Augmenting Library Services: Toward the Sharium
| INLS 235 | |
| Spring 2003 |
| Motivation: Why augment when there is so much to do already? | ||
| DL research and development trajectory | ||
| Focus on: | ||
| Search and discovery | ||
| Reference | ||
| Contributions | ||
| Libraries assess, collect, preserve, organize, provide access to information and promote its use to improve the human condition. | |
| Libraries are highly burdened to accommodate physical and electronic materials and increasing needs for information by larger and more diverse populations. | |
| Internet and WWW offer universal communication and publishing and challenge libraries to reconsider fundamental missions--DLs | |
| Leverage the DL challenge to develop a broader vision of information services for the common good: Sharium is a metaphor for this |
First Principles: Information Seekers
| Information seeking is embedded in real life tasks | ||
| People want/like to share | ||
| altruism | ||
| egocentrism | ||
| investment (quid pro quo) | ||
| peer pressure | ||
| Innovation adoption is not a linear process | ||
| DLs clearly must aim to collect, manage, and preserve electronic expressions of knowledge (this is a well-established mission). | |
| Knowledge is in people’s heads--DLs should aim to facilitate the use and development of the collective knowledge in human consciousness | |
| Human attention is a fundamental natural resource--DLs should provide tools and resources (material and expertise) to help optimize this resource |
| A virtual workspace with rich content and powerful tools where people can work independently or collaborate with each other to learn and solve information problems. A collaborative problem solving environment. | ||
| Organized around resources and tools | ||
| Encourages contributions and participation | ||
| Is sustainable | ||
| Interfaces | ||
| Natural language queries | ||
| Dynamic queries | ||
| Alternative interfaces | ||
| Help/support | ||
| Consortia/portals/channels | ||
| Interoperation | ||
| Selection and merging | ||
Reference & Question Answering
| Help people help themselves | ||
| Elicitation | ||
| Layered services | ||
| Quality control | ||
| Economic model | ||
| Privacy | ||
| Shared views/clients | ||
| fostering and insuring quality control; | |||
| transitioning information seekers from self-directed search to reference and community assistance when people do not succeed with self-directed approaches; | |||
| developing layers of assistance from fully automated (e.g., FAQs), through community assistance (e.g., posting a question to a newsgroup), to professional assistance (e.g., online with a reference librarian), including hybrid solutions; and | |||
| creating interfaces that do not overwhelm or frustrate information seekers as they transition through the various service layers. | |||
| Time (attention) | ||
| Materials | ||
| physical transfer (digitization, copy) | ||
| rights agreements | ||
| classification (metadata) | ||
| validation/authentication | ||
| Developing contribution mechanisms that allow people to easily digitize and/or transport objects; | |||
| Managing content authority and quality; | |||
| Insuring access (metadata formats; preservation and persistence; provenance). | |||
| Why do people share? | ||
| Models? | ||
| open source? | ||
| Creation-ownership relationship | ||
| Creating and maintaining trust | ||
| Quality assurance | ||
| Sustaining participation | ||