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Human Information Interactions Tuesdays and Thursdays 8:00 - 9:15am |
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Human Information Interactions Tuesdays and Thursdays 8:00 - 9:15am |
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Introduction: Course Overview and Basic Concepts
Understand course expectations.
Define several of the basic concepts of the course.
Identify the theoretical overview and context for exploring human information interaction.1. Tuesday, August 24: Course Introduction
2. Thursday, August 26: Perspectives on communication and fundamentals of interaction
Pierce, J. (1972). Communication. Scientific American, 227 (3): 31-41. (on protected site, also PAM box)
Schramm, W. (1973). Channels and audiences. In Pool, I., Schramm, W., Maccoby, N., & Parker, E. (eds.), Handbook of Communication. Chicago: Rand McNally, 116-140. (read pages 116-124 only). [P90 .H293] (on e-reserve, PAM box, book on reserve shelf)
Shedroff, Nathan (2000). Information interaction design: A unified field theory of design. http://www.nathan.com/thoughts/unified/ (also PAM box)
RECOGNITION AND IDENTIFICATION OF INFORMATION NEEDS
Define motivations for information seeking.
Identify and describe some of the barriers and problems people face when they seek information.
Identify and describe some theoretical concepts researchers in the field apply to these problems.3. Tuesday, August 31: causes/motivation for information seeking
Wilson, T. (1997). Information behaviour: an interdisciplinary perspective. In Vakkari, P., Savolainen, R., and Dervin, B. (eds.). Information Seeking in Context. London: Taylor Graham, 39-50. [Z674.2 .I558 1996] (on e-reserve, PAM box, book on reserve shelf)
Belkin, N. (1980). Anomalous states of knowledge as a basis for information retrieval. Canadian Journal of Information Science, 5:133-143. (on reserve in PAM box, on e-reserve, on protected site)
4. Thursday, September 2: Analyzing information needs and recognizing barriers
Dervin, B., & Nilan, M. (1986). Information needs and uses. Annual Review of Information Science & Technology, 21:3-33. (on e-reserve, on reserve in PAM box, book on reserve shelf)
Chatman, E. (1996). The impoverished life-world of outsiders. Journal of the American Society for Information Science, 47 (3):193-206, 1996. (on reserve in PAM box, e-journals, bound journals)
RESOLVING INFORMATION NEEDS
Describe techniques, processes, and strategies people use as they seek answers to questions.
Explain how and why information behaviors may be affected by the information-seeking context.5. Tuesday, September 7: Information seeking process
Dervin, B. (1992). From the mind's eye of the user: the sense-making qualitative-quantitative methodology. In Glazier, J. D., & Powell, R. R. (eds.), Qualitative Research in Information Management. Englewood, CO: Libraries Unlimited, 61-84. [Z669.7 .Q35 1992] (on reserve in PAM box; on protected site)
Kuhlthau, C. C. (1993). Seeking Meaning: A Process Approach to Library and Information Services. Norwood, NJ: Ablex. [Z711 .Z84 1993]
Chapter 3, The information search process, 33-53 (on reserve in PAM box; on protected site)
6. Thursday, September 9: Information seeking methods and sources [diagrams]
Marchionini, G. (1995). Information Seeking in Electronic Environments. NY: Cambridge University Press. [QA76.9 .H85 M38 1995]
Chapter 3, Information-seeking perspective and framework, 33-53. (book on reserve shelf; also available online at http://ils.unc.edu/~march/isee_book/Chapter_3.pdf)
7. Tuesday, September 14: Information retrieval: Analytical strategies [diagrams]
Belkin, N. J. (2000). Helping people find what they don't know. Communications of the ACM, 43 (8): 59-61. (on reserve in PAM box, e-journals)
Marchionini, G. (1995). Information Seeking in Electronic Environments. NY: Cambridge University Press. [QA76.9 .H85 M38 1995]
Chapter 5, Analytical search strategies, 76-99. (book on reserve shelf; also available online at http://ils.unc.edu/~march/isee_book/Chapter_5.pdf)
Wildemuth, B. M., & Moore, M.E. (1995). End-user search behaviors and their relationship to search effectiveness. Bulletin of the Medical Library Association, 83 (3): 294-304. (bound journals, on e-reserve, on reserve in PAM box, on protected site)
8. Thursday, September 16: Information retrieval: Browsing [diagrams]
Marchionini, G. (1995). Information Seeking in Electronic Environments. NY: Cambridge University Press. [QA76.9 .H85 M38 1995]
Chapter 6, Browsing strategies, 100-138. (book on reserve shelf; also available online at http://ils.unc.edu/~march/isee_book/Chapter_6.pdf)
9. Tuesday, September 21: Information seeking contexts (Presentation 1 Presentation 2 Group work) [led by Betsy and Emma]
Leckie, G.J., Pettigrew, K.E., and Sylvain, C. (1996). Modeling the information seeking of professionals: a general model derived from research on engineers, health care professionals, and lawyers. Library Quarterly, 66 (2):161-193. [focus on p.161-163, 178-189] (e-journals, bound journals, on reserve in PAM box)
Solomon, P. (1997). Conversation in information-seeking contexts: A test of an analytical framework. Library & Information Science Research, 19(3):217-248. (on reserve in PAM box, bound journals, e-journals)
10. Thursday, September 23: Information seeking contexts II [led by Molly and Xi] Bin's review
Fisher, K.E., Durrance, J.C., and Hinton, M.B. (2004). Information grounds and the use of need-based services by immigrants in Queens, New York: A context-based, outcome evaluation approach. Journal of the American Society for Information Science and Technology, 55 (8): 754-766. (e-journals, also current periodicals)
Williamson, K. (1998). Discovered by chance: the role of incidental information acquisition in an ecological model of information use. Library & Information Science Research, 20 (1):23-40. (e-journals, bound journals, on reserve in PAM box)
THE ROLE OF INTERMEDIARIES
Describe and understand the role and possible effects of intermediaries in information-seeking.
Describe ways to conduct interviews that can most effectively mediate people's interactions with information
Describe the challenges intermediaries face in this role.11. Tuesday, September 28: Methods and means of intermediation [led by Stefanie and Alison]
Roloff, M. E. (1981). Interpersonal Communication: The Social Exchange Approach. Beverly Hills, CA: Sage. [HM132. R653]
Chapter 1, Social exchange: key concepts, 13-31. (on e-reserve, on reserve in PAM box)
Taylor, R.S. (1968). Question negotiation and information seeking in libraries. College & Research Libraries, 29 (3):178-194, 1968. (on e-reserve, on reserve in PAM box, bound journals)
12. Thursday, September 30: Mediating people's interactions with information Presentation 1 Presentation 2 [led by Rebecca and Shanita]
Tibbo, H. (1995). Interviewing techniques for remote reference: Electronic versus traditional environments. American Archivist, 58: 294-310. [for LS students only] (on reserve in PAM box, bound journals, on protected site)
Karten, N. (1994). Managing Expectations. New York: Dorset House. [QA76.758 .K37 1994; for IS students only]
Chapter 5, Help customers describe their needs, 65-75
Chapter 6, Become an information-gathering skeptic, 77-88 (on reserve in PAM box, book on reserve shelf, on protected site)
13. Tuesday, October 5: Technology and intermediation [led by Jerry and Lee]
Brown, J.S. and Duguid, P. (2000). Agents and angels. In The Social Life of Information. pages 35-62. (on e-reserve, on reserve in PAM box, book on reserve shelf)
Maglio, P., & Barrett, R. (2000). Intermediaries personalize information streams. Communications of the ACM, 43(8): 96-101. (on reserve in PAM box, e-journals, ACM DL)
Rieh, Soo Young (2004). On the Web at home: Information seeking and web searching in the home environment. Journal of the American Society for Information Science and Technology, 55 (8): 743-753. (on reserve in PAM box, book on reserve shelf)
14. Thursday, October 7: Review I; Midterm review
-- Assignment 1 due on Friday, October 8, 11am.--
THE USE OF INFORMATION
Explain how the use of information differs from its retrieval.
Provide multiple definitions of relevance, and ways describe ways of measuring it.15. Tuesday, October 12: Assessment of Value [led by Ben and Gretchen]
Amento, B.L. (2000). Does authority mean quality? Predicting expert quality ratings of web documents. Proceedings of ACM SIGIR (Athens, July 24-28). 296-303. (ACM Digital Library, on reserve in PAM box)
Glover, E.J., Lawrence, S., Gordon, M.D., Birmingham, W. P. and Giles, C. L. (2001). Web search -- your way. Communications of the ACM, 44 (12): 97-102. (on reserve in PAM box, e-journals, ACM DL)
***** Thursday, October 14: Fall Break *****
16. Tuesday, October 19: Relevance I Presentation 1 Presentation 2 [led by Aaron and Jon]
Schamber, L., Eisenberg, M. B., and Nilan, M. S. (1990). A re-examination of relevance: toward a dynamic, situational definition. Information Processing & Management, 26 (6): 755-776. (on e-reserve, on reserve in PAM box, bound journals)
Harter, S. P. (1992). Psychological relevance and information science. Journal of the American Society for Information Science, 43 (9): 602-615. (bound journals, on reserve in PAM box, e-journals)
17. Thursday, October 21: Relevance II Presentation 1 Presentation 2 [led by Thomas and Jesse B.]
Bateman, J. (1999). Modeling the importance of end-user relevance criteria. ASIS '99, Proceedings of the 62nd ASIS Annual Meeting, pages 396-406. (on e-reserve, reserve in PAM box, bound journals)
Barry, C. L. (1998). Document representations and clues to document relevance. Journal of the American Society for Information Science, 49 (14): 1293-1303. (e-journals, reserve in PAM box, bound journals)
THE DISSEMINATION OF INFORMATION
Describe ways that information is shared within and between organizations.
Describe roles that technology can play in information dissemination.
Discuss unintended effects of technology (i.e., ways that technology has influenced the way we communicate that were unforeseen).18. Tuesday, October 26: Diffusion theory, and social network theory
Rogers, E. (1995). In Diffusion of Innovations, 4th ed. NY: Macmillan. [HM101 .R57 1995]
Chapter 1, Elements of diffusion, p.1-37. (on e-reserve, on reserve in PAM box, on protected site).
Garton, L., Haythornthwaite, C., & Wellman, B. (1997). Studying online social networks Journal of Computer-Mediated Communication, 3(1) at http://www.ascusc.org/jcmc/vol3/issue1/garton.html (online, also in PAM Box)
SCHOLARLY COMMUNICATION
Describe the cycle of scholarly communication.
Explore some techniques used to measure the significance and impact of scholarly communication.
Identify the challenges facing those who are concerned with disseminating and sharing the results of scholarly communication.19. Thursday, October 28: The cycle of scholarly communication [led by Stan]
Kling, R. & McKim, G. (1999). Scholarly communication and the continuum of electronic publishing. Journal of the American Society for Information Science, 50 (10):890-906. (bound journals, e-journals)
Nasser, R. and Abouchedid, K. (2001). Problems and the epistemology of electronic publishing in the Arab World: the case of Lebanon. First Monday, 6(9). http://www.firstmonday.org/issues/issue6_9/nasser/index.html (online)
20. Tuesday, November 2: Technology and scholarly communication
Zhao, J. L. and Resh, V. H. (2001). Internet publishing and transformation of knowledge processes. Communications of the ACM, 44 (12): 103-109. (e-journals, ACM DL)
ORGANIZATIONAL CONTEXTS FOR COMMUNICATION
Identify ways that organizations and social groups influence information seeking and use.
Define the challenges facing individuals and organizations in distributed environments.21.Thursday, November 4: Information sharing in organizations [led by Tom]
Moorhead, G., Ference, R., & Neck, C.P. (1991). Group decision fiascoes continue: Space Shuttle Challenger and a groupthink framework. Human Relations, 44 (6):539-550. (on e-reserve, on reserve in PAM box)
Constant, D., Kiesler, S., & Sproull, L. (1994). What's mine is ours, or is it? a study of attitudes about information sharing. Information Systems Research, 5 (4):400-421. (on reserve in PAM box, bound journals, e-journals)
Tannen, D. (1995). The power of talk: who gets heard and why. Harvard Business Review, 73 (5):138-148. (e-journals, bound journals, on reserve in PAM box)
-- One paragraph description of the group for your team project
due on Friday, November 5, 11am. --22. Tuesday, November 9: Technology and organizational communication [led by Terrell and Jesse S.]
Ackerman, M.S. (1998). Augmenting organizational memory: A field study of Answer Garden. ACM Transactions on Information Systems, 16 (3): 203-224. (e-journals, on reserve in PAM box)
Wellman, B. (2002). Designing the internet for a networked society. Communications of the ACM 45 (5):91-96. (e-journals, ACM DL)
23. Thursday, November 11: Communication costs
Cummings, J.N., Butler, B, and Kraut, R. (2002). The quality of online social relationships. Communications of the ACM 45 (7):103-108. (e-journals, ACM DL)
Review II
--Assignment 2 due on Friday, November 12, 11am. --
***** Tuesday, November 16: ASIST Annual Conference [No class] *****
POLICY ISSUES
Explain how information systems support or undermine power structures and value systems.
Define intellectual property and describe how technology changes our understanding of it.24. Thursday, November 18: Access to information and information technology: fair use [led by Isaac]
Clarke, R. (1999) Internet privacy concerns confirm the case for intervention. Communications of the ACM, 42 (2): 60-67. (e-journals, ACM DL)
25. Tuesday, November 23: Ownership and protection of information. [led by Jonathan]
Gasaway, L. (1998). Copyright, the internet, and other legal issues. Journal of the American Society for Information Science, 49 (1):1003-1009. (bound journals, e-journals, on reserve in PAM box)
Samuelson, P. (2001). Toward a new politics of intellectual property. Communications of the ACM, 44 (3): 98-99. (e-journals, ACM DL)
ALA Resolution on the Patriot Act, http://www.ala.org/ala/washoff/WOissues/civilliberties/theusapatriotact/alaresolution.htm
***** Thursday, November 25: Thanksgiving Break *****
FINAL PRESENTATIONS
Synthesize existing literature in order to expose gaps and direct novel lines of questioning.
Apply theoretical terms and concepts to a practical and/or professional question.
Present finalized project work to an audience of colleagues.
Be able to address questions and criticisms orally and on the spot.26.Tuesday, November 30: Presentations (1st half)
27. Thursday, December 2: Presentations (2nd half)
-- Assignment 3 due on Friday, December 9, 11am. --
Last updated: 11/18/04
