University of North Carolina at Chapel Hill
School of Information and Library Science
INLS 180: Human Information Interaction
Fall 2002
Syllabus
9 :30-10 :45 Mon & Weds. Email:
march@ils.unc.edu
Room 307 Manning Hall Office 203 Manning Hall
Phone (919)
966-3611
This course is concerned with
the behavioral, cognitive and affective activities of people as they interact
with information, with emphasis on the roles of the information professionals
who may mediate that interaction. It will provide an overview of the literature
on peoples' recognition of their information needs, the actions they may take
in resolving those needs, the roles of information professionals in supporting
those actions, the use of information, the further dissemination of
information, and the context of information interaction.
No textbook is required. Readings are on reserve in the SILS Library
or online.
Activities include a set of
readings, an online discussion, and a set of media analyses culminating in a
mid-term project. The media assignments
will be graded and in combination worth 30% of the final grade. A final term project will determine 40% of
the grade. The term project will be an
original design of an information product or service (infoware), or a critical
assessment of a product, service, or idea.
All projects must be approved by the instructor. Small group (two or three collaborators)
projects are encouraged. A brief
summary of the project will be presented in the final week of class. In addition, every student will be expected
to make postings to the class electronic list and lead a discussion on one or
more of the readings. The remaining 30%
of the grade will be based on class participation, reading discussion
leadership, and special activities which contribute to the learning experience
of other students (e.g., forums, MOOs, out-of-class meetings, etc).
The UNC Honor Code prohibits
giving or receiving unauthorized aid in the completion of assignments. Students are strongly encouraged to
cooperate and assist one another and share insights and respective expertise in
this course. I expect that you will
acknowledge the support you receive from your colleagues (this may be done in
acknowledgements at the end of assignments or projects). It is crucial, however, that in every case where you use the actual
written words of others, that these be properly quoted and cited. When you build arguments upon the ideas of
others, the originators of those ideas should also be cited. You should adopt a style guide (e.g.,
American Psychological Association, Council of Biology Editors, Modern Language
Association, Chicago, Turabian, etc.) and use it for your written work. Any style guide is acceptable, as long as
you use one and follow it consistently.
As you use the SILS library and lab resources during the course of the
semester, please remember that many of your fellow students also need to use
the same material. Be considerate of
others and follow the proper checkout procedures, return materials promptly,
and share workstation time if necessary.
Please also conserve resources by consciously managing your printing in
the labs.
Note: General pattern is
lecture/discussion on Mondays with readings discussed on Wednesdays.
Overview of course
Assignments and labs
Introduce 1-min paper
Assignments:
Subscribe to list, send
favorite definitions (communication, information, interaction)
Term Projects
Media structures (Mid-term project)
Final Project
Read for Monday
Pierce, J. (1972) Communication. Scientific American, 227(3), 31-41
Read for next Wed:
Schramm, W. (1973). Channels
and audiences. In Ithiel Pool, Wilbur
Schramm, Nathan Maccoby & Edwin Parker, (Eds.), Handbook of
communication. Chicago: Rand McNally. 116-129 only (optional to read 130-140).
Tannen, D. (1995). The power of talk: Who gets heard and why.
Arkin, E. (1999). Cancer risk
communication—What we know (online in UNC ejournals)
Maibach, E. (1999). Cancer
risk communication—What we need to learn (online in UNC ejournals)
Optional: Weaver, W. (1949). Recent contributions to
the mathematical theory of communication.
In, The mathematical theory of communication. Urbana, IL: U. of Illinois Press. [Read Chapter 1]
Discuss Pierce
Communication perspectives
Interpersonal communication and tools
Mass communication and media
Scholarly communication and information flow
Design as communication
Read for next week:
Rogers, E. M. (1995).
Diffusion of Innovations. pp 1-37. (Note: this item is on reserve in the SILS
library.)
Pool, I. D. S. (1973).
Communication systems. pp 3-36.
Optional: Solomon, 1977 Conversation in information-seeking
contexts: A test of an analytical framework (LISR, 19(3), 217-248
Wed. Aug. 28:
Examples: Mass, interpersonal,
and scholarly communication
Discuss
Schramm,
W. (1973). [Wilbur]
Tannen, D. (1995). [White]
Arkin,
E. (1999). [Ward]
Maibach,
E. (1999). [Spiller]
Discuss
Rogers [Speck]
Pool [Roberts]
Interaction, Communication,
and Information definitions and perspectives
Information seeking as
problem solving
ISEE demo
Read for next week:
Belkin, N. J. (1980).
Anomalous states of knowledge as a basis for information retrieval.
Chatman, Elfreda. (1996). The
impoverished life-world of outsiders.
(JASIST online)
Taylor, R. S. (1968).
Question-negotiation and information seeking in libraries.
Project Ideas
No class (ECDL)
Read for next week:
Dervin, B., & Nilan, M. (1986). Information
needs and uses.
Discuss readings: (Virtual)
Belkin [Reuning S.]
Chatman [Reuning J.]
Taylor [Pope]
ECDL debriefing
Examples from Library of
Congress, Bureau of Labor Statistics
Read for next week:
Marchionini, G. (1995).
Information Seeking in Electronic Environments. pp 27-60. (Note: this item is
not in the reading packet, and may instead be found on reserve in the SILS
library. The book is located behind the reference desk.)
Smith, Linda (1981). Citation
analysis. Library Trends, Summer 1981,
30(1), 83-106.
Shaw, Debora (2001). Playing
the links: Interactivity and stickiness in .Com and “not.ccom” web sites. First Monday, 6(3), March 2001. http://firstmonday.org/issues/issue6_3/shaw/index.html
Wed. Sept. 25.
Discuss readings:
Dervin & Nilan [Phillips]
Discuss readings:
Marchionini
Read for next week:
Harter, S. P. (1992).
Psychological relevance and information science. (JASIST online)
Schamber, L., Eisenberg, M.
B., & Nilan, M. S. (1990). A re-examination of relevance: Toward a dynamic,
situational definition.
Amento, B., Terveen, L., &
Hill, W. (2000). Does ‘authority’ mean quality? Predicting expert quality
ratings of web documents. Proceedings
of ACM SIGIR (Athens, July 24-28).
296-303. ( ACM Digital Library).
Discuss readings:
Smith [Petersen]
Shaw [Ovitt]
Project commitments
Read for next week:
Reeves, B. & Nass, C.
(1996). The media equation: How people treat computers, television, and the new
media like real people and places. NY:
Cambridge University Press. (Preface ix-xiii, Chapter 1 p 3-15, and Chapter 23
p251-256.)
Optional: Barreau (LISR)
Discuss readings
Harter [Leach]
Schamber et al. [Lazorchak]
Amento et al. [[Kemp]
Read for next week:
Travis interviews with Bliss,
Curtis, Gordon, Ritchey, & Rosenfeld (ASIST Bulletin, Aug/Sept, 2000
online)
Denn & Maglaughlin (ASIST
Bulletin, June/July 2000 online)
Discuss readings
Reeves
& Nass [Jenks-Brown]
Rosenfeld and Morrville (new
edition)
Report on ‘Understanding
Video” Symposium
Read for next week:
Tibbo, H. (1995).
Interviewing techniques for remote reference: Electronic versus traditional
environments.
Roloff, M. E. (1981).
Interpersonal Communication: The Social Exchange Approach. Chapter 1, Social
Exchange: Key Concepts, p13-31.
Dewdney & Sheldrick Ross
(1994). Flying a light aircraft:
Reference service evaluation from a user’s viewpoint. RQ 34(2), 217-30.
Wed. Oct. 23
Discuss readings:
Bliss et al interviews [Gruss]
Denn & Maglaughlin [Gouge]
Intermediation and
disintermediation
Read for next week:
Ackerman, M. & Malone. T.
Answer Garden: A tool for growing organizational memory. Proceedings of ACM COIS (Cambridge, MA
April, 1990). P 31-39. http://www.ics.uci.edu/~ackerman/pub/90b03/cois90.final.pdf
Moorhead, G., Ference, R.,
& Neck, C. P. (1991). Group decision fiascoes continue: Space Shuttle
Challenger and a groupthink framework.
Optional: Constant, D.,
Kiesler, S., & Sproull, L. (1994). What's mine is ours, or is it? A study
of attitudes about information sharing.
Discuss readings:
Tibbo [Goll]
Roloff [Funderburk]
Dewdney & Sheldrick-Ross [Fiore]
Read for next meeting:
Dibbell, J. (1996). A rape in cyberspace: How an evil clown, a Haitian trikster spirit, two wizards, and a cast of dozens turned a database into a society. In Mark Stefik (Ed.) Internet dreams: Archetypes, myths, and metaphors. Cambridge, MIT Press.
Discuss readings:
Ackerman & Malone [Ferguson]
Moorhead et al. [Crystal]
Class in Lab (MOO)
Read for next meeting:
Gasaway, L. (1998).
Copyright, the Internet and other legal issues (JASIST online)
Samuelson, P. (2001). Toward
a new politics of intellectual property (ACM DL)
Anderson, R., Bikson, T.,
Law, S., & Mitchell, B. (1995). Universal access to e-mail: Feasibility and
societal implications. Santa Monica,
CA: RAND [Read: Summary xiii-xxiii AND
Chapter One: Introduction p. 1-12.]
Debrief on Moo
Discuss
Dibbell [Cronquist]
Mon. Nov. 18. no class (ASIST)
Work on projects
Wed. Nov 20 (no class)
Equity, privacy, intellectual
property
Wed. Nov 27.
Discuss readings:
Gasaway [Bielawski]
Samuelson [Allison]
Anderson et al.
Project Presentations
Project Presentations