**All WWW materials referenced as of June 2004

ARMA International. Guideline for Managing E-mail. Prairie Village, KA: ARMA International, 2000.

Associated Press. 4 October 1999. "FOI Staff Anticipates E-mail Records Queries." [Online] Available: LEXIS-NEXIS Academic Universe, Associated Press State and Local Wire, State and Regional Section.

Balter, O. "Strategies for Organizing E-mail." [Online] Paper presented at HCI '97: "People and Computers XII," 1997, Bristol, UK. Available: Axiom, INSPEC. Abstract number B9804-6210G-007, C9804-7104-012.

Bantin, Philip. "Strategies for Managing Electronic Records: Lessons Learned from the Indiana University Electronic Records Project." [Online] Paper presented at the ECURE 2000 Conference: "Preservation and Access for Electronic College and University Records," Phoenix, Az., 5-6 October 2000. Available: the World Wide Web as of 08/12/02: (http://www.asu.edu/it/events/ecure/bak/ecure2000/bantin-presentation).

______ "Developing a Strategy for Managing Electronic Records: The Findings of the Indiana University Electronic Records Project." American Archivist 61/2 (Fall 1998): 328-64.

______ "Strategies for Managing Electronic Records: A New Archival Paradigm? An Affirmation of Our Archival Traditions?" Archival Issues 23/1 (1998): 17-34.

Bantin, Philip and Gerald Bernbom." Indiana University Electronic Records Project 1995-1997." [Online] Project at Indiana University funded by National Historical Publications and Records Commission (NHPRC). Available: World Wide Web: (http://www.indiana.edu/~libarch/ER/nhprcfinalreport.doc).

Barreau, Deborah K. "Context as a Factor in Personal Information Management Systems." Journal of the American Society for Information Science 46/5 (June 1995): 327-339.

Barreau, Deborah K. & Bonnie A. Nardi. "Finding and Reminding: File Organization from the Desktop." SIGCHI Bulletin 27/3 (July 1995): 39-43.

Barry, Rick. "E-mail Legal Status." [Online] Message posted to Australian Archivists listserv, (aus-archivists), March 31, 1998.(http://www.asap.unimelb.edu.au/asa/aus-archivists/msg02730.html)

Bearman, David. "Managing Electronic Mail." Archives and Manuscripts-The Journal of the Australian Society of Archivists 22/1 (May 1994): 28-50.

Becker, K. and S.N. Ferreira. "Virtual Folders: Database Support for Electronic Messages Classification." Paper presented at the International Symposium on Cooperative Database Systems for Advanced Applications, 5-7 December 1996, Kyoto, Japan. (http://www.inf.pucrs.br/~kbecker/artigos/codas.pdf)

Bikson, Tora K. and E. J. Frinking. Preserving the Present. The Hague: Sdu, 1993.

Bikson, T.K.. and S.A.. Law. "Electronic Mail Use at the World Bank: Messages from Users." The Information Society 9/2 (1993): 89-124.

Bridges, Anne E. and Russell T. Clement. "Crossing the Threshold of Rocket Mail: E-mail Use by U.S. Humanities Faculty." Journal of Academic Librarianship 23 (March 1997): 109-117.

Cheng, Grace. "The Shifting Information Landscape: Re-inventing the Wheel or a Whole New Frontier for Librarians." Australian Library Journal 49/1 (February 2000): 17-26.

Chu, Heting. "E-mail in Scientific Communication." In: Proceedings of the 15th National Online Meeting. Learned Information, 1994: 77-86.

Cody, Jeff. 19 August 1999. "Policies and Procedures for Managing E-Data." Texas Lawyer. [Online serial] Available: LEXIS-NEXIS Academic Universe.

Collin, Simon. Integrating E-Mail. Boston: Digital Press, 1999.

Cook, Terry. The Archival Appraisal of Records Containing Personal Information: A RAMP Study with Guidelines. April 1, 1991.

Cox, Richard, James Williams and Kenneth W. Sochats. "Functional Requirements for Evidence in Recordkeeping." [Online] Project at the University of Pittsburgh funded by National Historical Publications and Records Commission (NHPRC). Available: World Wide Web: (http://web.archive.org/web/20000818163633/www.sis.pitt.edu/~nhprc)

Davis, Bruce WM. 11 October 1999. "Legal Risks May be Minimized by Forming Clear E-mail Policy." In Crain's Cleveland Business. [Online serial] Available: LEXIS-NEXIS Academic Universe.

D'Souza, Patricia Veasey. "Electronic Mail in Academic Settings: A Multipurpose Communications Tool." Educational Technology 32/3 (March 1992): 22-25.

Duranti, Luciana. "Concepts and Principles for the Management of Electronic Records, or Records Management Theory is Archival Diplomatics." Records Management Journal 9 (1999): 153-175.

Duranti, Luciana, Terry Eastwood, and Heather McNeil. "The Preservation of the Integrity Electronic Records." [Online] School of Library, Archival and Information Studies, University of British Columbia Vancouver, B.C. Available: World Wide Web: (http://web.archive.org/web/20030608142931/http://www.interpares.org/UBCProject/).

Enneking, Nancy E. "Managing E-Mail: Working Toward an Effective Solution." Records Management Quarterly (July 1998): 24-43.

Fang, K. "An Analysis of Electronic-Mail Usage." Computers in Human Behavior 14/2 (May 1998): 349-74. 276 - 282

Fertig, Scott, Eric Freeman, & David Gelernter. "'Finding and Reminding' Reconsidered." SIGCHI Bulletin 28/1 (January 1996): 66-69.

Fletcher, P.T. "Electronic Records Management in State Government: Planning for the Information Age." ARMA Records Management Quarterly 24/4 (Oct. 1990): 26.

Freedom Of Information Center. "FOI Statutes by State." [Online] University of Missouri School of Journalism on the Campus of the University of Missouri-Columbia. Available: World Wide Web: (http://web.missouri.edu/~foiwww/citelist).

Ford, Nigel. "Information Retrieval for Evidence-based Decision Making." Journal of Documentation 55/4 (September 1999): 385-401.

Fulk, J. and G. DeSanctis. "Electronic Communication and Changing Organizational Form." Organizational Science 6/5 (1995): 338-349.

Garton, L. and B. Wellman. "Social Impacts of Electronic Mail in Organizations: A Review of the Research Literature." Communication Yearbook 18 (1995): 434-453.

Glassberg, B.C., W.J Kettinger, and J.E. Logan. "Electronic Communication: An Ounce of Policy is Worth a Pound of Cure." Business Horizons 39/4 (1996): 74-80.

Gould, John D., Stephen J. Boies, and Clayton Lewis. "Making Usable, Useful, Productivity-Enhancing Computer Application." Communications of the ACM 34/1 (January 1991): 74-85.

Grossman, Mark. 8 November 1999. "Litigation in the Cyber Age; Protect Your Business by Protecting Digital Data." Texas Lawyer. [Online serial] Available: LEXIS-NEXIS Academic Universe.

Hackett, John and Sherrill Gibson. "Getting Ready for Electronic Implementation." Paper presented at the Triangle ARMA Meeting, April 6, 2001.

Harmon, Amy. 11 November 1998. "Corporate Delete Keys Busy As E-mail Turns Up in Court." New York Times [Online serial] Section A, Late Edition. Available: LEXIS-NEXIS Academic Universe.

Hiltz, S.R. and M. Turoff. "Structuring Computer-Mediated Communication Systems to Avoid Information Overload." Communications of the ACM 28/7 (1985): 680-686.

Horky, David W. "Archival Perspectives on the Evolution and Organizational Impact of E-mail System Technologies." Master's thesis, University of Manitoba, 1998.

Jacob, Elin K. "The Everyday World of Work: Two Approaches to the Investigation of Classification in Context." Journal of Documentation 57/1 (January 2001): 76-99.

Jones, Virginia A. "Developing An E-Mail Policy: New Technology Requires New Rules." Office Systems (October 1998): 38-43.

Julian, Alicia. "A Qualitative Analysis of Law Librarians and Their Use of E-Mail." Master's thesis, University of North Carolina at Chapel Hill, 1996.

Kandies, Jerry T. "Electronic Mail: Attitudes, Self-Efficacy, and Effective Communication." Ph.D. diss., Virginia Polytechnic Institute, 1994.

Kanfer, Alaina. 1999. It's A Thin World: The Association Between Email Use and Patterns of Communication and Relationships [Online]. National Center for Supercomputing Applications, University of Illinois at Urbana-Champaign. Available: World Wide Web: (http://archive.ncsa.uiuc.edu/edu/trg/info_society.html).

Kautz, Karlheinz. "Information Technology Transfer and Implementation: The Introduction of an Electronic Mail System in a Public Service Organization." In Diffusion and Adoption of Information Technology, Proceedings of the First IFIP WG 8.6 Working Conference on the Diffusion and Adoption of Information Technology. Oslo, Norway, October 1995, edited by Kautz and Jan Pries-Heje.

Kwasnik, Barbara H. "The Exploration by Means of Repertory Grids of Semantic Differences among Names for Office Documents." In Classification Research for Knowledge Representation and Organization, edited by N.J. Williamson and M. Hudon, 273-283. Amsterdam: Elsevier, 1992.

Kwasnik, Barbara H. "Factors Affecting the Naming of Documents in an Office." In ASIS '88: Proceedings of the 51st ASIS Annual Meeting, edited by C.L. Borgman and E.Y.H. Pai, 100-106. Medford, NJ: Learned Information, 1988.

Kwasnik, Barbara H. "How a Personal Document's Intended Use or Purpose Affects Its Classification in an Office." In SIGIR '89: Proceedings of the 12th Annual International ACMSIGIR Conference on Research and Development in Information Retrieval, edited by N.J. Belkin and C.J. van Rijsbergen, 207-210. ACM, 1989.

Kwasnik, Barbara H. "The Importance of Factors That Are Not Document Attributes in the Organization of Personal Documents." Journal of Documentation 47/4 (December 1991): 389-398.

Kwasnik, Barbara H. The Influence of Context on Classificatory Behavior. Ph.D. thesis, Rutgers. The State University of New Jersey, 1989.

Liebscher, Peter, Eileen G. Abels, and Daniel W. Denman. "Factors that Influence the Use of Electronic Networks by Science and Engineering Faculty at Small Institutions. Part II: Preliminary Use Indicators." Journal of the American Society for Information Science 48/6 (Jun 1997): 496-507.
McDonald, John. "Managing Records in the Modern Office: Taming the Wild Frontier." Archivaria 39 (Spring 1995): 70-72.

MacKay, W.E. "Diversity in the Use of Electronic Mail: a Preliminary Inquiry." ACM Transactions on Information Systems. 6/4 (October 1988): 380-397.

Malone, Thomas W. "How Do People Organize Their Desks? Implications for the Design of Office Information Systems." ACM Transactions on Office Systems 1/1 (January 1983): 99-112.

Marquess, Kate. November 1999. "If Pen is Mightier Than Sword, Is E-mail Stronger Than Both?" Chicago Lawyer. [Online] Available: LEXIS-NEXIS Academic Universe, Legal Tech section.

McClure, C.R. and J. Timothy Sprehe. January 1998. Analysis and Development of Model Quality Guidelines for Electronic Records Management on State and Federal Website. [Online]. Available: World Wide Web: (http://slis-two.lis.fsu.edu/~cmcclure/nhprc/nhprc_title.html).

________. January 1998. Guidelines for Electronic Records Management on State and Federal Websites. [Online] Available: World Wide Web: (http://slis-two.lis.fsu.edu/~cmcclure/guidelines.html).

McDonald, John. "Managing Records in the Modern Office: Taming the Wild Frontier." Archivaria 39 (Spring 1995): 70-72.

McNary, Sharon. 23 October 1999. " Corona E-mail Isn't Permanent: City Officials Keep Written Letters for Two Years, but Electronic Messages are Unusual if they are Still Around 90 days Later." The Press-Enterprise (Riverside, Ca.), Local section. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

_______. 28 October 1999. "Lawyer Sues Over E-mail: He says the Delete Electronic Messages from Corona Citizens have been used in a Class-action Suit over Traffic Issues. The Press-Enterprise (Riverside, Ca.), local section. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

_______. 16 November 1999. "Corona Mulls Preservation of it's E-mail: Lawsuit Calls for E-mail to be Treated Like Letters." The Press-Enterprise (Riverside, Ca.), Local section. [Online serial] Available: LEXIS-NEXIS Academic Universe.

Minsky, Barbara D. and Daniel B. Marin. "Why Faculty Members Use E-Mail: The Role of Individual Differences in Channel Choice. Journal of Business Communication 36/2 (April 1999): 194-17.

National Archives and Records Administration National Historical Publications and Records Commission (NHPRC). "NHPRC: Electronic Records." [Online] Available: World Wide Web: (http://www.archives.gov/nhprc_and_other_grants/electronic_records/
electronic_records.html).

_______. "NHPRC: Electronic Records Initiatives." [Online] Available: World Wide Web: (http://www.archives.gov/grants/electronic_records/initiative.html).

_______."NHPRC: Research Issues in Electronic Records." [Online] Available: World Wide Web: (http://www.archives.gov/grants/electronic_records/research_issues_contents.html)

Nelson, Frank and Knight Ridder. 6 July 1999. "E-mail has Changed the Way We Do Business." The Buffalo News, Click section. City Edition. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

Pasterczyk, Catherine E. "Federal E-mail Management: A Records Manager's View of Armstrong v. Executive Office of the President and it's Aftermath." Records Management Quarterly. (April 1998): 10-22.

Rea, M.V.D. and J.M. Pemberton. "Electronic Mail and Electronic Data Interchange: Challenges to Records Management." Records Management Quarterly 28/4 (Oct. 1994): 3.

Robbin, Alice. "Social Scientists at Work on Electronic Research Networks." Electronic Networking: Research, Applications and Policy 2/2 (Summer 1992): 6-30.

Ross, Seamus. Changing Trains at Wigan: Digital Preservation and the Future of Scholarship. NPO Preservation Guidance Occasional Papers. London: National Preservation Office, 2000. (http://www.bl.uk/services/npo/occpaper.pdf)

Samuels, Jean. "Electronic Mail: Information Exchange or Information Loss?" In Historians and Electronic Artefacts, edited by Edward Higgs, 101-119. Oxford: Clarendon Press, 1998.

Saunders, James. 1 June 1999. "Legally On Line." The Scotsman. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

Schatz, Amy J. 19 September 1999. "County Can't Deliver E-mail to Public." St. Petersburg Times, Hernando Times section. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

______. 27 September 1999. "Agencies Move to Retain E-Mail." St. Petersburg Times, Hernando Times Section. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

Schwartz, D.G. "Applying Shared Semantics to Organizational E-Mail Communications." Journal of Internet Research 8/2 (1998).

Schwartz, D.G. "When E-Mail Meets Organizational Memories: Addressing Threats to Communication in a Learning Organization." International Journal of Human-Computer Studies 55/3 (1999): 599-614.

Searcy, Darlene. "Electronic Mail Usage by Full-Time Teaching Faculty, Faculty of Education, University of Manitoba." Master's thesis, University of Manitoba, 1998.

Segal, R.B. and J.O. Kepart, "MailCat: An Intelligent Assistant for Organizing E-mail." Proceedings of the third annual conference on Autonomous Agents. (1999): Seattle, Wa, 276 - 282

Sheridan, Thomas B. "Designing Complex Technology: Understanding It as of, by, and for People." Technological Forecasting and Social Change 36 (1989): 89-97.

Silver, B. November 2000. "Lost E-mail? 5 Archive Solutions." Imaging and Document Solutions. [Online serial]. (http://www.transformmag.com/db_area/archs/2000/11/img0011f1.shtml)

Sipior, Janice C. and Burke T. Ward. "The Ethical and Legal Quandary of Email Privacy." Communications of the ACM 38/12 (December 1995): 48-55.

_________ "The Dark Side of Employee Email." Communications of the ACM 42/7 (1999): 88-95.

Steemson, M. "Managing Records or Managing Media: Information Boom or Bust." Records Management Bulletin (1997): 17.

Stern, Alan. 8 April 1996. "Electronic Mail Raises Thorny Legal Questions." The Denver Post, 2nd Edition, Business section. [Online serial]. Available: LEXIS-NEXIS Academic Universe.

Stevens, G. Ruggeri and J. McElhill. "A Qualitative Study and Model of the Use of E-Mail in Organizations." Internet Research 10/4 (2000): 271-283.

Stoker, David. "Wanted-an Innovative and Visionary Evidence-based/ Knowledge Management Librarian." Journal of Librarianship and Information Science 31/2 (June 1999): 67-69.

Sullivan, Christopher B. "Preferences for Electronic Mail in Organizational Communication Tasks." Journal of Business Communication 32/1 (January 1995): 49-64.

Sullivan, Colin. "E-mail Archiving: Why Is It Important to Keep Track of All Your E-mails?" Inform 13/8 (September/October 1999): 24.

Sutton, Michael J.D. Document Management for the Enterprise: Principles, Techniques, and Applications. New York: John Wiley & Sons, Inc., 1996.

Te'Eni, D. and D.E. Schwartz. "Contextualization in Computer-Mediated Communication." In Information Systems - The Next Generation, edited by L. Brooks and C Kimble, 327-338. London: McGraw-Hill, 1999.

Underwood, William E. September 1999. "Analysis of Presidential Electronic Records: Final Report." [Online] Available: World Wide Web: (http://web.archive.org/web/20010304062724/http://perpos.gtri.gatech.edu/)

The University of North Carolina at Chapel Hill, Records Management Program University Records Committee Sub-Committee Rosters and Charges.

The University of North Carolina at Chapel Hill. 19 January 2000 "E-mail retention Guidelines." [Online] Available: World Wide Web: (http://www.unc.edu/finance/ddd/emailretention.htm)

Thibodeau, Kenneth. February 2001. "Building the Archives of the Future: Advances in Preserving Electronic Records at the National Archives and Records Administration." D-Lib Magazine [Online serial] 7/2. Available: World Wide Web: http://www.dlib.org/dlib/february01/thibodeau/02thibodeau.html.

Thompson, J.A., K.B. DeTienne, and K.L. Smart. "Privacy, E-mail, and Information Policy: Where Ethics Meets Reality" IEEE Transactions of Professional Communication 38 (1995): 158-164.

Walker, Christy, October 1998. "Take a Lesson from Microsoft: Clean Up Your Mail Files or You Will Be All Washed Up," ZDNet. eWeek. [Online serial]. Available: World Wide Web: (http://web.archive.org/web/20010118161400/http://www.zdnet.com/eweek/stories/general/0,11011,364129,00.html).

Wallace, David A. 1998. "Recordkeeping and Electronic Mail Policy: The State of Thought and the State of the Practice." [Online]. Paper presented at the annual meeting of the Society of American Archivists, Orlando, Fl., 3 September 1998. Available: World Wide Web: (http://www.mybestdocs.com/dwallace.html).

______. "Email in Higher Education: Policy Issues and Strategies." [Online] Paper presented at the ECURE 2000 Conference: "Preservation and Access for Electronic College and University Records," Phoenix, Az., 5-6 October 2000. Available: the World Wide Web: (http://www.asu.edu/it/events/ecure/bak/ecure2000/wallace-presentation/index.htm).

Whittaker, S. and C. Sidner. "E-mail Overload: Exploring Personal Information Management of E-mail." Proceedings of CHI 96: "Human Factors in Computing Systems," 13-18 April 1996, Vancouver, BC, Canada, p. 276

Wilcox, Dennis. "Diffusion of Electronic Mail in a University Setting." Master's thesis, San Jose State University, 1994.

Wilson, Thomas D. "Models in Information Behaviour Research." Journal of Documentation 55/3 (1999): 249-270.

One-hundred and ten e-mail policies can be found at:

Utah State Archives and Records Services. "Electronic Records. [Online] Available: World Wide Web: (http://www.archives.state.ut.us/recmanag/electronic.htm).