180 Notes

Day 11

9/28/98

Notes from the Dept of Labor Knowledge Management Workshop

Strong expert system flavor

Cascading set of services

My slides at www.ils.unc.edu/~march/dol/index.htm

  1. One-minute paper Summary

    2. Big Points

    Responses are not answers

    Reference interview complex, interactive

    Machines cannot compete with human reference interview

    What we choose to digitize may be the material that is used

    Librarians should facilitate learning process rather than give answers

    Q:s

    How reasonable is it to expect that the organic nature of interviews can be automated?

    How effective would an interview in a chat room be?

    How to insure that online reference is not a second-class service?

    Does Dillon’s framework apply to questionnaires?

    Have there been studies of seductive details or links?

    Must the online interview be modeled on f-t-f interview?

    Any evidence of net and attention deficit disorder?

    Can a person or machine ever give an answer? (answer is in the requestor’s interpretation)?

    What is the relationship of reference and learning?

    Do people develop a relationship with search engines? (see Reeves & Nass)

  2. Speech: Daniel LaHue
  3. Discuss Crane (group 3: Lisa Potter & Rajiv Zutshi)

Consider the S curve as a diffusion model (epidemic)
  1. Read Price (Group 2)

    2. Read AAP (everyone)

    Assign book structures and affordances (on web site)

  2. One-minute paper

What was the big point you learned in class today?

What is the main, unanswered question you leave class with today?