08.documenting; context; errors in performing the task
Read this to prepare for class discussion
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Universal principles of design
The Principle of Freeze-Flight-Fight-Forfeit, 110
The Principle of Errors, 82 -
Hollan, J., Hutchins, E., & Kirsh, D. (2000).
Distributed cognition: toward a new foundation for human-computer interaction research.
ACM Transactions on Computer-Human Interaction, 7 (2), 174-196.
⇒ Read Sections 1 and 2 only -
Norman, D. A. (1983).
Design rules based on analyses of human error.
Communications of the ACM, 26 (4), 254-258. -
Norman, D. A. (1999).
Affordance, conventions, and design.
interactions, 6 (3): 38-43. -
Norman, D.A. (1988). To err is human.
In The Psychology of Everyday Things.
New York: Basic Books, 105-140. [TS171.4 .N67 1988]
Optional readings which may come up in class discussions
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Rantanen, E.M., Palmer, B.O., Wiegmann, D.A., & Musiorski, K.M. (2006).
Five-dimensional taxonomy to relate human errors and technological interventions in a human factors literature database.
Journal of the American Society for Information Science & Technology, 57 9), 1221-1232.
Useful, but not available online
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Hackos, J. T., & Redish, J. C. (1998).
User and Task Analysis for Interface Design.
New York: John Wiley & Sons. [QA76.9.U83 H33 1998]
⇒ Chapter 4, Thinking about the users' environment, 91-109
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