•A collection of interacting mental models for:
–specific information systems;
–events, experiences, and domains of knowledge;
–general cognitive skills (e.g., inferencing, recognizing
salience) and specific cognitive
skills related to organizing
and accessing information (e.g., filing rules, reading);
–material resources such as information systems, money and time;
–metacognitive resources for planning and monitoring thought and action; and
–attitudes toward information seeking and knowledge acquisition.