INLS 247 - Module 2 Readings Feb. 1

INLS 247: SPECIAL LIBRARIES AND KNOWLEDGE MANAGEMENT
Course Calendar

MODULE 2 SCHEDULE AND READINGS

Feb. 1 - Mar. 1, 1999

Feb.1 Feb.3 Feb.8 Feb.10 Feb.15

Feb.17 Feb.22 Feb.24 Mar.1

Date	Topic	Readings
Feb. 1	Trends in Organizational Environments Libraries as business, Accountability, Shift to web-based environments, Work Organization - team work, telework, outsourcing, re-engineering, Knowledge Management, the Learning Organization Information Management Cycle Self-Assessment re Competencies	Review Assignment 2: Planning an Information support Service Select Organization, Select team, Do preliminary work on Industry Analysis Davenport, Chap.2, "Promise and Challenge of Knowledge Markets" Nonaka, Ikujiro and Hirotaka Takeuchi, "A New Organizational Structure," reprinted as pp. 99-133 in Knowledge in Organizations Butterworth-Heinemann, 1997. Note: Nonaka is one of most referred to authors in knowledge management area. Read 2 of the following 5 articles: (On reserve) Nevis, Edwin C. et al, "Understanding Organizations as Learning Systems," pp. 121-139 in The Strategic management of Intellectual Capital Butterworth-Heinemann, 1998. Butcher & Rowley, "The 7Rs of Information Management," Management of Information March 1998. Note: When I tried this link on 1/25 I learned the Aslib server is being upgraded and article was not available. We have print version. Halal, William, "Beyond Today's Rhetoric: The Internet as a Model Organization," On the Horizon June 98. Optional. Boyett, Joseph H. 7 Jimmie T. Boyett, "Leading a Knowledge Organization: Three Keys to Success," On the Horizon June 98. Graham, Ann B. and Vincent G. Pizzo, "A Question of Balance: Case Studies in Strategic Knowledge Management," pp. 11-26 in The Strategic Management of Intellectual Capital. Butterworth-Heinemann, 1998. Travica, Bob, "Information Aspects of New Organizational Designs: Exploring the Non-Traditional Organization," JASIS 49(13) (Nov 1998) 1224-1244.
Feb. 3	Strategic Planning	Asentewa, Strategic Planning Basics for Special Libraries. Skim the book and read Chapter 3 carefully. Berkman, Rethinking the Corporate Information Center Skim book and read at the sample strategic plan in Appendix C (pp. 312-321).
Feb. 8	Mission, Products and Services Customer Service Orientation	Find one or two corporate mission statements (usually on webpage in section "About the company") and print out to bring to class. de Saez, Eileen Elliott, "The Corporate Mission," in her Marketing Cojncepts for Libraries .... Optional: Sahlman, William A., "How to Write a Great Business Plan," HBR 75 (Jul/Aug 97) 98-108. Sirkin, Arlene Farber, "Maximizing Customer Satisfaction," Marketing Library Services not sure of date -- on reserve.
Feb. 10	Staffing Team Work	Porter, Chapter 8, "Who Staffs the Special Library?" Read either of both chapters 5 and 6 on managing personal contact through hiring and training and through reward systems in this great customer-oriented book (on reserve), Schneider, Benjamin and David E. Bowen. Winning the Service Game. Harvard Business School Press, 1995. Optional: Theis, Tina, "Have a Nice Day: Training for Customer Care," Managing Information 5(3) (Apr 98) 35-36. Also see notes on personnel management.
Feb. 15	Space and Equipment	Porter, chapter 9, "What Space and Equipment are Needed?"
Feb. 17	Financial Planning Developing a Budget and Managing it Note: We may need two sessions for this topic -- lots of reading and important topic. If we need two sessions, I have created space on Feb. 24 so everything can move forward to that time. Herb White on Budgeting in Special Libraries -- a good introduction to set the stage. Budgeting 101 -- a few notes on budgets. Some notes on budget strategies. NOTICE: Career Fair Today 9-1 in Great Hall of Student Union	Porter, Chapter 10, "How Much will the Special Library Cost?" Skim one of the following two books: (on reserve) Daubert, Madeline. Money Talk: Accounting Fundamentals for Special Librarians. SLA, 1995. or Warner, Alice Sizer. Budgeting: A How-to-do-it Manual for Librarians. Neal-Schuman, 1998. Optional: Caporusso, Stefano, "Negotiating the Deal and Price from an End User Point of View,"Information Outlook March 1998. Read one of the following two difficult articles: Luehrman, Timothy A., "What's it Worth? A General Manager's Guide to Evaluation," HBR 75 (May-Jun 97) 132-142. Svenningsen, Karen, "An Evaluation Model for Electronic Resources Utilizing Cost Analysis," The Bottom LIne 11(1) (1998) 18-23.
Feb. 22	JUSTIFYING THE BUDGET In-Class budget exercise Justifying the Budget	Stear, Edward B., "The Successful Manager, Ten Ways to Gain Management Support for Key Projects …" Online, May 1997.
Feb. 24	Marketing the Library Note: I selected one brief article from Marketing Library Services for reserve reading but there are many brief articles in this newsletter of value on this topic. For example, "Promoting Your Library" - July/Aug 97 "Marketing the Cybrary" - June 96 "Marketing your Services through Electronic Media" - Sept 95 "How to Prove Your Library's Worth to Your Management" - Apr/May 96 "Transforming your Marketing with the World Wide Web" - Mar 97 ... and many more.	DeSaez. Marketing Concepts for Libraries and Information Services. Library Association, 1993. This short British books contains a useful summary of many key marketing concepts. Skim it and look particularly at Chapter 8 - "The Marketing Plan" Abram, Stephen, "Transforming Your Marketing with the World Wide Web," Marketing Library Services 11 (March 1997) 4-5. Bauwens, Michel, "Marketing the Cybrary," Marketing Library Services 10:4 (June 1996) 1-3. Lemon, Nancy, "Managing Demand: A Strategy for the Future," Marketing Library Services 12 (Mar 98) 3-5.
Mar. 1	Planning a Libary Presentations by Teams General Discussion	Read Assignment 2. No other readings assigned.
GO TO MODULE 3

Revised 2/21/99. (Added a few budget notes and used the extra day for budget).
Email Evelyn Daniel if you have any questions or wish to subsitute an alternative reading (always an option).