INLS 131
Management of Information Agencies
Fall 1999

Getting Ready for Class of Nov. 1, 1999

CONFLICT AND NEGOTIATION

This session is an important one. Most people prefer to avoid conflict if possible. I hope our readings, discussion and exercise will persuade you that there are better strategies of managing conflict than avoidance, at least for most situations. I have selected a chapter from a textbook that I like. It includes a short case study/role play that we can do in class and will do on Monday. The reading is:

David A. Kolb, Joyce S. Osland and Irwin M. Rubin, "Inter-Group Conflict and Negotiation," Chapter 11 (pp. 278-302) of Organizational Behavior; An Experiential Approach. 6th ed. Englewood Cliffs, NJ: Prentice Hall, 1995.

Discussion questions are built into the exercise. Of course, in addition to the questions posed, I'd like you to consider applications to the LIS field.