INLS 582_002, Systems Analysis

• Sellen, A. & Harper, R. (2002). The future of paper. In Sellen & Harper, The Myth of the Paperless Office, Cambridge, MA: The MIT Press. Ch. 7, pp. 185-212.
• Project specifications
• Prep slides, Information systems
• Information systems followup questions
• Prep slides, Models
• Hendry, D. (2004). Communication functions and the adaptation of design representations in interdisciplinary teams. Proceedings of the 2004 Conference on Designing Interactive Systems, 123-132.
• Siceloff, B. (2012). Bell Tower roundabout will be scaled back to a single lane. (Raleigh) News & Observer, June 5, 2012.

• Introductions
• Review syllabus
• Select discussion leaders for case study 1
• What is systems analysis?

• Course project discussion
• Sellen and Harper reading discussion
• Models

• Prep slides: Systems Development Life Cycle
• Beyer & Holtzblatt, Chapter 1: Introduction
• Batra, D., Xia, W., VanderMeer, D. & Dutta, K. (2010). Balancing Agile and structured development approaches to successfullly manage large distributed software projects: A case study from the cruise line industry. Communications of the Association for Information Systems, 27, Article 21, 379-394.
• Case Study 1: Jaferian, P., Botta, D., Hawkey, K., & Beznosov, B. (2009). A case study of enterprise identity management system adoption in an insurance organization. Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology (CHIMIT), 46-55.

• Prep slides: Problem statements
• Prep slides: Contextual Inquiry
• Davis, W. (1999). The problem statement. In W. Davis & D. Yen, The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press. Chapter 12, 87-90.
• Davis, W. (1999). The feasibility study. In W. Davis & D. Yen, The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press. Chapter 13, 91-96.
• Beyer & Holtzblatt: Chapter 2: Gathering Customer Data, and Chapter 3: Principles of contextual inquiry
• Swan, L., Taylor, A., & Harper, R. (2008). Making place for clutter and other ideas of home. ACM Transactions on Computer-Human Interaction, 15(2), Article 9.

• Case Study 1
• Systems Development Life Cycle (SDLC)

• Discussion: Admissions Disasters
• Discussion: Clutter

• Prep slides: Contextual Inquiry
• Beyer and Holtzblatt, chapter 4: Contextual Inquiry in Practice
• Gellatly, A., Hansen, C., Highstrom, M & Weiss, J. (2010). Journey: General Motors' move to incorporate contextual design into its next generation of automotive HMI designs. Proceedings of the Second International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 156-161.

• Prep slides: Project Management
• Browse the Project Management Institute's website, especially the "About Us" and "Certification" pages
• Armour, P. (2002). Ten unmyths of project estimation. Communications of the ACM, 45(11), 15-18.

• Course business/questions
• Contextual interviews
• Group discussion of readings

• Project management: good, bad, ugly
• Group exercise: physics lab re-redux

• Prep slides: Scenarios and Personas
• Beyer and Holtzblatt, Ch. 5
• Carrol, J. (2000). Five reasons for scenario-based design. Interacting with Computers, 13(1), 43-60.
• Holtzblatt, K., Wendell, J. & Wood, S. (2005). Rapid Contextual Design. San Francisco: Morgan Kaufmann. Ch. 9, Using Contextual Data to Write Personas, 181-191.

• Prep slides: Use Cases
• Miles & Hamilton, Ch. 2, Modeling requirements: Use cases (optional)
• Gottesdiener, E. (2002). Top ten ways project teams misuse use cases -- and how to correct them: Part I: Content and style issues. The Rational Edge, June 2002.
• Gottesdiener, E. (2002). Top ten ways project teams misuse use cases -- and how to correct them: Part II: Eliciting and modeling use cases. The Rational Edge, June 2002.

• Scenarios and Personas
• Group discussion of Help Desk exercise

• Use Cases
• Group discussion of Storm Tracker exercise

• Review candidate problem definitions.

• Prep slides: Artifact Models
• Beyer and Holtzblatt chapter 6: Work Models: the artifact model, pp 102-107
• Artifact model example

• Project speed dating!
• Candidate problem definitions

• Artifact models
• Carnegie artifact model exercise
• SILS Funding Sources page
• Sample solution to Carnegie artifact model exercise

• Prep slides: Flowcharts and Activity Models
• Miles & Hamilton, Ch. 3, Modeling System Workflows: Activity Diagrams.
• Pilone & Pitman, Ch. 9, Activity diagrams.
• Bell, D. (2003). UML Basics Part II: The activity diagram. The Rational Edge, September 2003. [optional]
• Activity model example and exercise

• Prep slides: Decision models
• Prep slides: Sequence models
• Beyer & Holtzblatt, Ch. 6, Work models: The sequence model, pp. 96-101

• Review artifact models for Carnegie exercise
• Activity diagrams
• Sample Carnegie activity model

• Decision models, Sequence models
• Sample Carnegie decision models

• Prep slides: Flow Models
• Beyer & Holtzblatt, Ch. 6, Work models: The flow model, pp. 89-96
• Flow Model example

• Prep slides: the Interpretation Session
• Beyer & Holtzblatt, Ch. 7, The interpretation session
• Case study 2: Swarm et al. (2013). A case study for combining technologies for the delivery of information literacy and community to students at remote locations using live synchronous video-conferencing. Journal of Web Librarianship 7, 215-230.

• Mid-semester debrief
• Project question/answer
• Flow Models

• Case Study 2
• Groups for Case Study 2:
  • (tba)
• The Interpretation Session

• Prep slides: Physical models
• Prep slides: Cultural models
• Beyer & Holtzblatt, Ch. 6, Work Models: The cultural model and The physical model, pp. 107-123.
• Monk, A. & Howard, S. (1998).The rich picture: a tool for reasoning about work context. interactions, 5(2), 21-30.

• Prep slides: Content models
• Prep slides: Entity-relationship models
• Elmasri, R. & Navathe, S. (2007). Ch. 3, Data modeling using the entity-relationship ER) model, sections 3.1-3.4. In Fundamentals of Database Systems, 5th edition. Addison Wesley. (Note: Ch. 7.1-7.4 in later editions)

• Physical and Cultural Models
• Cultural model exercise

• ER Models, part 1

• ER Practice Exercises

• Prep slides: Data Dictionaries and CRUD
• Case Study 3: Laster et al. (2011). Transitioning from Marketing-oriented design to user-oriented design; a case study. Journal of Web Librarianship 5, 299-321.

• Schedule project presentations
• ER Models, continued
• Carnegie ER model exercise
• Carnegie ER model sample solution

• Case Study 3
• Data Dictionaries, CRUD
• Carnegie CRUD

• ER modeling exercises (to come)

• Prep slides: Web Models
• Prep slides: Consolidation
• Rosenfeld, L. & Morville, P. (2006). Information Architecture for the World Wide Web. O'Reilly. Ch. 10.7.2, Card sorting and Ch. 12.1 - 12.4, Design and Documentation
• Beyer & Holtzblatt, Ch. 9, Creating one view of the customer. Read pp. 151-163.
• Beyer & Holtzblatt, Ch. 11, Work redesign.
  • Do a "directed skim" of this chapter: skim the text, read and understand all diagrams, captions, and sidebars.

I know it's Halloween, but I do expect you to be in class. We get out before 9, so you will have plenty of time for japery afterwards. In exchange, I'll bring snacks and also I'll come to class in costume. You are welcome to come in costume as well, but this is not required. (You will not be graded on your costume.)

• ER Model practice / open session

• Web models, etc
• Card sort exercise

• Prep slides: User environment design
• Prep slides: Accessibility
• Beyer & Holtzblatt, Ch. 15, The User Environment Design.
• Loiacono, E. (2004). Cyberaccess: Web accessibility and corporate America. Communications of the ACM, 47(12), 82-87.
• Loiacono, E., Romano, N. & McCoy, S. (2009) The state of corporate website accessibility. Communications of the ACM, 52(9), 128-132.
• Read about the Federal Government's Section 508. In particular, check out:
  • 508 Law
  • Summary of 508 Standards
  • Tools and Resources, particularly the Technology Tools subsection
  You don't have to read each item in detail; but get a sense of the breadth of accessibility concerns that Section 508 is meant to address.
• Explore the W3C's Web Accessibility Initiative, including the Web Content Accessibility Guidelines Overview

• Prep slides: Risk and Change
• Lorenzi, N,. & Riley, R. (2000). Managing Change: An Overview. Journal of the American Medical Informatics Association, 7, 116-124.
• Sicotte, C. et al. (2006). A risk assessment of two interorganizational clinical information systems. Journal of the American Medical Informatics Association, 13, 557-566.

• User Environment Design
• UED example: MS Office products (as whim dictates)
• Accessibility

• Risk and Change

• Prep slides: Ethics
• Friedman, B. (1996). Value-sensitive design. interactions 3(6), 17-23.
• Shilton, K. (2010). Technology development with an agenda: Interventions to emphasize values in design. Proceedings of the ASIS&T 2010 Annual Meeting.

• Case Study 4: Guillemette, M., Fontaine, I., Caron, C. (2009). A hybrid tracking system of human resources: A case study in a Canadian university. Communications of the Association for Information Systems, 24(1), Article 15.

• Ethics

• Case Study 4 discussion. (Leaders TBA)

• Final Presentations, order TBD.

• Final notes and thoughts