INLS 247 - Reserve Readings Spring 1999

INLS 247: SPECIAL LIBRARIES AND KNOWLEDGE MANAGEMENT

RESERVE READINGS

Spring 1999

Note: Watch for additions to this reading list.

Call Number	Author/Title	Notes
BOOKS
SILS Z 675 .A2 A74 1992	Asantewa, Doris. Strategic Planning Basics for Special Libraries. SLA, 1992.
Folio SILS Z675 .C778 B47 1995e	Berkman, Robert. Rethinking the Corporate Information Center. NY: FIND/SVP, 1995. (See Appendix C: "Sample Strategic Plan", pp. 312-321.
SILS Z678.8 .G7 B76 1996	Brophy, Peter and Kate Coulling. Quality Management for Information and Library Managers. Brookfield, VT: Gower, 1996. See especially Chapter 4: "The Customer Perspective."
SILS Z 683 .D326 1995	Daubert, Madeline. Money Talk; Accounting Fundamentals for Special Librarians. SLA, 1995.
DAVIS HD 58.82 .D38 1998	Davenport, Thomas H. & Laurence Prusek. Working Knowledge: How Organizations Manage What They know. Boston: Harvard Business School Press, 1997.	Textbook
SILS Z716.3 .D38 1998	De Saez, Eileen Elliott. Marketing Concepts for Libraries and Information Services. Library Association, 1993.	See esp. Ch.2 "The Corporate Mission" and Ch.8 "The Marketing Plan"
SILS Z731 .B745 1989	From the top: Profiles of U.S. and Canadian Corporate Libraries and Information Centers. SLA, 1989.
SILS Z675 .A2 A75 1997	Handbook of Special Librarianship and Information Work. 7^th ed. Ed. Alison Scammell. London: Aslib, 1997.
SILS Z 674.5 .U5 J64 1994	Johnson, Alice Jane Holland. Information Brokers: Case Studies of Successful Ventures. Binghamton, NY: Haworth Press, 1994.
SILS Z675 .C778 M37 1995	Matarazzo, James M. and Laurence Prusak. The value of corporate libraries : findings from a 1995 survey of senior management. SLA, 1995.
SILS Z675 .Z2 C53 1997	Porter, Cathy A., et al. Special Libraries: A Guide for Management. 4^th ed. Washington, DC: SLA, 1997.	Textbook
SILS Z675 .A2 P67 1996	Position Descriptions in Special Libraries. 3^rd ed. Ed. Del Sweeney. Washington, DC: SLA, 1996
SILS HD 9999 .I492 R84 1997	Rugge, Sue & Alfred Glossbrenner. The Information Broker’s Handbook. 3^rd ed. McGraw-Hill, 1997.
SILS Z 674.5 .U5 S72 1996	St. Clair, Guy. Entrepreneurial Librarianship; The Key to Effective Information Services Management. London: Bowker/Saur, 1996.
SILS Z675 .N4 N48 1993	Semonche, Barbara P., ed. News Media Libraries; A Management Handbook. Westport, CT: Greenwood Press, 1993.
Davis Z 675 .A2 S643 1995	Schneider, Benjamin and David E. Bowen. Winning the Service Game. Harvard Business School Press, 1995.	Copies of Chapters 5 and 6 in Pam Box.
SILS Z683.2 .U6 W37 1998	Warner, Alice Sizer. Budgeting : a how-to-do-it manual for librarians. NY: Neal-Schuman, 1998.
SILS Z674.4 .W66 1993	Woodsworth, Anne and J.F. Williams, Managing the Economics of Owning, Leasing, and Contracting Out Information Services. Brookfield, VT: Ashgate, 1993.
VIDEOS
SILS Videocassette 45-V1115	Giving Users What They Really (Want) Need). Washington, DC.: SLA, 1997.
JOURNAL ARTICLES
	Broadbent, Marianne, "The Emerging Phenomenon of Knowledge Management, Australian Library Journal 46 (Feb 1997) 6-24.
	Cram, Jennifer, "Performance Management, Measurement and Reporting in a Time of Information-centred Change," The Australian Library Journal 45 (August 1996) 225-238.
	Doran, Kelly, "Metadata for a Corporate Intranet," Online (Jan/Feb 1999) 43-50.
	Graham, Ann B. & Vincent G. Pizzo, "A Question of Balance: Case Studies in Strategic Knowledge Management," pp. 11-26 in The Strategic Management of Intellectual Capital. Butterworth-Heinemann, 1998.
	Heim, Michael, "New Roles for the Information Manager in the Twenty-First Century," Australian Library Journal (Feb 1997) 264-267
	Kassler, Helene S., "Mining the Internet for Competitive Intelligence," Online (Sept/Oct 1997) 34-45.
	Lemon, Nancy, "Managing Demand: A Strategy for the Future," Marketing Library Services 12 (Mar 98) 3-5.
	Luehrman, Timothy A., "What's it Worth? A General Manager's Guide to Valuation." Harvard Business Review 75 (May-Jun 97) 132-142.
	McQueen, Howard and Jane DeMatteo, "Intranets: New Opportunities for Information Professionals," Online (Jan/Feb 1999) 15-22.
	Miller, Kathy, "Marketing Your Services Through Electronic Media," Marketing Library Services 9:6 (September 1995) 1-3.
	Morton, Ciaran, "Intranets: Some Problems and Solutions," Managing Information 5:4 (May 1998) 26-27.
	Nevis, Edwin G., et al, "Understanding Organizations as Learning Systems," pp. 121-130 in The Strategic Management of Intellectual Capital. Butterworth-Heinemann, 1998.
	Nonaka, Ikujiro and Hirotaka Takeuchi, "A New Organizational Structure," pp. 99-133 in Knowledge in Organizations. Butterworth-Heinemann, 1997.
	Okerson, Ann, "How to Negotiate Licenses for Consortia," Marketing Library Services 11 (June 1997) 4-5.
	Palmer, Judith, "Effectiveness and Efficiency – New Roles and New Skills for Health Librarians," Aslib Proceedings 48 (Oct 1996) 247-252.
	Sahlman, William A., "How to Write a Great Business Plan," Harvard Business Review 75 (Jul-Aug 97) 98-108.
	Scammell, Alison, "The Role of the Special Librarian in the Electronic Era," pp. 3-22 in Handbook of Special Librarianship and Information Work. [See Book Above]
	Schneider, Benjamin and David E. Bowen, "Managing Personal Contact ... through Hiring and Training ... through Reward Systems," in their Winning the Service Game.
	Sirkin, Arlene Farber, "Maximizing Customer Satisfaction," Marketing Library Services.
	Slawsky, Donna and Stephen Fleming, "Promoting Your Library: An Intranet Solution," Marketing Library Services 11:5 (July/August 1997) 1-3.
	Svenningsen, Karen, "An Evaluation Model for Electronic Resources Utilizing Cost Analysis," The Bottom Line 11 (1998) 18-23.
	Theis, Tina, "Have a Nice Day: Training for Customer Care," Managing Information 5 (Apr 98) 35- .
	Travica, Bob, "Information Aspects of New Organizational Designs: Exploring the Non-Traditional Organization," JASIS 49 (Nov 98) 1224-1244.

Revised 2/26/99.
Contact Evelyn Daniel for corrections, questions, comments.