INLS 180 Day 22 Notes

11/6/02

Reminder: Meet in lab on Monday!!

Flash/graphics design job?

1. one-min papers
1. Point

Train people to ask questions

E-reference might reduce reference burnout on the social demands of reference issue

Politeness covers a multitude of sins

If you don’t want to work with people don’t become a reference librarian (or customer service manager)

User perception of service quality depends on interplay of accuracy, efficiency, affect, and social context

2. Questions

How can we educate the public to be more information aware?

What info literacy is taught in K-6?

People bring many expectations and experiences to the reference desk—how to deal with this diversity? [in large libraries, discipline experts]

Given limited resources, where to put emphasis—accuracy, efficiency, affect? E.g., for hiring? Evaluation?

What is the right balance between efficiently providing info and training people to get their own [give a fish/teach to fish?]

2. reading discussion:

Ackerman & Malone [Ferguson]

Moorhead et al. [Crystal]

See  http://www.eecs.umich.edu/~ackerm/

3. One-minute paper concept

What was the big point you learned in class today?

What is the main, unanswered question you leave class with today?