1. One-minute papers
Online reference, help desks
Layered levels of reference
Info routing and flow
Signature disclaimers are problematic
Projects!

questions
what are muds/moos?
What forms of help desk? (library, corporate) customer service
How does Davis handle reference routing?
How would cosumers/users respond to these layers?
What is different other than technology?
How to measure/assure quality of answers?
What types of question can not be automatically answered?
Can we construct filters for senders as well as readers?
Do customer service centers encourage (institutionalize) laziness?

2. Speeches:  Anna Cleveland, Miles Efron, Camile Dudney, and Christine Raftelis

3. Discuss Dillon (use MS word outlining version on G drive)

4. Assignment: Read Dillon,
Reminder: speeches on Thursday ): Anna Cleveland, Miles Efron, Camile Dudney, and Christine Raftelis
 

5.The one-minute paper
What was the big point you learned in class today?
What is the main, unanswered question you leave class with today?