| R&D
Challenges (cont’) |
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| • | Collection
Development and Contributions |
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| – | Degree
of control |
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| – | Version
control |
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| • | Help/Reference |
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| – | Automatic/human
mix (e.g., from FAQ to chat) |
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| – | Need
analysis/ (‘reference interview’) |
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| • | Maintenance
and Preservation |
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| – | Assuring
persistence and stability/authority |
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