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Information Management for Organizational Effectiveness

Friday, 29 Aug 2025 | Knowledge management

how does one think about "managing knowledge" ...

... and can it even be done?

link to slides used in this session
Knowledge management is the conscious process of defining, structuring, retaining and sharing the knowledge and experience of employees within an organization.

read these

Consider this as a method of managing knowledge, at a different level

eyeballing the choices. Marché-des-Enfants-Rouges.Paris Photo courtesy The Guardian
Perhaps most importantly, the new investment in inconspicuous consumption reproduces privilege in a way that previous conspicuous consumption could not. Knowing which New Yorker articles to reference or what small talk to engage in at the local farmers' market enables and displays the acquisition of cultural capital, thereby providing entry into social networks that, in turn, help to pave the way to elite jobs, key social and professional contacts, and private schools. In short, inconspicuous consumption confers social mobility.
  1. How the new elite signal their status by inconspicuous consumption by Elizabeth Currid-Halkett, Aeon Magazine, 05 June 2017
a Max Planck quote about knowledge discovery
Some philosophers have argued that, despite widespread intuitions to the contrary, knowledge is not merely a matter of representation but also of construction, and that truth cannot be completely detached from human needs and interests. John Dewey, for example, argued that the object of knowledge is the product of enquiry and not something that exists independently of that enquiry. But this can't be right. After all, scientists discovered DNA, distant planets and gravity, they did not create them. Facts are facts. Any other view seems disastrous, from the vague assertion that we all create our own truth to the Nietzschean claim that it's interpretations all the way down. Without a shared target that we all aim at getting right, rational discussion is no longer possible. So what were these philosophers getting at, exactly?
  1. Knowledge is often a matter of discovery. But when the nature of an enquiry itself is at question, it is an act of creation by Céline Henne, Aeon Magazine, 28 July 2024

You don't have to read these unless you wish to ...

... but we might touch upon them in conversation

KM schematic
... it is still important to emphasize that data, information, and knowledge are not interchangeable concepts. Organizational success and failure can often depend on knowing which of them you need, which you have, and what you can and can't do with each. Understanding what those three things are and how you get from one to another is essential to doing knowledge work successfully.

Chapter 1: What Do We Talk about When We Talk about Knowledge?
in Davenport, T. H., & Prusak, L. (2000). Working knowledge: How organizations manage what they know. Boston, Mass: Harvard Business School Press.

Things we may talk about

  • background to knowledge management
  • different aspects of knowledge management
  • two strategies for managing knowledge

Something else

Chan Chan

Compay Segundo live at L'Olympia in Paris, France, 1999

One of my last songs was "Chan Chan," which I wrote in 1987. I played it for the first time at a club called Cristino. It's a number that has four notes, and four chords. There's very few numbers that you can sing the whole song with four notes. I've been to Santa Clara-Las Villas province and everybody up there knows it; I've been to Santiago de Cuba y and everybody there knows it too. I go by a school and when a kid sees me, he says, "Look, it's Compay Segundo," and starts singing, "I'm going from Alto Cedro to Marcané then from Cueto, I'm going to Mayarí."
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