WHAT DO MANAGERS DO?
9/20/99
We looked at some of the different theories of management and grouped them into four quadrants
based on whether the individuals espousing these theories were more internally or externally oriented,
more focused on control or flexibility. We will continue to use this framework to consider the roles
of the manager.
Rational Goal Model – Externally Oriented, Focused on Control
Director Role |
No nonsense, take charge attitude Competitive |
Takes initiative Sets goals Delegates effectively |
|
Producer role |
Task oriented and work focused High energy and personal drive |
Motivates others to be productive and to accomplish stated goals Maintains high personal productivity |
Administrative or Internal Process Model – Internally Oriented, Focused on Control
Monitor Role |
Knows what’s going on Good at analysis Cares for details |
Gathers and organizes information Evaluates routine info and responds to it Introduces/Uses measurement and control systems |
|
Coordinator role |
Maintains structure and flow of system Dependable, reliable Work facilitator |
Plans Organizes, Schedules Controls Handles crises |
Human Relations Model – Internally Oriented, Focused on Flexibility
Facilitator Role |
Process-oriented Has gift for getting folks to see big picture Helps folks cooperate |
Fosters collective efforts; Builds teams Manages interpersonal conflict Encourages participation in decision-making |
|
Mentor role |
Sees people as resources to be developed. Helpful, considerate, sensitive, approachable |
Develops subordinates Listens, supports, conveys appreciation Gives compliments and credit |
Open Systems Model – Externally Oriented, Focused on Flexibility
Innovator Role |
Creative Thinker Insightful Good at convincing others Entrepreneurial |
Facilitates adaptability and change Monitors environment and identifies trends Conceptualizes new projects and processes |
|
Broker Role |
Politically astute Persuasive Influential Liaison/ Spokesperson |
Builds/maintains power base Negotiates agreement and commitment Negotiates and sells ideas |