180 Day 16 Notes
March 23, 2000
One Minute Papers
Big Point
There are different ways to characterize structure of info objects
Principles are career-long, skill sets change
Might be business opps in characterizing emotive aspects of web sites
Surprise at the variation in ways to do the structure assignment, including counting links
Lifelong learning key to information professions
People who suffer from dementia tend to forget nouns first, then adjectives and verbs..is there any relationship with object vs action-oriented concepts that explain this (and the difficulties of indexing)?
How will the convergence of TV and IT impact design of living spaces? The nature of work?
What is the next tech wave?
is internet new medium (unique qualities) or just seem so because of our immersion in it (internet involves both communication and transportation)
When do we stop marking up objects (to what level of detail?)
How can the quality of codes be determined?
2. Roloff (Social exchange: key concepts) Yukiko Sakai
Tibbo: online reference interview (Marchionini)
Setting the tone (feel welcome, promptness)
Clarifying the question (need for interaction/iterations; neutral questions may be easier in email?, intermediate sources)
Open questions—get info flowing (beginning of interaction)
Closed questions—yes/no (end of interaction)
Neutral questions—more focused open questions
Summarize/confirm along the way (provide lots of feedback) (in email, include previous messages)
Delivering the info
Assessing success (evaluation also provides closure and possibly follow up))
Management issues
Technical skills
Valuing electronic ref services (not second class service, insuring psychological reward while remote)
Profiling and ongoing relationships supported through client files
Policies (prioritizing requests, time allocations, increased services)
Integrating archives (and libraries) into larger organizational mainstream
4. The one-minute paper concept
What was the big point you learned in class today?
What is the main, unanswered question you leave class with today?