INLS 180 Day 9 Notes
March 27, 2006
Reading online survey
A rant: the evils of us vs them (LS-IS)
Points
IA concepts; design vs architecture (design a process, architecture a noun)
Sharium concept, library-sponsored blogs as instance, LotusNotes as the sharium platform
Googlization is good, bad
Breadcrumbs as one solution to multiple entry point via SEs
Questions
Must design be facist rather than egalitarian?
How much does design matter if we have google/gmail…just put it all on the heap
Why is UNC not using Endeca?
Do IAs do much implementation or only focus on planning?
Just because we can save everything, should we?
Won’t small chunks of reusable content work against narrativity as a primary form of learning/communication?
Cross cultural IA principles? (same for OPAC in US or Iran?)
Are IAs simply project managers?
2 Interactivity assignment
Carolina Inn: boring: who is in control?
Landsend: value of saving a profile? Pop up help as interaction
Wikipedia: scary to change text, reassuring?? to see recovery—interacting with other people—a social act? Sandbox reprimand
Games: many turns/time but fewer turn options, what does this imply for interactivity?
Interactivity points
What is a move? Physical? Cognitive? Emotional? What is a system’s move? (displaying YOUR move versus a prompt versus taking an action based on it, a kind of stutter step on system side??)
Interactivity as behavioral versus perceived experience
Interactivity is time expensive—how to balance this with the primary aims of the site?
Turn blurring (many turns/time) is an indication of degree of interactivity
Actors that remember state (e.g., system maintains state) provide more interactivity options
A design challenge: demarking the possibility of interaction (e.g. mouseover)
Consider PUSH rather than Pull systems---more interactive because they initiate rather than react?
Do the actors need to change for interaction to take place?
Some terms in your responses: frustrated, confused, wasting time, annoying, stressful, enjoyed, fun, satisfying, exciting, quick, immediate, feels
3. Project updates
4. Discuss: Reference, virtual reference, customer service
Note paper reviewed on bias
How much does presentation matter?
Privacy of transactions (and logs)
Quality of service (how to measure? what is a good benchmark? How to handle ‘bad days’) the wall mart greeter personality? Can people be trained to have ‘people skills”? management roles? What does the 55% really mean?
Public-academic library differences?
Angela, Jenny, and Megan’s experiences
Janes, J. (2002). Digital Reference: Reference librarian’s experiences and attitudes. JASIST, 53(7), 549-566. (online)
Dewdney & Sheldrick Ross (1994). Flying a light aircraft: Reference service evaluation from a user’s viewpoint. RQ 34(2), 217-30. (SILS reserve)
5. Read for next week
Smith, L. C. (1981). Citation analysis. Library Trends, 30(1), Summer 1981. 83-106. (SILS reserve)
Lawrence, S. (2001). Online or invisible, Nature (online)
Optional: Garvey, W. D. (1979). The role of scientific communication in the conduct of research and the creation of scientific knowledge.
Optional: Harnad, S. (1990). Scholarly skywriting and the prepublication continuum of scientific inquiry.
6. One-minute paper concept
What was the big point you learned in class today?
What is the main, unanswered question you leave class with today?