Access, Outreach and Public Service in Cultural Heritage Institutions
Dr. Denise Anthony
Office: 07A Manning
Office hours: MW 2-3 pm and by appointment
Office hours: by appointment
WEEK 4: September 8 & 10
September 8: More on User Studies
Chapman, J., & Yakel, E. (2012). Data-Driven Management and Interoperable Metrics for Special Collections and Archives User Services. RBM: A Journal of Rare Books, Manuscripts and Cultural Heritage, 13(2), 129-151.
Ellis, S., & Callahan, M. (2012). Prototyping as a Process for Improved User Experience with Library and Archives Websites. Code4lib Journal, (18), 1-14.
Darby, Paul and Paul Clough. (2013) Investigating the Information Seeking Behavior of genealogists and family historians. Journal of Information Science, Vol. 39, Issue 1, p73-84.
Everett, Michele & Margaret S. Barrett (2009) Investigating Sustained Visitor/Museum Relationships: Employing Narrative Research in the Field of Museum Visitor Studies, Visitor Studies, 12:1, 2-15, DOI: 10.1080/10645570902769084 http://dx.doi.org/10.1080/10645570902769084
Archival Metrics http://www.archivalmetrics.org/
Delgadillo, R. & Lynch, B. (1999). Future historians: Their quest for information. College and Research Libraries 60 (May), 245-259.
Duff, W. & Johnson, C.A. (2002). Accidentally found on purpose: Information-seeking behavior of historians in archives. The Library Quarterly (72,4), 472-96.
Duff, W., Craig, B & Cherry, J. (2004). Finding and using archival resources: A cross-Canada survey of historians studying Canadian history. Archivaria 58, 51-80. http://journals.sfu.ca/archivar/index.php/archivaria/issue/view/417/showToc
Gilliland-Swetland, A. J. (1998). An exploration of K-12 user needs for digital primary source materials. American Archivist 61(1), 136-157.
Orbach, B. (1991). The view from the researcher’s desk: Historians’ Perceptions of research and repositories. American Archivist 54(1), 28-43.
Yakel, E. (2004). Seeking information, seeking connections, seeking meaning: Genealogists and family historians. Information Research 10(1), available at http://informationr.net/ir/10-1/paper205.html
September 10: User Study Assignment
***Come prepared to discuss (no more than 5 minutes) the institution that is the subject of your user study. Raise any questions or concerns you have to the class for feedback.***