1. Project Overview
1.1 The Sites
1.2 Investigation
Goals
1.3 Overview
of Study Activities
2.Methodology
2.1 Overview of Methodology
2.2 Specific Activities
2.2.1 Expert Critiques
2.2.2 Interviews
2.2.3 Focus Groups
2.2.4 Content Analysis of Email
2.2.4.1 Further Analysis of Email
2.2.5 Usability Tests
2.2.6 Transaction Log Analyses
2.2.6.1 Logs and BLS Summary Reports
2.2.6.2 Sequential Log Analysis
2.3 Summary and Recommendations
Table 2.1.1:Summary of Data Collection Activities
Table 2.2.3.1:Focus Group Participant
Summary
Table 2.2.4.1:Email Summary Information
Table 2.2.4.2:Email Coding Scheme
Table 2.2.4.3:Coding Scheme for
Data/What Email Questions
Table 2.2.5.1:Usability Test Summary
Table 2.2.6.1: BLS Coding Scheme.
3. The FEDSTATS Website: Findings, Analysis,
and Recommendations
3.1 Data Collection Activities
3.2 Findings
3.2.1 FEDSTATS Taskforce Interviews
3.2.2 Online Questionnaire to Agency Staff
3.2.3 Focus Groups
3.2.4 Usability Tests
3.2.4.1 Usability questionnaire
3.2.4.2 Scenario Worksheets
3.2.4.3 Post-search Debriefing
3.2.5 Online Comments to FEDSTATS
3.3 Key Findings of the Data Collection Activities
3.4 Analysis and Discussion
3.4.1 Users
3.4.2 Tasks
3.4.3 User Strategies
3.4.4 Other Important Findings
3.5 Recommendations
Table 3.1.1:Data Collection Summary and Site Changes
Table 3.2.4.1:Results of Usability
Questionnaire
4. BLS/CPS Websites
4.1 Interviews.
4.2 Email Content Analyses
4.3 Transaction Log Analyses
4.3.1 BLS Transaction Log Summaries
4.3.2 Sequential Log Analyses
4.4 Summary of BLS/CPS Investigations
Table 4.1.1 User Types Mentioned by
BLS/Census Staff
Table 4.1.2 User Tasks and Support
Categories
Table 4.2.1 Email Coding Summary, November 1996
Table 4.2.2 Email Coding Summary, March 1997
Table 4.2.3 Email Coding March 1997
- Data/What messages Amount
Table 4.2.4 Email Coding March 1997
- Data/What messages - Location
Table 4.2.5 Email Coding March 1997
- Data/What messages - Time
Table 4.3.1.1 BLS Online Service
Activities In Dec. 1996 and March 1997
Table 4.3.1.2 BLS Home Page Activity
for Dec. 1996 and March 1997
Table 4.3.1.3 BLS Pages with More
than 1000 Requests
Table 4.3.1.4 High-volume Cgi-bin Requests for Dec. 1996 and March
1997
Table 4.3.2.1 BLS Session Activity
for October 1996
Table 4.3.2.2 Frequency Tables for All Codes over Six Domains
Table 4.3.2.3 Starting Points
for Paths Leading to CPI news release page
5. A User Perspective
5.1 A Theoretical View of Information Seeking
Behavior
5.2 User Types
5.3 User Tasks
5.3.1 Analysis Strategy
5.3.2 A Generalized User Task Taxonomy
5.4 User Strategies
5.5 System Design Recommendations
5.6 Users, Systems, and Their Interactions
5.7 Recommendations and Future Research
Table 5.3.2.1 A Taxonomy of User
Tasks/Questions
Table 5.5.1 General Design Recommendations
Figure 5.1 User- System Interaction
6.Organizational Perspective
6.1 Website Development and Management
6.2 Agencies
7.Conclusions and Recommendations
7.1 Summarization of Findings
7.1.1 User Types
7.1.2 Tasks
7.1.3 Strategies
7.1.4 Design Implications
7.1.5 The Organizational Perspective
7.2 Methodological Implications
7.3 Theoretical Implications
7.4 Dissemination of Study Results
7.5 Project Recommendations