G. Marchionini, UNC-CH
User Centered Library Evaluation
•D’Elia & Walsh LQ article (physical libraries)
–Satisfaction complexity (direct, indirect)
–Results must be contextualized
•See LibQual (www.libqual.org) for ARL/TAMU
•See http://www.vuw.ac.nz/~agsmith/evaln/
•See http://www.library.ucla.edu/libraries/college/help/critical/
•MIT Press book Fall 03
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