NORTH CAROLINA PUBLIC LIBRARY DIRECTORS ASSOCIATION


North Carolina Public Libraries
Guidelines for Service

RECOMMENDED PERFORMANCE MEASURES FOR NC PUBLIC LIBRARIES

APPENDIX D

Draft - July 22, 1998; Revised Aug. 2, 1998


STAFF

  1. Staff per capita
    • Suggested Guideline: 1 per 2,000 population
  2. Percentage of staff with MLS degrees
    • Suggested Guideline: 33% of FTE staff
  3. Annual circulations per FTE circulation staff
    • Suggested Guideline: 25,000 per circulation FTE

FACILITIES

  1. Gross square feet of library space per capita
    • Suggested Guideline: .6 sq.ft. per capita
  2. Average weekly service hours per facility
    • Suggested Guideline: 54 - 70 hours per week
  3. Number of library designated parking spaces per facility
    • Suggested Guideline: 1 space per 200 sq.ft.

COLLECTION

  1. Volumes owned per capita
    • Suggested Guideline: 2 volumes per capita
  2. Circulation per capita
    • Suggested Guideline: 6 items per capita
  3. Percentage of library operating budget for materials and databases
    • Suggested Guideline: 20%
  4. Book turnover rate
    • Suggested Guideline: 3.0

FUNDING

  1. Local operating funding per capita
    • Suggested Guideline: $30 per capita per year
  2. State operating funding per capita
    • Suggested Guideline: $5 per capita per year
  3. Local and State operating funding per capita
    • Suggested Guideline: $35 per capita per year

SERVICES

  1. Customer visits per capita
    • Suggested Guideline: 4 visits per capita per year
  2. Active registered library users as a percentage of service population
    • Suggested Guideline: 40%
  3. Reference questions answered per capita
    • Suggested Guideline: 1 question per capita per year
  4. Program attendance per capita
    • Suggested Guideline: 25% of population
  5. Public computers for Internet and electronic resources per capita (excluding OPAC)
    • Suggested Guideline: 1 per 2,500 population
  6. Online public access computers (OPACs) to cataloged database per capita
    • Suggested Guideline: 1 per 1,000 sq.ft. or 1 per 5,000 population