library and Information Centre Management. 2nd ed. Gower, 1999.
- Mount, Ellis and Renée Massoud, "Part II. Management," pp. 43-121 (Several chapters). Washington, DC: SLA, 1999.
- Porter, Cathy A., et al, "chapters 6-10 (Organization, Delivery, Staffing, Space & Equipment, Budget)" in their Special Libraries: A Guide for Management. 4th ed. Washington, DC: SLA, 1997.
- Choo, Chun Wei,. "Managing Information sources," chapter 6, pp. 137-156 and "Weaving a Web of Online Intelligence, cahtper 7, pp. 57-196 in his Information Management for the Intelligent Organization. Information today, 1998.
- Auger, C.P., Information Sources in Grey Literature. 3rd ed. Bowker-Saur, 1994. Available at Davis Reference T10.7 .A87 1994.
- Bernard, Ryan, "Interfacing with the Internet," pp. 289-337 in his The Corporate Intranet; Create and Manage an Internal Web for YOur Organization. New York: Wiley, 1996.
- Harris, Gwen and Joanne G. Marshall, "Building a Model Business Case: Current Awareness in a Special Library," Special Libraries 87(3) (Summer 1996): 181-194.
- James, Sylvia, "Focus on Global Competitive Intelligence," Information Outlook (February 2000): 43-46.
- Jansen, Robert H., "The photos/maps/graphics collections," pp. 188-210 in News Media Libraries. Barbara Semonche, ed. Greenwood, 1993.
- Janus, Bridget, "The clipping collection," pp. 177-187 in News Media Libraries. Semonche, ed. Greenwood, 1993.
- Harwell, Kevin R., "Searching U.S. Patents: Core Collections: Suggestions for Service," Reference Services Review (Fall 93) 49-60.
- Hussey, David and Per Jenster, "sources of Information for Competitor Analysis," chapter 7, pp. 113-139 in their Competitor Intelligence.. Wiley, 1999.
- Leckie, Gloria J., Karen E. Pattigrew and Christian Sylvain, "Modeling the Information Seeking of Professionals: A General Model Derived from Research on Engineers, Health Care Professionals, and Lawyers," Library quarterly 66(2) (1996) 161-193.
- Moon, Mary "Dottie", "Effective Use of Information & Competitive Intelligence," Information Outlook February 2000: 17-20.
- Notess, Greg R., "On the Net: Minimal Intranets for Libraries," Online (January 1999) http://www.onlineinc.com/onlinemag/OL1999/net1.htm. Accessed 2/22/99.
- Rugge, Sue and alfred Glossbrenner, "Chapters 7-10 --(non-electronic resources, government information, public records searching, telephone)," pp. 79-142 in their The Information Broker's Handbook. 2nd ed. McGraw-Hill, 1995.
- Steele, Noreen, "United Technologies Corporation Moves to Virtual Information Services," ASIS Bulletin August 1998 http://www.asis.org/Bulletin/Aug-98/steele.html
Assignment:
Begin Part 2: Service/Product and Resource Planning or Same for Consulting Business or - Same for Competitive Intelligence - due March 7.
Feb. 21 - PRODUCTS AND SERVICES, COLLECTIONS AND THE CUSTOMER DEMONSTRATING THE VALUE OF INFORMATION
The Ideal Customer Concept
Service planning
The Corporate Intranet and the Internet
Collections and Databases
Special Handling of Special Materials
Delivery systemsSpeaker: Larry Skladanowski, Manager, Library, Research & Development, Lorillard Tobacco Co. Research Center, Greensboro and former president of the North Carolina Special Libraries Association
Assigned Reading (for Feb. 28): Read selected sections and scan others in either of the following books:
- Hernon, Peter and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library customers. Chicago: ALA, 1998.
- Hernon, Peter and John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. Chicago: ALA, 2000.
In addition, please read
Marshall, Joanne Gard, "Determining Our Worth, Communicating our Value," Library Journal (November 15, 2000) 28-30.Suggested Readings (for next week):
- Bisp, Soren, Elin Sorensen, and Klaus G. Grunert, "Using the Key Success Factor Concept in Competitor Intelligence and Benchmarking," Competitive Intelligence Review 9(3) (1998): 55-67.
- Brophy, Peter and Kate Coulling, "The Customer Perspective," chapter 4, pp. 39-52 in their Quality Management for Information and Library Managers. Brookfield, VT: Gower, 1996.
- Bryson, Jo, "Quality control" chapter 35 and "Performance Measurement and Evaluation," chapter 38 in her Effective Library and Information Centre Management. 2nd ed. Gower, 1999.
- Diprose, Kym, "Pricing the Invaluable: Putting a Value on Information in the Corporate Context," Australian Library Journal 46(4) (November 1997): 386-393.
- Marshall, Joanne Gard. The Impact of the special Library on Corporate Decision-Making. Washington DC: SLA, 1993.
- "Self-Assessment for One-Person Libraries (ii): Using the SLA Professional Competencies," The One-Person Librarian 14(8) (December 1997): 4-5.
- Van der Voort, Sara, "Are You into Analysis? Remember to Emphasize the Value you Add," Online 22(1)(Jan/Feb 1998): 58-60.
Feb. 28 - MEASURING QUALITY AND PERFORMANCE MEASUREMENT
Measuring the Quality of Services/Products
Cost analysis tradeoffsSpeaker: Joanne Marshall, Dean of the School of Information and Library Science and Chair of the SLA Special Committee on Competencies for Special Librarians among many other things
Assigned Reading (for next week):
Suggested Readings (for next week):
- Case Study 3: Airborne Express
Assignment: Part 3 of project: Demonstrating Value for Information Center or Marketing and Public Relations for Business or Competitive Intelligence Reporting - due March 28.
- Caporusso, Stefano, "Negotiating the Deal and Price from an End-User Point of View," Information Outlook 2(3) (March 1998): 25-28.
- Davis, John C., "How Volume, Value, Growth (VVG) analysis Can Work for You," Competitive Intelligence Review, 10(4)(1999): 51-54.
- Cram, Jennifer, "Benefitting the Bottom Line," The australian Library Journal 45 (November 1996): 300-307.
- Daubert, Madeline. Money Talk; Accounting Fundamentals for Special Librarians. SLA, 1995.
- Prentice, Ann E. Financial Planning for Libraries. 2nd ed. Lanham, MD: Scarecrow, 1996.
- Rugge, Sue and Alfred Glossbrenner, "Pricing, Contracts, & Billing," Chapter 22, pp. 436-469 in their The Information Broker's Handbook. 3rd ed. McGraw-Hill, 1997.
- Warner, Alice Sizer. Budgeting: A How-to-do-It Manual for Librarians. NY: Neal-Schuman, 1998. Budgeting for Special Libraries. Washington, DC: SLA, 1992.
March Schedule continues on next page.
Revised Feb. 21, 2001.
If you have questions, correction or comments, send an email to Evelyn Daniel.
