University of North Carolina at Chapel Hill
School of Information and Library Science
INLS 180-02: Human Information Interaction
Fall 2005
Syllabus
This course is concerned with the behavioral, cognitive and affective activities of people as they interact with information, with emphasis on the roles of the information professionals who may mediate that interaction. It will provide an overview of the literature on peoples' recognition of their information needs, the actions they may take in resolving those needs, the roles of information professionals in supporting those actions, the use of information, the further dissemination of information, and the context of information interaction.
No textbook is required. Readings are on e-reserve or online or will be made available in class.
Activities include a set of readings, an online discussion (blog), and a set of short specific assignments. The assignments together will be worth 30% of the final grade. A final term project will determine 40% of the grade. The term project will be an original design of an information product or service (infoware), or a critical assessment of a product, service, or idea. All projects must be approved by the instructor. Small group (two or three collaborators) projects are encouraged. A brief summary of the project will be presented in the final week of class. In addition, every student will be expected to make postings to the class blog and lead a discussion on one or more of the readings. The remaining 30% of the grade will be based on class participation, reading discussion leadership, and special activities which contribute to the learning experience of other students (e.g., forums/blog, out-of-class meetings, etc).
The UNC Honor Code prohibits giving or receiving unauthorized aid in the completion of assignments. Students are strongly encouraged to cooperate and assist one another and share insights and respective expertise in this course. I expect that you will acknowledge the support you receive from your colleagues (this may be done in acknowledgements at the end of assignments or projects). It is crucial, however, that in every case where you use the actual written words of others, that these be properly quoted and cited. When you build arguments upon the ideas of others, the originators of those ideas should also be cited. You should adopt a style guide (e.g., American Psychological Association, Council of Biology Editors, Modern Language Association, Chicago, Turabian, etc.) and use it for your written work. Any style guide is acceptable, as long as you use one and follow it consistently. As you use the SILS library and lab resources during the course of the semester, please remember that many of your fellow students also need to use the same material. Be considerate of others and follow the proper checkout procedures, return materials promptly, and share workstation time if necessary. Please also conserve resources by consciously managing your printing in the labs.
Overview of course
Assignments and term project
Term ProjectDiscussions in class and online
Introduce 1-min paper and blog ( info-interactions.blogspot.com)
Discussion on Questions and Answers: Two sides of the same coin?
Learning and teaching
Research and investigations
Evaluation and persuasion
Assignments:
1. Log onto blog, post one sentence statements about what each of these terms mean to you: information, communication, interaction
2. Asking Questions assignment (due Sept 14)
Read for next meeting:
Pierce, J. (1972) Communication. Scientific American, 227(3), 31-41 [consider the lens of 30 years]
Pool, I. D. S. (1973). Communication systems. In Ithiel Pool, Wilbur Schramm, Nathan Maccoby & Edwin Parker, (Eds.), Handbook of communication. Chicago: Rand McNally. pp 3-36.
Optional: Weaver, W. (1949). Recent contributions to the mathematical theory of communication. In, The mathematical theory of communication. Urbana, IL: U. of Illinois Press. [Read Chapter 1]
Schramm, W. (1973). Channels and audiences. (p 116-129 only) In Ithiel Pool, Wilbur Schramm, Nathan Maccoby & Edwin Parker, (Eds.), Handbook of communication. Chicago: Rand McNally. 116-140.
Discussion on Information and Communication,
Biological communication and interaction models (see HHMI lectures in Open Video)
Discuss readings:
Pierce:
Pool: (Group 1)
Read for next meeting:
Tannen, D. (1995). The power of talk: Who gets heard and why. (SILS reserve)
Chatman, Elfreda. (1996). The impoverished life-world of outsiders. (JASIST online)
Optional: Rogers, E. M. (1995). Diffusion of Innovations. pp 1-37. (Note: this item is on reserve in the SILS library.)
Optional: Roloff, M. E. (1981). Interpersonal Communication: The Social Exchange Approach. Chapter 1, Social Exchange: Key Concepts, p13-31.
Oral presentation of project ideas
Discussion on Diffusion (Rogers)
Discussion on Speech Acts in Professional Work (Winograd & Flores)
Discuss readings on Context
Tannen: Group 2
Chatman: Group 3
Read for next meeting:
Belkin, N. J. (1980). Anomalous states of knowledge as a basis for information retrieval. (SILS reserve)
Taylor, R. S. (1968). Question-negotiation and information seeking in libraries. (SILS reserve)
Optional: Solomon, 1977 Conversation in information-seeking contexts: A test of an analytical framework (LISR, 19(3), 217-248
Discussion on Defining and assessing information needs: The Library of Congress Case
Discuss readings:
Belkin: Group 4
Taylor: Group 5
Read for next meeting:
Marchionini, G. (1995). Information Seeking in Electronic Environments. pp 27-60. (Note: The book is located behind the reference desk.).
Optional: Dervin, B., & Nilan, M. (1986). Information needs and uses.
Optional: Ingwersen (1992) Chapter 2
Human-centered information seeking perspective: HCIR
Implications for design
Discuss readings:
Marchionini:
Read for next meeting:
Harter, S. P. (1992). Psychological relevance and information science. (JASIST online)
Schamber, L., Eisenberg, M. B., & Nilan, M. S. (1990). A re-examination of relevance: Toward a dynamic, situational definition. (SILS reserve)
Amento, B., Terveen, L., & Hill, W. (2000). Does ‘authority’ mean quality? Predicting expert quality ratings of web documents. Proceedings of ACM SIGIR (Athens, July 24-28). 296-303. ( ACM Digital Library).
Written Project Commitments
Relevance, authority, and value
Discuss readings:
Harter: Group 6
Schambler et al: Group 7
Amento et al: Group 8
Read for next meeting:
Fogg, BJ.(1999). Persuasive technologies. CACM (ACM DL)
McInerney, C. (2002). Knowledge management and the dynamic nature of knowledge. JASIST. 53(12), 1009-1018.
View and take notes on: EPIC 2014. http://www.robinsloan.com/epic/
Rosenfeld, L. Information architecture: Looking ahead. JASIST, 53(10), 874-876. (online)
Lippincott, J. Met generation students and libraries (online)
Optional: Barreau (LISR)
Reeves, B. & Nass, C. (1996). The media equation: How people treat computers, television, and the new media like real people and places. NY: Cambridge University Press. (Preface ix-xiii, Chapter 1 p 3-15, and Chapter 23 p251-256.)
Using information and applying knowledge of how people use information
Knowledge management
How people use information; how systems use information
Discuss EPIC 2014
IA discussion
Discuss readings
Fogg: Group 9
McInerney: Group 10
Rosenfeld: Group 1
Lippincott: Group 2
Read for next meeting:
Janes, J. (2002). Digital Reference: Reference librarians experiences and attitudes. JASIST, 53(7), 549-566. (online)
Dewdney & Sheldrick Ross (1994). Flying a light aircraft: Reference service evaluation from a users viewpoint. RQ 34(2), 217-30. (SILS reserve)
Discuss intermediation: face-to-face reference interview; online chat/VRD; customer service systems
Discuss readings
Janes: Group 3
Dewdney & Sheldrick Ross: Group 4
Read for next meeting:
Smith, L. C. (1981). Citation analysis. Library Trends, 30(1), Summer 1981. 83-106. (SILS reserve)
Lawrence, S. (2001). Online or invisible, Nature (online)
Optional: Garvey, W. D. (1979). The role of scientific communication in the conduct of research and the creation of scientific knowledge.
Optional: Harnad, S. (1990). Scholarly skywriting and the prepublication continuum of scientific inquiry.
Discuss readings:
Read for next meeting:
Moorhead, G., Ference, R., & Neck, C. P. (1991). Group decision fiascoes continue: Space Shuttle Challenger and a groupthink framework. Human Relations, 44(6). 539-550. (SILS reserve)
Optional: Sonnenwald, D. (1996). Communication roles that support collaboration during the design process.
Optional: Constant, D., Kiesler, S., & Sproull, L. (1994). What's mine is ours, or is it? A study of attitudes about information sharing.
Citation, co-citation, research fronts, and recommender systems
Impact factors: scholarship, mentorship, expertise??
Discussion: pros and cons of group work
Demo ISEE
Discuss readings:
Smith: Group 5
Lawrence: Group 6
Moorehead et al: Group 7
Examine/read for next meeting:
The Cochrane Collaboration. http://www.cochrane.org/index0.htm
The Open Directory. http://dmoz.org/
Wikipedia http://en.wikipedia.org/wiki/Main_Page
Internet Movie Database http://www.imdb.com/
Optional: Dibbell, J. (1996). A rape in cyberspace: How an evil clown, a Haitian trikster spirit, two wizards, and a cast of dozens turned a database into a society. In Mark Stefik (Ed.) Internet dreams: Archetypes, myths, and metaphors. Cambridge, MIT Press.
Finholt, T. Collaboratories (online)
Wed. Nov. 16. Computer-Mediated Communication
Day 11 NotesDiscuss: email, MUDs and MOOs, chat, e-forums, blogs, wikis, podcasts
Discuss collaborative web resources: Group 8
Read for next meeting:
Samuelson, P. (2003). Digital rights management and fair use by design: DRM {and or vs} the law CACM, ACM DL online
ALA. Key Principles on government information. http://www.ala.org/ala/washoff/WOissues/governmentinfo/keyprins.htm
Optional:
Samuelson, P. (2001). Toward a new politics of intellectual property (ACM DL)
New Scientist. US non-lethal weapon reports suppressed.
http://www.newscientist.com/article.ns?id=dn2254
Information Flow
Copyright
Embargo
Classified
Open Source
Discuss Readings
Samuelson: Group 9
ALA: Group 10
Wed. Dec. 7. Project Presentations