180 Notes

Day 4

8/31/98

1. One-minute paper Summary

Big Points

Change project topic

The first question posed is not the need—the communication and the intermediation process

Evaluating reference interactions may help us improve search engines

Cohesion not sufficient for coherence

Comm is a process, not a result

Miscommunication can be caused by things other than noise

Q:s

How to do project (many variants)

What portion of interpersonal comm is nonverbal?

How to develop closing skills?

Do people want the ‘personal’ aspects of comm from IT?

How does the Solomon framework apply to asychronous comm?

Much of the discourse ‘meaning’ is implied

How are conversational gaps related to culture?

Are closings and manipulation of search results the same thing?

2. Interpersonal communication: What elements are missing from Solomon’s framework?

(e.g., tone, style, non-verbals)

2.1. Non-Verbal classes (from Randall Harrison, Handbook of Communications, p. 94)

performance codes (e.g., body movement, posture, facial expressions, eye movements, touch; voice quality, laughter, yawns, etc)

artifactual codes (e.g., dress, cosmetics, furniture, architecture)

mediational codes (e.g., selections/arrangements within media—editing, cropping, sound effects, camera effects)

contextual codes (e.g., time and space usage—sync/async; physical placement of participants & their artifacts)

3. Discuss Tannen [Wilson, Thomas]

Gender differences

Are there analogs for domains of knowledge (e.g., science, humanities)? Corporate cultures?

4. Next time: Read Anderson et al.
5. One-minute paper