INTRODUCTIONS AND PRELIMINARY MATERIAL
Tu., Jan. 7: Introductions and Overview of Course
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Th., Jan. 9: Interview Techniques
- Chapter 16, Fisher
- Curzon, Susan Carol. Managing the Interview; A How-to-Do-It
Manual for Hiring Staff. New York: Neal-Schuman, 1995. (HF 5549.5
.I6 C87 1995). Optional - skim.
- Dillon, J.T., "Notions of Questioning," pp. 131-163 in his The
Practice of Questioning. London: Routledge, 1990.
Tu., Jan. 14: Kinds of Communication Behavior Studied in ILS
Read any one of the following three articles:
- Davenport, Elisabeth & Geoffrey McKim, "Groupware," pp. 115-159 in
Annual Review of Information Science and Technology, vol. 30,
1995. or
- Metoyer-Duran, Cheryl, "Information Gatekeepers," pp. 111-150 in
Annual Review of Information Science and Technology, vol. 28,
1993. or
- Spink, Amanda and Robert M. Losee, "Feedback in Information
Retrieval," pp. 33-78 in Annual Review of Information Science and
Technology, vol. 31, 1996.
Th., Jan. 16: Group Presentations to Class
Read one of the following two articles:
- Hirshon, Arnold, "Running with the Red Queen," pp. 1-26 in
Advances in
Librarianship, vol. 20, 1996.
- Sonnenwald, Diane H., "Communication Roles that Support Collaboration
during the Design Process," Design Studies 17 (1996) 277-301.
Interview write-up due.
Subscribe to INLS180
listserv and sign up for Discussion
Forum slot and Group
Case Analysis.
Begin thinking about Web Site,
E-Journal or Listserv
Analysis Assignment., Topic and media choice due Jan. 31.
Paper due Apr. 1.
Tu., Jan. 21: Guest Lecturer - Elfreda Chatman on "Life in the
Round"
Questions on lst Discussion Forum due from Group A.
No assigned readings.
Th., Jan. 23: Basic Models of the Communication Process
Luxor Case from Chapter 1 as sample analysis.
- Chapter 1, Fisher
- Severin, Werner J., "Models in Science and Communication Research,"
pp.
30-41 in his Communication Theories: Origins, Methods, Uses.
NY:
Longman, 1988.
Tu., Jan. 28: Barriers to Communication
lst Group Case Analysis and Discussion - Ned Wicker Case. Led
by Group G. Although everyone should participate in discussion,
members of Group H have a special responsibility.
1st Discussion Forum question - Barriers to Communication. Led by
Group A. Although everyone should participate in this email discussion,
members of Group B have a special responsibility.
Discussion questions for 2nd Forum due from Group D.
- Chapter
2, Fisher.
- Althen, Gary, "The Americans Have to Say Everything,"
Communication
Quarterly 40 (Fall 1992) 413-421.
- Tannen, Deborah, "The Power of Talk: Who Gets Heard and Why,"
Harvard
Business Review 73 (Sept-Oct. 95) 138-148.
- Create a list of 5 questions relative to communication/information
that interest you and bring to class next time.
Th., Jan. 30: Research Process and Communication
Read any one of the following three articles:
- Kuhlthau, Carol J., "Information Search Process: A Summary of Research
and Implications for School Library Media Programs," School Library
Media
Quarterly (Fall 1989) 19-25.
- Kuhlthau, Carol J. "Inside the Search Process: Information Seeking from
the User's Perspective," Journal of the American Society for
Information
Science 42 (5, 1991) 361-71.
- Kuhlthau, Carol J. et al, "Validating a Model of the Search Process: A
Comparison of Academic, Public and School Library Users," Library
and
Information Science Research 12 (1990) 5-31.
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PERSON TO PERSON COMMUNICATION
Tu., Feb. 4: Symbols, Media and Information Technology
2nd Group Case Analysis and Discussion - What's the Use? Led by
Group B. Members of Group C has special responsibility to contribute to
discussion.
2nd Discussion Forum - Meetings and Use of Information
Technology. Led by Group D. Members of Group E have a special
responsibility to contribute to the discussion.
Read text chapter plus
one of the four articles listed below:
- Chapter 7, Fisher
- Hequet, Marc, "E-Mail Spins a New Web at Work," Training
32 (8) (Aug
95) 53-58 or
- Paisley, William, "Knowledge Utilization: The Role of New Communiction
Technologies," Journal of the American Society for Information
Science 44
(May 1993) 222-234 or
- Sproull, Lee and Sara Kiesler, "Computers, Networks and Work,"
Scientific American 265 (Sept 1991) 116-123.
- Tibbo, Helen R., "Interviewing Techniques for Remote Reference:
Electronic Versus Traditional Environments," American Archivist 58
(Summer 1995) 294-310.
In preparation for Thursday's class, observe noverbal behavior in some
public space, e.g. library, lab, cafeteria.
Th., Feb. 6: Nonverbal Communication
- Chapter 8, Fisher.
- Leeds-Hurwitz, Wendy, "Clothing as Sign and Code," pp. 104-126 in her
Semiotics and Communication: Signs, Codes, Cultures.
Hillsdale, NJ: L.
Erlbaum Assoc., 1993, or
- Another chapter from Leed-Hurwitz' book (on reserve).
- Also check out the emoticons on The
Unofficial Smile Dictionary[NOTE: Unfortunately, this link
has gone missing.]
In preparation for Thursday's class, I will give each of you the name
of someone else in the class. Write a list of 5-10 attributes/traits
that you believe the person whose name you are given has. Don't show
your list or sign it but bring it to class for an exercise in
"seeing ourselves as others see us."
Tu., Feb. 11: Intrapersonal Process and
Communication
Discussion Forum questions due from Group B.
- Chapter 9, Fisher.
- Gibb, Jack R., "Defensive Communication," Journal of
Communication
11 (1961) 141-148.
Th., Feb. 13: No Class. Instructor attending ALISE/ALA.
Tu., Feb. 18: Interpersonal Behavior in Organizations
3rd Group Case Analysis and Discussion: The Road to Hell. Led by
Group D. Members of Group E have special responsibility to contribute to
discussion.
3rd Discussion Forum - Interpersonal Behavior in Organizations Led
by Group B. Members of Group C have special responsibility to contribute
to discussion.
Discussion Forum questions due from Group H.
Read text chapter and one of the following two
articles:
- Chapter 10, Fisher.
- Shore, Barry and Venky Venkatachalam, "Prototyping: A Metaphor for
Cross-Cultural Transfer and Implementation of IS Applications,"
Information & Management 27 (1994) 175-184 or
- Varner, Iris and Linda Beamer, "Culture and Communication," pp. 1-25
in their Intercultural Communication in the Global Workplace.
Chicago:
Irwin, 1995.
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COMMUNICATION IN GROUPS
Th., Feb. 20: Group Character and Communication
4th Group Case Analysis and Discussion: United Assemblies.
Led by Group H. Members of Group A have special responsibility to
contribute to the discussion
Read text chapter and one of the
following two items:
- Chapter 11, Fisher.
- Schwarz, Rogert M., "Ground Rules for Effective
Groups," Rev. ed.
From Institute of Government, UNC at Chapel Hill, NC. 8p. or
- Schwarz, Roger M., "What Makes Work Groups Effective?" pp. 19-41 in his
The Skilled Facilitator. San Francisco: Jossey-Bass, 1994.
Tu., Feb. 25: Scholarly Communication and Information Technology -
I
4th Discussion Forum - Scholarly Communication. Led by Group H.
Members of Group A have special responsibility to respond.
Discussion Forum questions due from Group G.
Read one of the following two articles:
- Ekman, Richard H., "Technology and the University Press; A New Reality
for Scholarly Communications," Change 28(5) (Sept/Oct 96)
34-39 or
- Floridi, Luciano, "The Internet: Which Future for Organised Knowledge,
Frankenstein or Pygmalion? Part I and Part II" The Electronic
Library
14(1) (Feb 96) 43-52.
Write me a letter or send me an email message with feedback on the class
-- what you like, what you would prefer to be different, any suggestions
you might have. You can send it anonymously if you like.
Th., Feb. 27: Scholarly Communication and Information Technology -
II
Read one of the following three articles:
- Kahin, Brian, "Scholarly Communication in the Networked Environment:
Issues of Principle, Policy, and Practice," pp. 277-298 in Scholarly
Publishing (Peek & Newby, eds.), MIT Press, 1996 (on reserve)
or
- Peek, Robin P., "Scholarly Publishing, Facing the New Frontiers," pp.
3-16 in Scholarly Publishing (Peek & Newby, eds.) MIT Press,
1996 or
- Kling, Rob & Lisa Covi, "Electronic Journals and Legitimate Media in
the Systems of Scholarly Communication," The Information
Society 11(4)
(1995) 261-271.
Tu., Mar. 4: Collaborative Work Groups and Decision-Making
5th Group Case Analysis and Discussion: Group Meeting. Led by
Group C. Members of Group D have special responsibility to contribute to
discussion.
5th Discussion Forum - Collaborative Work Groups. Led by Group G.
Members of Group H have particular responsibility to contribute.
Discussion Forum questions due from Group F.
Read
text chapter and one of the following three articles:
- Chapter 12, Fisher.
- Baldwin, David A. and Robert I. Migneault, "Pros and Cons of
Teamwork," pp. 15-30 and "Authority and Management in the Teamwork
Library," pp. 49-58 in their Humanistic Management by
Teamwork. Libraries
Unlimited, 1996 or
- Dallavalle, Til, Alicia Esposito and Steve Lang, "Groupware - One
Experience," pp. 31-42 in Corporate Communication. (Goodman,
ed) SUNY
Press, 1994 or
- Poole, Marshall Scott, et al. "Group Decision Support Systems and
Group Communication," Communication Research 20 (Apr 1993) 176-213.
Th., Mar. 6: Managing Conflict in Organizations
6th Group Case Analysis and Discussion: Power Struggle over
Technology. Led by Group F. Members of Group G have particular
responsibility to contribute to discussion.
- Chapter 13, Fisher.
- Mead, Richard, "Preparing for Cross-Cultural Negotiations," pp.
166-187 and "Cross-Cultural Negotiating," pp. 188-212 in his
Cross-Cultural Management Communication. NY: Wiley, 1990.
Tu., Mar. 11-Th., Mar. 13 - Spring Break
For class after break, bring a few magazine/newspaper ads to class
so we can analyze for persuasive elements.
Tu., Mar. 18: Influence through Communication
7th Group Case Analysis and Discussion: Sea Pines. Led by Group
E. Members of Group F have particular responsibility to participate in
discussion.
6th Discussion Forum - Cross-Cultural Communication. Led by Group
F. Members of Group G have special responsibility to engage in
discussion.
Discussion forum questions due from Group C.
- Chapter 14, Fisher.
- Mueller, Robert K., "What is a Network? Something Old, Something New,"
pp. 14-27 and "Balancing Networks with Hierarchy," pp. 41-53 in his
Corporate Networking; Building Channels for Information and
Influence.
NY: Free Press, 1986.
Th., Mar. 20: Counseling, Listening and Feedback
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ORGANIZATIONS AND COMMUNICATION
Tu., Mar. 25: Organization Theory
8th Group Case Analysis and Discussion: Case of Missing
Time. Led by Group A. Members of Group B have particular
responsibility to participate.
7th Discussion Forum - Environmental Scanning. Led by Group C.
Members of Group D have particular responsibility to participate.
Read text chapter and one of the following readings:
- Chapter 3, Fisher.
- Beniger, James R., "Conceptualizing Information Technology as
Organization, and Vice Versa," pp. 29-45 in Organizations and
Communication Technology. (J. Fulk and C. Steinfield, eds) Newbury
Park, NJ: Sage, 1990. (HD 30.335 .O74 1990) or
- Heath, Robert L. "Information: Uncertainty Reduction, System, and
Satisfaction," pp. 90-116 in his Management of Corporate
Communications.
Hillsdale, NJ: Erlbaum, 1994.
Th., Mar. 27: Organization Structure
- Chapter 4, Fisher.
- Whitney, Margaret A., "Analyzing Corporate Communications Policy Using
Ethnographic Methods," pp. 185-197 in Corporate
Communication. (MB Goodman,
ed.) SUNY Press, 1994.
Tu., Apr. l: Presentations
Sign up for 5 minute presentation on Apr. 10, 15, or 17. See Presentation Assignment.
Discussion Forum questions due from Group E.
- Appendix A in Fisher.
- Griffin, Emory, "The Art of Rhetoric of Aristotle," pp. 266-275 in his
A First Look at Communication Theory. New York: McGraw-Hill,
1991.
Th., Apr. 3: External Communication
Everyone prepare Case - Jane Costello
Read text chapter and one of the following articles:
- Chapter 5, Fisher.
- Baker, Sharon L., "Improving Business Services through the Use of
Focus Groups," RQ (Spring 91) 377-385 or
- Zimmerman, Donald E. & Michel L. Muraski, "Conducting Group
Interviews," pp. 103-117 in their The Elements of Information
Gathering; A
Guide for Technical Communicators, Scientists, and Engineers. Oryz
Press,
1995.
Tu., Apr. 8: Ethical Issues, Professional Communication Behavior and
Planned Change
8th Discussion Forum - Ethical Issues and Professional Behavior.
Led by Group E. Members of Group F have special responsibility to
engage in the discussion.
Everyone should pay particular
attention to the case studies at the ends of the two chapters listed
below.
- Chapter 6, Fisher.
- Chapter 17, Fisher.
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PRESENTATIONS AND LAST CLASS
Th., Apr. 10: Presentations - First Group
Tu., Apr. 15: Presentations - Second Group
Th., Apr. 17: Presentations - Third Group
Tu., Apr. 22: Last Class - Review and Evaluation
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