Course Description

This course explores users of cultural heritage institutions, their needs and information seeking behaviors and how to provide them with access to and education about the materials and services offered.

Goals and Objectives

Upon completion of the course, students should be able to:

  • Illustrate the experience from the user’s perspective.
  • Establish the relationship between information seeking behavior and access and
  • Justify the purpose of outreach activities.
  • Explain the components of effective access.
  • Identify the relationship between outreach and advocacy
  • Summarize the components of effective reference (public) service.
  • Compare onsite service with online service.
  • Explain the necessity of user instruction.

This course is a combination of lecture, discussion and activity, but discussion is emphasized because it is a good method to explore access, outreach and public service. Communication is key to access, outreach and public service; discussion will help you hone your communication skills.