RESERVE READINGS
Spring 2001

Call Number	Author/Title	Notes
Davis TK 5105.888 .B47 1996	Bernard, Ryan. The Corporate Intranet: Create and manage an Internal Web for your Organization. New York: Wiley, 1996.
Davis Ref T 10.7 .A87 1998	Auger, C.P. Information sources in Grey Literature. 3rd ed. Bowker Saur: 1998.	Note: This book is in Davis in Reference collection.
SILS Z678.8 .G7 B76 1996	Brophy, Peter and Kate Coulling. Quality Management for Information and Library Managers. Brookfield, VT: Gower, 1996.	See especially chapter 4: "The Customer Perspective."
SILS Z 678 .B85 1999	Bryson, Jo. Effective Library and Information Centre Management. 2nd ed. Gower, 1999.	See especially chapter3 and 4 on strategic planning.
SILS HD 30.213 .C476 1998	Choo, Chun Wei. Information Management for the Intelligent Organization; The Art of Scanning the Environment. 2nd ed. Washington DC: ASIS, 1998.	See especially chapter 4 on environmental scanning as strategic organizational learning.
SILS HD 38.7 .C657 1992	Combs, Richard E. and John E. Moorhead. The Competitive Intelligence Handbook. Metuchen, NJ: Scarecrow Press, 1992.	See especially chapter 4 on environmental scanning as strategic organizational learning.
SILS Z 683 .D326 1995	Daubert, Madeline. Money Talk: Accounting Fundamentals for Special Libraries. Washington DC: Special Libraries Association, 1995.
DAVIS HD 58.82 .D38 1998	Davenport, Thomas H. & Laurence Prusek. Working Knowledge: How Organizations Manage What They know. Boston: Harvard Business School Press, 1997.	Last year's textbook
DAVIS HD 67 .S8 D69 1998	Doz, Yves L. and Gary Hamel. Alliance Advantage; The Art of Creating Value through Partnering. Boston: Harvard Business School Press, 1997.
SILS Z 675 .A2 A75 1997	Handbook of Special Librarianship and Information Work. 7th ed. Ed. Alison Scammell. London: Aslib, 1997.
SILS Z 711 .H45 1998	Hernon, Peter and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Chicago: ALA, 1998.
SILS Z 711 ? .H ? 2000	Hernon, Peter and John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. Chicago: ALA, 2000.	On order I presume.
Davis HD 38.7 .H87 1999	Hussey, David and Per Jenster, Competitor Intelligence; Turning Analysis into Success. Wiley, 1999.
SILS HD 30.23 .S767 1998	Hussey, David, ed. The Strategic Decision Challenge. Wiley, 1999.
SILS Z 675 .S3 I4256 1996	Information Audits; An SLA Information Kit. Washington, DC: SLA, 1996.
SILS Z 674.5 .U5 J64 1994	Johnson, Alice Jane Holland. Information Brokers: Case Studies of Successful Ventures. Binghamton, NY: Haworth Press, 1994.
SILS T 58.64 .K65 1997	Liebowitz, Jay and Lyle C. Wilcox, eds. Knowledge Management and Its Integrative Elements. CRC Press, 1997.
SILS 675 .C7 M36 1993	Marshall, Joanne Gard. The Impact of the special Library on Corporate Decision-Making. Washington DC: Special Libraries Association, 1993.
SILS Z 675 .A2 M37 1997	Marketing Matters: An SLA Information Kit.. Washington DC: SLA, 1997.
SILS Z 675 .A2 M65 1999	Mount, Ellis and Renée Massoud. Special Libraries and Information Centers: An Introductory Text. 4th ed. Washington DC: SLA, 1999.
SILS Z 675 .A2 C53 1999	Porter, Cathy A., et al. Special Libraries: A Guide for Management. 4th ed. Washington, DC: SLA, 1997.
SILS Z 675 .A2 P67 1996	Position Descriptions in Special Libraries. 3rd ed. Ed. Del Sweeney. Washington, DC: SLA, 1996
SILS Z 683.2 .U6 P74 1996	Prentice, Ann E. Financial Planning for Libraries. 2nd ed. Lanham, MD: Scarecrow Press, 1996.
SILS HD 9999 .I492 R84 1997	Rugge, Sue & Alfred Glossbrenner. The Information Broker’s Handbook. 3rd ed. McGraw-Hill, 1997.
SILS HD 9999 .I492 R84 1997	Rugge, Sue & Alfred Glossbrenner. The Information Broker’s Handbook. 3rd ed. McGraw-Hill, 1997.
SILS Z 675 .N4 N48 1993	Semonche, Barbara P., ed. News Media Libraries: A Management Handbook. Westport, CT: Greenwood Press, 1993.	Note: A second copy of this is in the Law Library with same call number.
SILS HF 54.5 .S589 1999	Skyrme, David J. Knowledge Networking: Creating the Collaborative Enterprise. Oxford: Butterworth-Heinemann, 1999.	TEXTBOOK
SILS REF Z 682.4 .S65 S58 1998	SLA Annual Salary Survey. Washington DC: SLA, 1997- . Annual.	Note: This is non-circulating and is in SILS Reference collection. We should have a later edition soon.
SILS Z 674.5 .U5 S72 1996	St. Clair, Guy. Entrepreneurial Librarianship; The Key to Effective Information Services Management. London: Bowker/Saur, 1996.
SILS Z 680.3 .S72 1997	The Virtual Workplace: One Size Doesn't Fit All. State-of-the-Art Institute, November 7-8, 1996. Washington DC: Special Libraries Association, 1997.
SILS Z 683.2 .U6 W37 1998	Warner, Alice Sizer. Budgeting : a how-to-do-it manual for librarians. NY: Neal-Schuman, 1998.
SILS HD 30.2 .K636 1999	Zach, Michael H. Knowledge and Strategy. Butterworth-Heinemann, 1999.

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Revised 1/1/2001.