Focusing on the User


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Table of Contents

Focusing on the User

A Goal of Knowledge Management: Better Citizen Service


Primary User Types

Task Taxonomy: 3 Dimensions

Pragmatic Dimension (cont.)

Semantic Dimension

Syntactic Dimension

Transaction Log Analysis [BLS]

BLS Home Page Activity 12 months

PPT Slide

PPT Slide

BLS Results (cont.)

BLS Recommendations

Implications for the Design and Statistical Websites

Design Implications (cont.)

Findings with Management Implications

Management Implications (cont.)

Organizational Change


Author: gary marchionini


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Prepared for U.S. Dept. of Labor Knowledge Management Workshop September 25, 1998