•9 Reading Rooms
•3 part structured interview (in teams)
–Content, users, strategies
–Yielded lists of special interface challenges
•Day care center questionnaire
•Key issues
–Novelty (DLs were new)
–Diversity in experience (domain, technology)
–Diversity in platforms
–Volume, diversity, formats, granularities of materials (digital+analog, finding aids+collections+primary, lack of common metadata)
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