G.
Marchionini, UNC-CH
Information-Seeking Process
Data
Indexes
Physical
Interface
Problem
Perceived
Needs
Queries
Results
Actions
Information seeking is an active, iterative process
controlled by a human who
should be considered in evaluation. In addition to
system outputs (results) and
expert judgments, evaluation metrics include user
behavior, user judgments, time,
errors, and self reports.