WEEK 3: August 25 & 27

September 1:The User's Perspective and Creating Personas

  • Yakel, E. (2002). Listening to users. Archival Issues 26(2), 111-127. http://ils.unc.edu.libproxy.lib.unc.edu/courses/2013_fall/inls502_001/Readings/Yakel.pdf
  • Social Media and Archives: A Survey of Archive Users http://www.oclc.org/research/publications/library/2013/2013-06r.html
  • De Rojas, C., & Camarero, C. (2008). Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Management, 29(3), 525-537. http://www.sciencedirect.com/science/article/pii/S0261517707001471
  • Head, A. J. (2003). Personas: Setting the stage for building usable information sites. Online, 27(4), 14. http://search.proquest.com/docview/199926635?accountid=14244
  • Personas http://www.usability.gov/how-to-and-tools/methods/personas.html

Optional Readings on Personas:

  • Hudson, W. (November 01, 2013). User stories don't help users: Introducing persona stories. Interactions, 20, 6, 50-53. [PDF]
  • Pruitt, J., & Adlin, T. (2006). The Persona Lifecycle: Keeping People in Mind throughout Product Design , Amsterdam: Elsevier/Morgan Kaufmann. [HF5415.15 .P79 2006]
  • Mulder, S., & Yaar, Z. (2006). The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web , Amsterdam: Elsevier/Morgan Kaufmann. [HF5415.1265 .M85 2007]
  • Kuniavsky, M., Goodman, E., & Moed, A. (2012). User profiles. In Observing the User Experience: A Practitioner's Guide to User Research , Waltham, MA: Morgan Kaufmann., 482-501.

September 3: User Studies

  • Kirchberg,V. & Trondle, M. (2012) Experiencing Exhibitions: A Review of Studies on Visitor Experiences in Museums. Curator: The Museum Journal 55 (4), 435-452 http://onlinelibrary.wiley.com.libproxy.lib.unc.edu/doi/10.1111/j.2151-6952.2012.00167.x/abstract
  • Web Archives for Users: Representations, expectations and potential uses http://dlib.org/dlib/march12/stirling/03stirling.html
  • Snow, K., et al. (2008). Considering the user perspective: research into usage and communication of digital information. D-Lib Magazine 14(5/6). doi: 10.1045/may2008-ross Retrieved from attp://www.dlib.org/dlib/may08/ross/05ross.html
  • Conway, P. L. (1986). Facts and frameworks: An approach to studying the users of archives. American Archivist 49 (Fall), 393-407.
  • Covey, Denise Troll (2002). User Studies. Chapter 2 in Usage and Usability Assessment: Library Practices and Concerns http://www.clir.org/pubs/reports/pub105/section2.html