| User Centered Library Evaluation |
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| | DElia
& Walsh LQ article (physical libraries) |
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| | Satisfaction
complexity (direct, indirect) |
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| | Results
must be contextualized |
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| | See
LibQual (www.libqual.org) for ARL/TAMU |
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| | See http://www.vuw.ac.nz/~agsmith/evaln/ |
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| | See http://www.library.ucla.edu/libraries/college/help/critical/ |
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| | MIT
Press book Fall 03 |
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