 |
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| · |
fostering
and insuring quality control;
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| · |
transitioning
information seekers from self-directed search to
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reference
and community assistance when people do not
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succeed
with self-directed approaches;
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| · |
developing
layers of assistance from fully automated (e.g.,
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FAQs),
through community assistance (e.g., posting a question
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to a
newsgroup), to professional assistance (e.g., online with a
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reference
librarian), including hybrid solutions; and
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| · |
creating
interfaces that do not overwhelm or frustrate
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information
seekers as they transition through the various
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service
layers.
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