DAVIDSON COUNTY

PUBLIC LIBRARY SYSTEM
 
 
 
 
 

STAFF OPERATIONS MANUAL











TABLE OF CONTENTS
 

LENDING PERIODS

FINES

CLAIMS RETURNED

CHECK-IN NOTES

PURGING OVERDUES

LOST OR DAMAGED ITEMS

COLLECTING AND RECORDING FINES AND FEES 

OVERDUE & FINE NOTICES 

MAXIMUMS

FAXING CHARGES 

CHANGE 

TYPES OF LIBRARY CARDS

NEW LIBRARY CARDS

For Children 2-5

For Children 6-17 

YA Privileges 

For Out-of-County Patrons

For Transient Patrons 

Instructions for Creating Library Cards on Dynix

LOST LIBRARY CARDS

LIBRARY CARD RENEWAL

CHANGE OF ADDRESS 

AUDIOVISUAL EQUIPMENT

POLICY FOR CHILDREN IN THE LIBRARY

RULES GOVERNING THE USE OF THE LIBRARY

PROCEDURE FOR DEALING WITH HARASSMENT 

SPECIAL PRIVILEGES FOR TEACHERS

TEACHER ALERT

ASSIGNMENT ALERT

CUSTOMER SERVICE

RESERVES

REFERENCE

INTERLIBRARY LOANS

MODEL REFERENCE BEHAVIORS CHECKLIST

MEMORIAL AND HONOR BOOKS

GIFTS

DRESS CODE

WORK SCHEDULES

Work Week

Schedule of Work

Rest Periods and Lunch/Supper Hours

Absenteeism 

Sick Leave

Lost Time

Annual Leave

Civil Leave

Travel Requests

Request for Leave

Time Sheets 

PROBLEMS WITH TIME SHEETS AND/OR CHECKS 

STAFF PRIVILEGES 

Attendance at Conferences 

Staff Area 

New Books and Materials 

Overdue Book Charges 

Discounts 

Personal Use of Copiers 

CONTACT AND COMMUNICATION WITH LIBRARY ADMINISTRATION 

TECHNICAL SERVICES SCHEDULES

LIBRARY DISPLAYS 

Display Contract 

COMPUTER USE POLICY 

Internet Acceptable Use Agreement 

Parental Permission Agreement 

MEETING ROOMS 

Reservation Form for Meeting Rooms 

INDEX 

LENDING PERIODS:

1. Most books (and some audiocassettes at Thomasville) are checked out for 28 days. They can be renewed twice, if no one else has requested the material. Books on a particular subject (non-fiction) are limited to 3 per household.
 

2. Audiocassettes are checked out for 14 days and may also be renewed twice.
 

3. Some new books and other materials (such as magazines, encyclopedias, and books by extremely popular authors or on popular topics) that are in demand may be checked out for 7 days. High-demand reserved best sellers longer than 300 pages may be checked out for 14 days. 7 or 14-DAY status will be indicated on the pocket of the material (with the exception of magazines and vertical file items, which always remain 7 DAY). 
 

4. Videos are checked out for 2 days and may be renewed 1 time. There is a limit of 5 videos per household. They must be returned to the library from which they were borrowed. 
 

5. To borrow videos, the patron must be at least 18* and use his/her own library card. *Video loan privileges have been extended to YA patrons, who are 13-17 year olds and have parental permission to check out videos. (The parent or guardian must sign the back of the YA application card for the parental permission to be official). The library cards of patrons borrowing videos must be marked in some fashion to indicate the patron has been informed of the rules for borrowing videos.
 

6. Some high-demand items or equipment may require a refundable deposit for the item before being checked out (Examples: ASVAB, GED). 
 

FINES:
 


 

Material Type

Fine Rate

Grace Period

Maximum Fines

 

28 day items

.10 per item per day

1 day

5.00

 

7 or 14 day items

.25 per item per day

1 day

5.00

 

Interlibrary loan materials

.50 per item per day

None

 

 

Videos

1.00 per video (or video set) per day

None

10.00 or the cost of the video

 

Videos returned in bookdrop

1.00 per video

None

Not applicable

 

Film, Slide, & Overhead Projectors, Video players**

5.00 per hour (or part there of)

None

 


 
 

**A $10.00 deposit is required to borrow a Video Player. The deposit is refunded upon the timely return of the player. 
 

Claims Returned
 

How to handle an Overdue Item that the Patron Says He Has Returned: First, check the shelf to make sure that the item has not been reshelved without having been checked-in. Then make sure that it has not been set aside for mending or some other unusual purpose. If the item is not found in the library, the item should be listed as "Claims Returned" on the patron's record. To do this: 

 Enter the patron's name or barcode number to pull up his/her record

 Type .L to bring up a list of the items the patron currently has checked-out.

 Type CR and the item number to change the status to Claims Returned.

 Type "prt" after the change has been made to print a copy of the screen.

 Give this copy to the head of circulation or her designe, who will continue looking for the item.
 

If in the future the book is found, a message "Claims Returned Recovered" will appear on the patron's record. Please inform the patron that the item has been found, and then DELETE the message.
 

Check-in Notes: Always be sure to delete Check-In Notes, or they will remain with the item FOREVER. If you see a Check-in Note while you are checking in items, please put the item aside to delete the note. Here is how:

 From Cataloging>Update Bibliographic Record>Search>By Barcode, scan in the item barcode to bring up the record.

 Enter S to select 

 Enter H for holdings

 Enter the line number for the item (it should have a star beside it)

 Enter 11 to go the Check-in Note area of the Holdings record

 Type .E and enter to erase the message

 Type F to file and you are finished.
 
 
 

OTHER LENDING NOTES OF IMPORTANCE:

7 & 14-day materials may not be intralibrary loaned, except 14-day audio-cassettes.

The use of the library and/or its services may be denied for due cause. Such cause may be failure to return books or to pay penalties, destruction of library property, disturbance of other patrons, or any other objectionable conduct on the library premises.

Senior citizens (60 and older) are not charged fines but will be charged for lost materials or damages.

Late fees are not charged if a deceased patron's family returns borrowed materials.

 Patrons may renew an item by phone, without having to bring the item in to the library.

PURGING OVERDUES

After an item is overdue for more than 180 days, it will be counted lost and the patron will be billed for the item.
 

LOST OR DAMAGED ITEMS
 

When a damaged item is returned to the library, type .dm at the check in prompt before checking the item in to indicate that the item has been damaged.


 

1. Patrons will be charged for items that they have borrowed and lost or damaged beyond repair. Replacement costs include the price of the item plus an additional $2.00 processing fee. If a lost item is found and returned during the fiscal year that it was lost, the cost may be refunded minus the $2.00 processing fee owed at the time of payment.

2. When an item is damaged but can be repaired, the responsible patron will be charged on the basis of the damage. Please consult a supervisor for assistance. Damage fees are usually charged in $1.00 increments. 

5. Because of the complexity of the refund process, patrons who have lost materials are requested to wait six months before paying for materials, if there is any chance of the materials might be found.
 

** Loss of materials by fire is a hardship the Library System will share unless the number of items is substantial. Borrowers are not charged for items lost in a fire, but the loss should be reported in detail to the lending library when the dollar value is enough to justify filing an insurance claim.
 

COLLECTING AND RECORDING FINES AND FEES

1. Any fine or fee collected should be recorded on the daily collection sheet in the appropriate column (COPIES, FINES, LOST BOOKS, OTHER) and initialed by the person collecting the fine or fee.

2. Any fine or fee of $1.00 or more requires that a receipt, signed by the collecting library staff member, be given to the patron.

3. Any change due the patron should be taken from money designated for that purpose (previously collected fine money, for example) to avoid later problems in balancing accounts. 

4. Be sure all records of fines or lost materials are cleared when the patron pays for them to ensure he/she is not charged twice for the same thing.

5. Questions or problems that cannot be solved by the individual staff member should be referred to the supervisor or the staff member in charge of circulation and overdues.
 
 
 

OVERDUE & FINE NOTICES

1. A patron with materials overdue will be called by the Electronic Notification System (aka ENS) when materials have been overdue for 3 days and then again if items have not been returned by 7 days. An overdue notice will be generated within 10 days after material becomes overdue.

2. A second notice will be sent within 20 days after the first notice.

3. Legal action may be taken in the form of either a civil or criminal complaint when deemed necessary by the librarian and the director.

4. Notification of overdue materials is a courtesy extended by the library system to patrons. Whether or not a notice is sent for overdue materials, the patron remains ultimately responsible for the safe return of library materials.
 

MAXIMUMS

  1. Overdue materials: The maximum number of items a patron may have overdue at one time before losing checkout privileges is 10.
  1. Number of items checked out: The maximum number of items a patron may have checked out at one time is 75 for adults, 50 for out-of-county patrons, 30 for juveniles, 10 for Smart Start children, 5 for patrons in the category transient.
  1. Claimed returned: The maximum number of items that a patron may claim returned before losing checkout privileges is 10.
  1. Maximum fine owed: The maximum fine that a patron may owe before losing checkout privileges is $15.00 for adults and $10.00 for juveniles.
  1. Holds: The maximum number of holds that a patron may have under his name is 25. 
  1. Fines: See fine chart on page 4.


 

FEES FOR THE FAX MACHINE

1. Fees for the use of the fax machine are deposited with the copier money, but unlike copier money, a receipt is written

2. Fees for sending or receiving fax are the same: $1.00 per page. There is no charge for the library cover sheet, which is always included.

3. If the patron's copy is not dark or clear enough to fax well, the staff member can copy the document on the copier to enhance the quality at no additional charge.

4. The library system does not charge other county departments or other libraries to send or receive faxes.

5. Overseas faxes are $5.00 per sheet.

6. Library staff members may send or receive unlimited local faxes. For long distance faxing, staff members are allowed 5 faxed pages of information at no charge.

CHANGE

1. Adequate change ($30) should be available to provide for patrons' needs.

2. Alert a supervisor if more change is needed.

3. Staff members who count the daily fines and copier monies should trade out the small bills and coins to the "change cash" to ensure that enough change is available. 

4. Avoid sending a patron out for change if possible.
 

NEW LIBRARY CARDS

All first library cards are FREE! Replacement cards may be purchased for $3.00. 
 

Library cards may be used at any of the five county public libraries; therefore, it is unnecessary and undesirable for patrons to register for a card at each branch.

Adults and school-age children need to sign their own names. This should be a full name: first, middle or maiden, and last. If help is needed in filling out the rest of the registration card, it is permissible once the applicant has signed the card. The information must be legible.
 

While social security number is requested on the patron registration form, the library cannot require this information. 
 

** Patrons are limited to two items the first time they check out. One of those two items may be a video if the patron has agreed to the rules governing the use of videos.

Types of  Library Cards

Adult Davidson residents may give a friend or relative as a reference as long as the reference has a different Davidson County address and phone number.
 

If a new patron gives a P. O. Box as a mailing address, a street address is also required to establish a record of his/her physical residence.
 

Particulars for Very Young Patrons Ages 2-5:

"SMART START" library cards are issued to children who are 2 to 5 years old. The card is to be issued in the child's name. The parent may fill out the registration card for the child. A reference, someone who lives in Davidson County not at the address of the applicant, is still required.
 

The child will be limited to 10 Easy books or kits at any time. This is all each child will be able to borrow on his/her card at any time. It cannot be used to borrow any other type of item. The parent may choose to check out additional materials using his/her own card. 
 

Each card will be issued for five years. But when the child turns 6 years old, the patron information should be updated and borrowing privileges expanded. 
 
 For younger children who come in with a grandparent, neighbor or babysitter to get a library card: If the staff member is suspicious, call the child’s parent for example if a neighbor brings them in to get a card. Get a verbal OK over the phone. The responsible adult will put down the parent’s name and sign their name (responsible adult) underneath. Staff member should ask parent’s Driver’s License over the phoneor have the parent call back or come in with the information.


 

Particulars for Patrons Who Are 6-17 Years Old

Children need to sign their own names. This should be a full name: first, middle, and last. If help is needed in filling out the rest of the registration card, it is permissible once the child has signed the card. The information must be legible.
 

Children under 13 must have a parent's or guardian's signature and driver's license number/I. D. number, and they should have their own social security card. [The library cannot require that a patron provide social security number]. The parent or guardian is the designated responsible patron for each child under 13. A relative other than the parent may sign the card. The relative would give his or her driver's license or I. D. number.
 

Students should put the name of their school and their grade. [Children are verifying their addresses when they give the name of their Davidson County/city School]. 
 

For a reference, students may use a teacher or principal or an adult neighbor or friend. Both first and last names are required (not Mr. Smith, but Mr. John Smith).
 

Patrons under the age of 13 are not allowed to check out videos.
 

Special Young Adult Privileges

Young adult patrons (13-17 years of age) are now allowed to check out videos (except those rated R) with parental permission. Parent/guardian must sign the permission statement on the back of the registration card.
 

Particulars for OUT-OF-COUNTY Patrons

In the spirit of the freedom of information, patrons who live outside of Davidson County will no longer have to pay for their first library card. 

**Staff members must write their initials (in pencil) on each registration card they type AND TYPE THEM IN THE NOTES AREA OF THE PATRON RECORD, regardless of whether it is for a new, renewal, replacement or out-of-county library card
 

Particulars for Transient Patrons

In the interest of serving all patrons who may need the services of the library but are not able to fulfill the residency requirements, three new patron categories have been created: TR (transient), TRJ (transient juvenile), TYA (transient young adult). A person who has no permanent residence is categorized as a Transient patron. This person is allowed to check out 5 items at a time. *This category includes children in foster homes and institutional homes. 
 


 

Specific Dynix "How to"s for Making Library Cards 
 

Sample
 

Enter PATRON ID : *** NEW ADDITION ***

1 BARCODE 1/ 

2 NAME 

3 STREET 1/ 

4 CITY/STATE 

5 ZIP CODE 

6 HOME PHONE 

7 WORK PHONE 1/ 

8 PATRON LOAN TYPE 

9 STAT CLASS 1/ 

* AGENCY TPL

11 ADD/MOD/EXP 1/ 

12 NOTES 1/ 

13 DRIVERS LICENSE # 

14 SSN # 

15 LOCAL CARD # 

16 GUARDIAN 

17 PIN 

=== more data ===
 

Enter PATRON ID : *** NEW ADDITION ***

1 BARCODE 1/ barcode number by scanning or by manual entry

2/ This is a multivalue field once one field is filled (1/) and entered the next field pops up to be filled. This field entry means that you can enter more than one line of information and the lines will not show on the screen until you press the ENTER/RETURN key twice after the last entry in this multivalue field. You should note that at the bottom of the screen where you are typing the line number "1/, 2/, etc." will appear.

2 NAME LAST, FIRST MIDDLE/MAIDEN (All three names should be typed out, use NMN if there is no middle name. 

3 STREET 1/House no. and street name. If address is PO box, use POB and enter in the second multivalue field. Always enter street address in the first multivalue field. Always get the home address, especially for those with POB.

4 CITY/STATE Type "/" to get screen for abbreviations for this field. Most common: LEX, TVL, HP, WS, etc.

5 ZIP CODE Type correct zip code from patron information.

6 HOME PHONE Home phone number preceded by area code. Enter without dashes or spaces.

7 WORK PHONE 1/ Enter without dashes or spaces. This is a multivalue field in case the patron has more than one workplace.

8 PATRON LOAN TYPE Type "/" to get list of different types. Be sure to enter OC(out of county) here for patrons who live in another county, whether they work here, own property (card is free) or they have purchased a card.

9 STAT CLASS 1/ Multivalue field for different statistical classes. For senior citizens enter data in two fields 1st-SC and 2nd AD. For all patrons entered as Juvenile (JV) in the patron loan type field above, enter JV1, JV2, JV3 according to grade level. SS for Smart Start which includes all children 2yrs to 6yrs. of age.

* AGENCY TPL (automatic field) 

11 ADD/MOD/EXP 1/ Looks like a multiple field but we enter only the expiration date for children and for all Out of County cards. No expiration dates for Senior Citizens or Adults.

12 NOTES 1/ Allows staff to enter information such as old card nos

13 DRIVERS LICENSE # Adult patron - enter the patron's driver's license number or if it is only an ID, type "ID" followed by the number. Child - enter DL# of parent or guardian. 

14 SSN # Type the social security number of the patron getting the card. Do not use the parent's social security number for a child. 

15 LOCAL CARD # the card number embossed on the card, preceded by D, L, T, or N. For example - T383. 

16 GUARDIAN Parent's or guardian's name. 

17 PIN Personal Identification Number, may be established at some later date and be used when we have dial-up access or to secure a patron's record. 
 

Please be sure to use the original record when you replace a lost card. Do not create a new record. In the original record be sure to change the barcode and card # as well as other information. In the "Notes" area type the old library card number. Occasionally you will find two records for the same patron. Be sure you keep the most current record and delete the older duplicate record.
 

Other Dynix Quirks & Procedure problems we have noticed.

Make sure that all materials checked in before they are reshelved. Keep an eye on the screen as you check in to make sure that the check in process in "successful."

  1.  

LOST LIBRARY CARDS

If a patron has lost his/her library card, he/she must pay $3.00 for a new card and fill out a new registration card. This remains true even if the original card was issued at another library in the system. 
 

The attending staff person should list the old library card number in the Notes field of the patron record. Both the old and new registration cards should be kept together until the corrected online records are double-checked.
 

*If a patron brings in a police report stating that his/her purse or wallet has been stolen, there will be no charge for replacement.
 

LIBRARY CARD RENEWAL

Smart Start, Juvenile, and Young Adult cards are renewed for 5 years on or after the date they expire. Transient cards must be renewed every 6 months to remain active. Adult cards (including Senior Citizen and Staff cards) are good indefinitely and need not be renewed.
 

*The computer system automatically brings up the registration record for review annually (or the first time the card is used within a year). When this happens, the patron's record will pop up when the card is scanned. The attending staff person should verify the information (address, phone number, work number, grade for children) in the record with the patron to make sure that it is still accurate.
 

If a card is worn or cracked from normal use, the card can be replaced free of charge. When such a new card is issued, the old library card, the old registration card, and the new registration card should be attached together.
 

CHANGE OF ADDRESS

If a patron has changed names or address before the library card has expired, have them fill out a new registration card. Give them a new address label and change the patron record, but do not change the expiration date (if any) on the library card or registration card. 
 

A change of address can be handled at any branch, regardless of which library issued the card.
 
 
 

AUDIOVISUAL EQUIPMENT

In order to check out audiovisual equipment, patrons must first fill out an Equipment Loan Contract. The following is a copy of the form given to patrons:


 

EQUIPMENT RESERVATIONS
 

1. Equipment, as with the meeting rooms, may be reserved no more than a month in advance by the general public. (High-demand equipment such as video cassette players may be reserved no more than a week in advance).
 

2. Patrons wishing to borrow equipment should have an established library card in their own name.
 

3. The borrower must be at least 18 years old.
 

4. Dates and times for checking out and returning equipment should be determined in advance by the library.
 

5, A deposit will be required for videocassette players/recorders. The deposit will be refunded in full upon the prompt return of the equipment. Unauthorized delays in return of VCRs will result in a loss of the deposit plus possible fines.
 

6. Library equipment needs take precedence over all other requests for use of the equipment.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

DAVIDSON COUNTY PUBLIC LIBRARY SYSTEM

Audio-Visual Equipment and Materials Agreement

between the

________________________ Library

and
 

(To Be Completed by Staff Member and Patron)

PATRON'S NAME ___________________________________

ADDRESS ___________________________________

TELEPHONE ___________________________________

LIBRARY CARD NUMBER ___________________________________

GROUP REPRESENTED ___________________________________

DRIVER'S LICENSE NUMBER ___________________________________

TYPE A-V EQUIPMENT OR MATERIAL ______________________________

DATE BORROWED ___________________________________

DATE AND HOUR DUE ___________________________________
 

I hereby agree to:
 

1. Use equipment in good repair and have a competent person in charge of the equipment and/or materials.
 

2. Pay postage for each film booked.
 

3. Return equipment and/or materials on the date designated by the Davidson County Public Library System.
 

4. Pay overdue fines on $.50 per hour or $2.50 per day for each 16 mm film, filmstrip, cassette, and/or slides.
 

5. Pay $1.50 for each 16mm film or video booked and not used. The library will exercise judgment and omit fines when circumstances beyond the control of borrower prevent use of film or video.
 

6. Report number of showings and size of audience for each showing or use of materials.
 

7. Report any damage or break in the films, videos, filmstrips, cassettes, and/or slides.
 

8. Since films and materials are inspected and repaired between use by the Davidson County Libraries and the State Library, the borrower agrees to pay for cost of replacement for irreparable damage to materials or equipment. Costs for damages to 16mm films or videos will be determined according to the amount of damage. Replacement costs are charged for lost materials and/or equipment.
 

(TO BE COMPLETED BY PATRON)
 

I UNDERSTAND THAT I AM RESPONSIBLE FOR ALL A-V EQUIPMENT AND MATERIALS BORROWED FROM THE DAVIDSON COUNTY LIBRARY SYSTEM. I FURTHER UNDERSTAND THAT ALL A-V EQUIPMENT IS DUE THE FOLLOWING DAY BY 9:30 A.M. OR AT THE TIME DESIGNATED ON THIS FORM. SHOULD I FAIL TO RETURN THIS EQUIPMENT AT THE TIME SPECIFIED, I WILL PAY A LATE FEE OF $5.00 PER HOUR OR ANY PORTION THEREOF. I UNDERSTAND THIS REGULATION IS NECESSARY TO INSURE THE PROMPT RETURN OF EQUIPMENT WHICH IS IN GREAT DEMAND BY THE PUBLIC.
 

EQUIPMENT AND MATERIALS COVERED BY THIS AGREEMENT:

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
 

SIGNED:__________________________________________________

DCPL/02/82 (REVISED 09/94 & 09/98)


 
 
 
 

POLICY FOR CHILDREN IN THE LIBRARY
 

A copy of the following rules should be posted in the library. The Policy may be sent home to the parents of children, who have had recurring problems obeying library rules.
 

CHILDREN IN THE LIBRARY 

February 1984
 
 
 

The Davidson County Public Library System welcomes children at all times and regards them as an important segment of our service population. However, for their safety and in consideration of other patrons, they must observe certain rules of conduct.
 

Parents are responsible for the conduct of their minor children in the library, whether or not they accompany them. Nonreading children (under the age of six) must be accompanied and supervised by an adult. The library has neither the staff nor authority to supervise unattended children, and cannot be responsible for accidents that happen to them.
 

THIRTY MINUTE POLICY

Children left unattended for long periods of time in the library often develop behavior problems. Reading children (six years of age and older) may remain in the library unattended for thirty minutes. If after thirty minutes, they are not using the library effectively (see note below), they will be asked to return to their parents elsewhere in the library. If parents are not in the library, they will be asked to remain in an area where they will not disturb other patrons until their parents are located.
 

PLEASE NOTE--Effective use of the library involves use of library materials including:

books, recordings, cassettes, films, filmstrips, magazines and other print or audio-visual material, and computers (for those children 10 years old and older) .
 

UNATTENDED CHILDREN AT CLOSING

Library staff will exercise appropriate procedures to ensure the safety of unattended children seventeen years of age and younger when the library is closing.
 

Any unattended children will be alerted before closing time (about 15 minutes) to contact their parent and/or their rides so they will be picked up at or before closing time.
 

If upon leaving, the staff notices any unattended child, they will verify that the child has contacted their parent or a ride. If after 15 minutes of closing the library, the child's parent or ride has not arrived, the staff will refer the unattended child to the Police Department if the parent cannot be located.

DCPL/02/84


 
 
 

RULES GOVERNING THE USE OF THE LIBRARY
 

PLEASE DO NOT:

- Talk in tones louder than the general noise level
 

- Consume food or beverages

- Smoke inside the library
 

- Sleep in the library (occasional dozing while using the library is allowed) 

- Leave Children unattended (refer to Children in the Library above for rules)
 

- Enter with bare feet or without a shirt
 

- Willfully destroy or damage library property
 

- Sit on tables or desks
 

- Rearrange any library furniture or equipment

- Harass patrons or library personnel. (See the following section on harassment). When in the view of the library staff members a situation is extremely threatening, the police will be summoned immediately

- Fight. Violence in the library will not be tolerated. Police will be summoned as needed

- Use obscene or abusive language
 

- Engage in any illegal behavior
 

- Solicit or sell anything
 

- Distribute leaflets or post notices not authorized by the Library administration. Areas are provided for approved notices and leaflets.
 

- Bring animals other than lead dogs into the library
 

- Use audio-visual equipment without headphones
 

Those persons who violate these rules may be asked to leave. Those refusing to do

so are subject to arrest under the trespass laws of the General Statutes of North

Carolina (14-134). Use of library facilities, equipment, and materials may be restricted

under certain conditions. 
 


 

Procedure for Dealing with Patron Harassment
 

If a patron harasses a staff member or other patron here in the library, you should:

  1. Inform the patron that we will not tolerate harassment and will call the police if he/she does not desist. *If you do not feel comfortable or capable of doing this, call upon your supervisor if possible. 
  1. If he/she persists, call the police.

If you feel in immediate danger, do not confront the person, get out of the situation, (if possible), and immediately call the police.

  1. In the presence of an officer of the law, inform the patron that he/she is banned from the library and is not to return. Inform the patron that if he/she returns, second degree trespassing charges will be pursued against them.
  1. If the patron does indeed return, call the police and follow through with the trespassing charge.


 

If a patron harasses a staff member over the telephone, the incident should be reportedimmediately to the supervisor in charge.
 

Always inform your supervisor if you have experienced any sort of harassing situation.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

DAVIDSON COUNTY PUBLIC LIBRARY SYSTEM


 

SPECIAL PRIVILEGES FOR TEACHERS
 

1. Teachers are not limited to the normal three books on a subject. They may borrow more to supplement the classroom collection to teach a special unit. The only limitation here is the degree to which these materials may be in demand and number of students in the class. For example, we would limit the number of science project books checked out during "science fair season." [There is a general limit of 10 items per subject due to the size of the library collection].
 

2. The library staff will reserve and set aside materials for special projects when notified. In past years, we have set aside materials for ecology, North Carolina, and history projects. 
 

3. The library maintains a selection of reading lists filed according to school and teacher. If we know in advance that a book is going to be required reading in a class, we will make every effort to acquire at least one copy of the book for our collection. We will also shorten the loan period to seven days to ensure that more students have the opportunity to read it.
 

4. The library can request films and videos from the state library film service. This requires a three-week booking notice and postage to and from Raleigh. The public library also has a limited number of films and videos for which public performance rights have been purchased.
 

HOW TEACHERS CAN HELP THE LIBRARY BETTER SERVE STUDENTS
 

1. Avoid mass assignments where all your students need the same books at the same time. We know this is not always possible, but if you notify us in advance, we will reserve these materials and shorten the loan period as needed. 
 

2. Send the library a copy of your required reading list. 
 

3. Accept photocopies of articles and pictures rather than requiring an original. 
 

4. If you are not sure that the library will have the resources your students will need to complete an assignment please call and ask. We will help and accommodate you in any way we can.
 

5. If you have a question or problem that cannot be answered in your media center, contact us or ask your media coordinator. 

Teacher Alert

DATE:__________________

Dear Teacher/Instructor:
 

Your student, _____________________________________________, came to the 
 

__________________ library today. We regret that we are unable to fill the request for 
 

__________________________________________________ 

because:
 

____ All circulating materials on this subject are checked out.
 

____ The materials that you assigned are reference only and must be used in the library.
 

____ This is a small library with limited resources. The student has been referred to the Headquarters Library or another library in the area.
 

____ Clarification of the assignment is needed.
 

____Other____________________________________________________________________
 
 
 

We are proud to serve you and strive to do our best to meet your needs and the needs of your students. Please feel free to call or mail the attached form to us prior to research assignments so that we can prepare by collecting materials and restricting their circulation period. Thank you and have a great day.
 

Library Staff Member______________________________________________________
 

Library:__________________________________________________________________
 

Telephone:________________________________________________________________
 
 


Assignment Alert









For your convenienceAssignment Alert makes your public library aware of when you and your students will need materials for research assignments and large class assignments. Please stop by the library or call if you need more copies of this form or have questions. Thank you.
 

School:_______________________________________________________________________
 

School Phone Number:_______________________________ Today's Date______________
 
 
 

Teacher's Name:_________________________________ Home Phone Number___________
 

Grade Level:_______________________Subject:____________________________________
 
 
 

Are there any required materials?_______________________________________________
 

May we suggest alternative titles to your students? Yes No
 

Are there any restrictions on the types of materials used? (example - no encyclopedias)

______________________________________________________________________________
 

Assignment__________________________________________________________________
 

____________________________________________________________________________
 

Starting date of assignment:______________Date Due:___________ Size of Class_____

Could you suggest one or two titles that would best fulfill this assignment?
 

_____________________________________________________________________________

At least one week's notice is appreciated.

Thank you for your cooperation.
 

CUSTOMER SERVICE

 Service to the Public is our Number 1 priority over all other library duties.

 The library is comparable to a retail store. We are here to serve the public. If the public is not satisfied, they do not have to return. 

 The library staff must respect and serve the public who pay our salaries through county taxes.

 Be careful not to even give the appearance of not giving the patron good service. If library staff members are talking (even about library business), be sure to stop the conversation to help the patron. The same applies to phone conversations. Call the patron back or put them on hold to serve the public in the library.

 Avoid making patrons wait

 Work together. 

a. Library staff working in the Reference and Children's departments should go to assist the Lending Desk staff as needed and vice versa.

b. Be sure desks are covered when taking breaks and lunch. Wait if necessary to ensure that they are.

c. Build teamwork and help each other out. Work out problems without recriminations and accusations.

d. Do not discriminate against other staff members. 

 Maintain clean workspaces and get rid of clutter and excess baggage.

 Remember the work and the mission of library service should be the primary concern of staff during work hours. Help create an atmosphere conducive to good services.

 Never tell a patron that we do not have something. Tell them we will try to locate the information or book from another source. If you are unsure about how to find something, refer the patron to someone with more experience with reference or call another library for assistance.

 Always make sure an explanation is given as to why the information or material is not immediately available.

 Never be abrupt or rude to the public--even if they are so to you.

 When asking the patron for information always ask politely and give an explanation if asked. Do not only say that it is "just policy." Ask for assistance from a supervisor if necessary. 

 Disengage politely from extended conversations with patrons, family, or friends. Arrange for extended visits during breaks, lunch or supper hours. 
 

RESERVES

1. If the item that a patron requests is checked out, offer to place a hold on the item.

2. When reserve requests number more than seven, an additional copy should be 

acquired as the budget allows.

3. When reserved materials are returned, the ENS machine will call the next reserve in the holds list.

4. Called reserves will be held no longer than 3 working days. If not picked up, the next reserve will be called and the previous reserve cancelled.

5. Reserves are contacted in chronological order of request.

6. Reserves may be shuffled when needed to accommodate a justifiable need.
 

REFERENCE

1. When assisting patrons with reference needs, staff members should be approachable, interested, and willing to listen to the needs of the patron.

2. The staff member should both clarify and verify the patron's request through open-ended questions that allow the patron to explain and amplify the question.

3. The staff member should be able to find the information needed quickly and efficiently. If an answer is not found in 3-5 minutes, the staff member should seek assistance either from another staff member or another library if no answer can be located within one's own library.

4. Be sure to verify that you have found the exact information requested and cite your source (especially over the telephone).

5. If a telephone reference question cannot be answered quickly while the patron waits, request the patron's phone number and call back within an agreed upon time-frame.
 

Items of Note: 

A. Remember that 80% of all reference questions can be answered using 20% of the collection.

B. Primary resources for many reference questions are encyclopedias, almanacs, and dictionaries.
 

INTERLIBRARY LOANS

1. If the information or material needed by a patron cannot be located within the library system, an interlibrary loan may be required.

2. Before requesting a loan through the main library, every effort should be made to verify as much information as possible about the request.

a. Check bibliographic sources to verify author and title as well as publisher, copyright and ISBN where possible. 

b. Quote the source of your information when contacting headquarters.

c. Certain materials are not available for interlibrary loan: books published 

within the last six months, best sellers, some fiction and juvenile titles, reference materials.

3. The patron should already have a library card and a record in good standing with the library.

4. Patrons are asked to pay $2.00 for postage to mail the item back and forth. This should be explained to the patron before the loan is requested and is payable upon receipt of the requested loan. 

5. Loans are due back at each Davidson County Library three days before the date of return to the lending library for mailing. 

6. Patrons should be aware of possible charges and approximate amounts when requesting photocopies.

MODEL REFERENCE BEHAVIORSCHECKLIST

Observed Specific Question/Statement

(check) (write verbatim)

APPROACHABILITY

Smiles ______

Makes eye contact ______

Gives friendly greeting ______

Is at eye level ______

COMFORT

Speaks in relaxed tone ______

Goes with patron ______
 

INTEREST

Maintains eye contact ______

Makes attentive comments ______

Gives full attention ______
 

LISTENING

Does not interrupt ______

Paraphrases ______ ______________________

Clarifies ______
 

INQUIRING

Probes ______ ______________________

Verifies ______ ______________________
 

SEARCHING

Finds answer in 1st source ______

Searches other sources ______

Keeps patron informed ______

Offers referral ______
 

INFORMING

Speaks clearly ______

Checks if answer understood ______

Cites the source ______

FOLLOW-UP

Asks "Does this completely answer your question?"_______

Asks other follow-up question __________________________________

MEMORIAL AND HONOR BOOKS 

1. If the librarian or a supervisor is available, they should handle a memorial or "in honor" transaction with the donor. Other staff members should be able to accept these donations as needed.

2. The donor should be aware that any donation of less than $20-25 severely limits the kind of item that can be purchased. Most children's books cost approximately $15 and up.

3. The donor should supply the names and addresses of the friend(s) or the relative(s) he wishes notified of the donation. No more than 4 such notifications should be normally accepted per donation.

4. If the donor has a preference for the purpose of the item to be purchased, the staff member should note the preference.

5. Unrestricted donations are encouraged so the library may use the donation to best serve the needs of the library and its patrons. 
 

GIFTS

1. The library reserves the right to accept or reject gifts and donations.

2. Any gift materials may be:

a. processed and added to the library's collection, 

b. used to replace worn library copies

c. sent to another library in the system as needed

d. sold to help purchase items needed by the library.

3. Any large items given as gifts such as works of art must be approved by the library director and/or the library board before being accepted.
 

DRESS CODE 

1. All employees should dress in a professional manner to promote a positive image of the library to the public. Tailored-looking clothing is most acceptable. "Clothes do make the man or woman" when you are dealing with the public who are going to judge you on first impressions. 

2. Acceptable attire includes: 

a a. tailored knee-length shorts when worn with hose, a jacket or vest, and an

appropriate top

b. opaque hose

c. sleeveless "dressy" dresses--not including sundresses or "straplike" dresses that expose the shoulder

d. sleeveless coordinated vest outfits made to wear without blouses

3. Male staff members should wear shirts and pants that promote a professional image. Dress shoes (laced and tied shoes or loafers) and socks are appropriate. 

4. Unacceptable attire for both male and female employees includes:

a. sleeveless shirts, dresses, sweaters when worn without a sleeved jacket or sweater over them

b. tee shirts with writing or pictures on them

c. revealing clothing

d. skirts that are too short to be worn when shelving

e. tight stirrup pants unless worn with a dress, long top, jacket or vest

f. tennis shoes, thong sandals, clogs, or any backless shoe which could cause an employee to fall

g. anklet socks and the like

h. blue jeans or jean-like pants

e i. heavy perfumes or colognes

*An exception may be made in footwear (i.e. tennis shoes) for those staff members with established orthopedic problems.
 
 
 

WORK SCHEDULES
 

1. WORK WEEK: The standard work week for library employees shall consist of five, 7.5 hour days, per week as approved by the County Manager on January 30, 1975. Library units open in the evenings and on Saturdays require staggered staff schedules. Library employees should be reminded that the Library system is the only county governmental agency operating on a 37.5-hour week--all other departments are on a 40-hour schedule. Because a special concession has been made for the system's employees, all staff members must be on the job promptly, stay until the work day ends, take only morning and afternoon breaks, and one hour for lunch.

2. SCHEDULE OF WORK: Due to limited staff, in an emergency an employee may be called upon to change his schedule on short notice. The normal workday is scheduled within the hours of 9 a.m. and 9 p.m. and changes in schedules for any purpose must be approved by the supervisor and director.

3. REST PERIODS AND LUNCH/SUPPER HOURS: A fifteen minute break will be permitted during the morning, during the afternoon, and during the evening hours. Staff members will not be permitted to leave the library buildings for the break, except when granted special permission by the supervisor. It is assumed that staff members will be in the area of the lounge during these breaks, unless the supervisor has been notified to the contrary. Errands should be taken care of at the lunch hour. One hour will be given for lunch and supper at the convenience of the supervisor making the schedule. This time is not included in the 7.5 hours staff members are on duty. BREAKS AND LUNCH PERIODS MAY NOT BE USED TO SHORTEN WORKING HOURS OR COUNTED AS OVERTIME IF NOT TAKEN. 

6. ABSENTEEISM or chronic absence from work, whether for short or long periods of time, is an expensive and an intolerable situation for the library system, which operates with a minimum number of employees. Attendance is part of the overall job performance. Obviously if employees are not at work, they cannot do their jobs. Attendance is also a true measure of an employee's attitude, dependability, and efficiency. Poor records in any of these three areas are grounds for dismissal according to the Davidson County Personnel Resolution. Everyone is expected to work on schedule, unless the absence is truly unavoidable--doctor's certificate may be required to make this determination. Each employee's record is unique and will be treated as such. However, the following factors will be considered when reviewing an employee's record of absences: frequency of absence, pattern of absence, tardiness record, and total time absent over a given period of time.
 

7. SICK LEAVE: As according to the Davidson County Employee Resolution:
 

Sick leave with pay is not a right which an employee may demand but a privilege granted by the Board of Commissioners. Sick leave may be taken in fifteeen (15) minutes increments. An employee may be granted sick leave if the absence is due to:
 

(a) Sickness or bodily injury which may prevent an employee from performing his/her regular duties.

(b) Medical/Dental appointments

(c) The actual period of temporary disability caused or contributed to by pregnancy, miscarriage, chidbirth, and recovery therefrom. Since there is no certainty as to when disability begins and ends, a doctor's certificate shall be required verifying the employee's period of temporary disability recognized as sick leave.

(d) Quarantine due to a contagious disease in the employee's immediate family or exposure to a contagious disease when continuous work might jeopardize the health of others.

(e) Death in the employee's immediate family, not to exceed three (3) days, for any one occurrence. Additional leave time, under exceptional circumstances, up to ten (10) may be authorized by the Department Head. Immediate family is defined as wife, husband, mother, father, brother, sister, children, grandparents, grandchildren, plus the various combinations of half, step, in-law, and adopted relationships that can be derived from those named. 

(f) Sick leave may also be used when illness or a medical appointment of an employee's spouse, child, or parent requires the presence of the employee.
 

Notification of the desire to take sick leave should be submitted to the employee's Supervisor prior to the leave, or not later than one (1) hour after the beginning of the scheduled workday. Such notice shall include the nature of the absence and the expected duration.

*If an employee is on FMLA and the time extends beyond the date submitted on the leave form, the supervisor should be notified of the employee's status daily until another form can be submitted. 
 

Effective as of October 1, 1992, anyone who has been employed by the library system for two or more years and has accumulated 5 or less days of sick leave will be required to furnish a doctor's certificate with each incident of sick leave taken. This certificate must be stapled to the Request for Leave form before the director will sign it. We (the library administration and supervisors) want to accommodate the employee who must be out of work due to illness, surgery, or maternity leave--but hold down the indiscriminate use of sick leave. 
 

Leave Forms: All Sick Leave forms must be sent to the administration office the day the employee returns to work. Vacation Request forms must be received prior to the leave being taken.


 
 
 

6.LOST TIME: may be made up only with advance permission of supervisor and Director.
 

7. ANNUAL LEAVE: All leaves will be approved in advance by supervisors and Director. Taking vacation in hourly bits or by the day will be generally disapproved as this practice would defeat the idea of a vacation as a time to get away from the job for several days of rest or a change of scene. Vacations are scheduled, whenever possible, at the convenience of the staff member. However, the needs of the library must be given first consideration. Vacations may have to be rescheduled when the work of the agency requires it.
 

8. CIVIL LEAVE: An employee called for jury duty or as a court witness for the Federal or State government, or a subdivision thereof, is entitled to a leave with pay for the period of absence required. He/she is entitled to regular compensation plus fees received for jury duty (Section 26, p.6.15 of Personnel Resolution). If the employee is released early, he/she is expected to return to work. 
 

9. TRAVEL REQUESTS: must be submitted in advance for any new and/or additional travel or outreach program that requires additional mileage expense. Travel sheets should include complete odometer readings, and mileage should be calculated. *Please note on the travel sheet if you driving a different vehicle than usual.
 

10. REQUEST FOR LEAVE (BOTH SICK AND VACATION): Non-exempt library personnel may schedule their proposed leave as far ahead as they like within each library. Supervisors (exempt employees) need to inform the director as far in advance as possible of expected absences.
 

11. TIME SHEETS: Timesheets should be filled out as described in personnel orientation in RED ink only:


 
 
 
 
 

PROBLEMS WITH TIME SHEETS AND/OR CHECKS
 

If there is a discrepancy on your payroll check or time sheet and the supervisor cannot correct the problem, library administration should be contacted first to determine the problem. The payroll is generated from this office and any changes, discrepancies, or concerns should be addressed here first. If necessary, library administration will refer the supervisor to the Personnel or Finance Departments, or administration will make the contact for the supervisor. 
 

STAFF PRIVILEGES

1. ATTENDANCE AT CONFERENCE AND PROFESSIONAL MEETINGS: Staff members will be permitted to attend professional library association meetings and other professional conferences and seminars at library expense when the travel budget allows. Travel requests must be submitted and approved in advance. Preference will be determined by the Director. The basis for selection may be:

 Staff position

 Individuals holding office or membership in key committees of the associations

 Potential benefit that the employee may get from such attendance that may have bearing upon his particular area service in the library system 

 Reimbursement shall be made to trustees for attendance at such meetings when commissioned by the Library Board of Trustees.

 Expenses will be paid for (a) transportation to and from state, regional, or local conferences, seminars, and meetings, (b) meals and hotel accommodations at 

authorized meetings.
 

2. STAFF AREA: Each library has, at least, a small area where employees may take rest periods and lunch breaks. Each user is responsible for assisting with clean-up chores to keep the area in neat order. Current periodicals and newspapers brought to the lounge area must be returned to the periodical racks at the end of the break period. A bulletin board or other area for staff information and announcements is located in the staff area or another location in the library. All staff members are to refer to this board and be familiar with information posted there. Announcements of immediate and general concern will be circulated through supervisors and posted on these boards for later reference.
 

3. NEW BOOKS AND MATERIALS: Staff members will have the opportunity to examine new books for a period of five (5) days in the library before materials are shelved for circulation. New materials may be examined over a weekend before materials are placed in circulation and returned to the library the following Monday. Staff members may place reserves on new materials after they have been circulated once (or have sat on the shelf for two days).
 

4.OVERDUE BOOK CHARGES: Staff members are excused from the payment of charges on overdue books and other materials. Lost books, audiotapes, etc. must be paid for in the same manner that applies to patrons. Staff members must check out any materials to be taken from the library. THIS IS ESPECIALLY TRUE OF ANY UNPROCESSED MATERIALS. These items must be checked out through Technical Services only on an overnight basis, except in the case where a supervisor must make a judgment on the appropriateness of a title for a particular library or the entire system. EXEMPTION FROM OVERDUES MAY NOT BE GRANTED TO FRIENDS OR RELATIVES OF EMPLOYEES AS A PERSONAL FAVOR. 
 

8.DISCOUNTS: Staff members will be granted the privilege of purchasing books and recordings at the regular library discount. Some sources give no discount. These materials must be received by the Library System and paid for by the individual before being obtained by the employee. This is a personal service to staff, which cannot be extended to others.

9.PERSONAL USE OF COPIERS: When not needed for library purposes or by patrons, members of the library staff may use copiers for personal or organizational purposes provided the employee pays the cost. The system must use the receipts from the machines to pay for the monthly charges, contracted services, and for supplies.
 

CONTACT AND COMMUNICATION WITH LIBRARY ADMINISTRATION

1. Library supervisors are responsible for contacting library administration when necessary. 

2. Every effort should be made to resolve problems or questions within the local library first.

3. Long or complicated requests should be conveyed in writing via fax or courier rather than by phone.

4. Make any requests for information by phone short and to the point.

5. Office supply orders, printing requests, and postage requests should be relayed to library administration by the third Thursday of each month.

6. Supervisors should be sure that administration is aware of any change of address by employees.
 

TECHNICAL SERVICES SCHEDULES

1. Monthly reports should be turned in no later than the 5th of the month. If the date falls on a holiday or weekend, reports should be turned in by the next working day.

2. Book orders for the next month should be turned in by the 15th of the month. If the date falls on a holiday or weekend, orders should be turned in by the next working day.

10. Gaylord or Library Store or other library related supplies should be relayed by the third Thursday of each month.
 

LIBRARY DISPLAYS

Patrons who display items in the library must complete a Display Contract. Typically, items are on display for one month, and reserves may be made in advance. The following is a copy of the Display Contract.
 
 
 


 

Date of Contract______________________

DISPLAY CASE

NAME: _________________________________________________________
 

ADDRESS: _______________________________________________________ 
 

PHONE:__________________________________________________________
 

GROUP REPRESENTED:____________________________________________
 

EXHIBIT: ________________________________________________________
 

DATE AND TIME FOR SET-UP: ______________________________________
 

DATE AND TIME FOR REMOVAL: ____________________________________
 

POLICIES FOR USE OF DISPLAY CASE

1. Exhibits pertaining to library programs have first priority.
 

2. Exhibits should be non-profit, in the public interest, and/or relating to library materials.
 

3. Exhibitors may not charge fees for viewing exhibits.
 

4. Exhibitors will be responsible for damage that is caused by the exhibit to the building and/or its equipment.
 

5. All exhibits will be secured in a locked display case when possible. Library staff will take reasonable care of exhibits but cannot be responsible for loss or damage of items. Exhibitors will be responsible for loss of items on display in case of fire, theft, or for damage of any kind while the exhibits are in the library.
 

6. Exhibits should not be left longer than one month except by agreement with the library. Exhibits should be dismantled and picked up on the date agreed upon.
 

7. Exhibitor is responsible for setting up and taking down display.
 

8. Expensive or irreplaceable items are not eligible for exhibit.
 

9. Staff is responsible for moving glass shelving.
 

Signed_________________________________________________

COMPUTER USE POLICY

All library patrons are allowed to use the online catalog. However, there are specific rules governing the use of other computers in the library. Patrons must read the rules and agree to abide by them by signing a sign-up sheet prior to using a computer. The following is a copy of the rules that patrons must read:
 


 
 

COMPUTER USE POLICY

DAVIDSON COUNTY PUBLIC LIBRARY SYSTEM












All users of the public access computers in the Davidson County Public Library System must agree to abide by the following rules.
 

1. The computers are for use by anyone at no charge, during regular library hours. Children under the age of five must be accompanied by an adult at the computer.
 

2. Reserving Computer Time for word processing, spreadsheets, resumes, etc.: 

a. The computer may be reserved for 1 hour intervals up to 2 hours per day per person, unless no one is waiting. 

b. Computer time may be reserved one day in advance. (An exception is made for reserving times on Monday which may be scheduled on the preceding Friday or Saturday). 

c. Users with appointments will take precedence over walk-ins. 

d. Those who are more than ten minutes late for their reserved time for using a computer may lose their place to walk-in users. 

e. Users must have some knowledge of how to use a computer and wordprocessing
 

2. Use of the Computer with multimedia or other educational software: 

a. The computer may be reserved and used for 15 minute intervals up to 30 minutes per day, unless no one is waiting. 

b. Computer time may be reserved one day in advance. (An exception is made for reserving times on Monday, which may be scheduled on Friday or Saturday.) 

c. Users with appointments will take precedence over walk-ins. 

d. Computer users who are more than ten minutes late for a reserved time may lose their scheduled times to walk-in users. 

e. Users must request and sign for one CD at a time with a library staff member. 

f. Each user is responsible for ensuring that each CD is returned to a library staff member who will note the return. 
 
 
 

2. Computer Care: 

a. New users must have a brief orientation or demonstrate to the staff that they can use the computer correctly. 

b. Users must check-in at the desk where the computer is located before beginning their computing session and must check out, returning any borrowed software (or CDs), when finished. 

c. A user who borrows software (or CDs) from the library, accepts responsibility for the item while in his possession. Library owned software is not to be taken from the library. 

d. A user who brings his own software program to run on the computer must be able to run it from his or her floppy disk and be able to ensure that it is virus-free. The library staff must check all disks must be scanned for viruses before they are used. The program cannot be copied onto the hard disk to run. 

e. Diskettes are available for purchase at the Reference Desk for $1.00 each. Please do not save anything to the hard drive.

f. Users are expressly FORBIDDEN to copy library-owned commercial software. The library will make every effort to abide by copyright restrictions in the use of software. Patrons violating this rule will lose their computer use privileges. 

g. No arcade-type games (like Solitaire and others available in the Microsoft Entertainment pack) will be allowed at any time. 

h. Only the scheduled user and one other person are permitted at the computer at one time. 

2. Printing: 

There will be a charge of 20 cents per page for black and white or color printouts.

3. YOUR COMPLIANCE WITH THE ABOVE RULES IS REQUIRED TO INSURE CONTINUATION OF COMPUTER PRIVILEGES. 
 
 
 

______________________________________ 

I have read the above rules and accept the conditions for the use of the library computer.


 

Internet Acceptable Use Agreement








All users of the Davidson County Public Library System's Internet computers must read, understand and accept the rules governing the use of the library's Internet connection and sign a statement of agreement before each session. Those users who are under 16 years of age, must obtain a parent's or guardian's signature and consent before their first usage of the Internet. Those users ten and under must be accompanied by an adult at the computer. Parents of minor children are responsible for the child's use of the Internet through the Library's connection. Each person must give a driver's license (for users sixteen and older) or library card with Internet permission (for users under sixteen) for identification before signing to use the Internet. The identification will be returned when the user signs off . 

**Computer time may be reserved no more than one day in advance. (An exception is made for reserving time on Monday which may be scheduled on the preceding Friday or Saturday.) Persons who reserve time and do not appear within fifteen minutes of their scheduled time, forfeit the reservation.Guidelines for Responsible Use

Users of the in Internet shall: 

1.Access only information for educational or informational purposes. 

2.Avoid sending, receiving, displaying text, files, or images of any type that are obscene, offensive, or disruptive. 

3.Obey laws and regulations regarding copyright and software license. 

4.Refrain from: 

 soliciting and advertising, 

 profiting from activities, 

 writing chain letters, 

 using Internet relay chats (IRCs) for any form of conversation, 

 propagating computer viruses, 

 using the library's connection for purposes of libel, slander, harassment, or any illegal activity. 

 Download only onto the user's personal floppy disk, formatted for an IBM PC compatible, if saving files. 

 Pay $.20 per page for all print outs.

 Have up to one hour on the Internet if others are waiting or may have up to 2 hours at the most, if no one is waiting. To maximize availability of the Internet for all users, each individual is limited to a total of 2 hours per day, unless no one is waiting.

 Acknowledge that library assumes no liability for any loss or damage to the user's data or for any damage or injury arising from invasion of privacy in the user's account, programs, or files. 

 Recognize that the library has no control over Internet resources and that the information may or may not be reliable and current or unavailable at times.  Some material may be offensive, explicit, contain strong language and/or violence.

 Not send or receive e-mail via the Library's Internet Access Accounts. 

 Understand that misuse of the computer or Internet access will result in the loss of user's computer privileges. 

 Sign in with a library staff member and have the staff member initiate and terminate the Internet connection.

 

If a child is in the custodial care of a social worker/house parent/authority figure, then this responsible adult must sign for the child (11-up) for Internet use. Do not call for Internet permission as a rule, since we want the parent or guardian to read the rules with the child. Children under the age of 11 need an adult (someone 18 or older)to use the computer with them.

Parental Permission Agreement

As the parent or legal guardian of the minor child named below, I have read, understand and accept the rules governing the use of the library's Internet connection. I understand that some sites on the Internet may be objectionable, but I accept responsibility and consent to my child age eleven to fifteen to use the Internet independently. I agree to accompany my child ten and under or allow my child to use the Internet with the adult who accompanies him/her to the library.

 

Child's Name______________________________________Date of Birth___________

Parent's Name_________________________________________________________

Parent's Driver's License Number__________________________________________

Parent's Signature______________________________________________________

Phone Number ________________________________________________________

Date_________________________________________________________________
 

Parents of eleven to fifteen year old children:

Please note that your signature on this permission slip gives your child your permission to use the library's Internet connection at any time in the future whether you accompany your child or not. Children age 11 to 15 without this permission agreement will not be allowed to use the Internet computers unless he/she is accompanied by an adult at the computer.
 

 


 
 
 
 
 



 
 
 

MEETING ROOMS

Individuals or groups interested in using library facilities for meetings must read the policy governing use of meeting rooms and fill out a Meeting Room Contract. The following is a copy of the policy and the contract.
 


 

MEETING ROOM POLICIES

DAVIDSON COUNTY LIBRARY SYSTEM
 

The Davidson County Public Library System maintains meeting rooms in all four of its libraries. These rooms are designed to meet the general needs of educational and cultural programming. Meeting rooms are intended primarily for library programming and for civic and/or community programs presented in cooperation with the libraries.
 

The library meeting rooms are available for other public gatherings of a civic, cultural, or educational character, but not for social gatherings, entertainments, dramatic presentations, money-raising or commercial purposes. These meeting rooms may be reserved for meeting where fees are charged ONLY if the libraries sponsor such meetings or an approved non-profit educational group or institution for short-term classes, institutes, discussion groups and forums.
 

Rooms are not available for meeting of social, political, partisan, or religious purposes; for the benefit of private individuals or commercial concerns; for the presentation of one side only of controversial matters; or when in the judgment of the director any disorder may be likely to occur. The rooms may not be reserved for denominational groups. Exception is made when committees or associations affiliated with more than one church are involved.
 

Established nonpartisan organizations which do not endorse individual candidates or parties may be allowed, with the approval of the director, to conduct meetings in the library buildings at which current elections issues will be discussed by the candidates for public office, if all candidates for the same office shall have been invited and a majority of such candidates are to appear on the program. Any program in which non-candidates discuss current issues to be voted upon shall include reasonable and thoughtful presentations of differing views. It is understood that the public shall be welcome at all meetings of this nature. The fact that a group is permitted to meet at the public library does not in any way constitute an endorsement of the group's policies or beliefs.
 

THE FOLLOWING REGULATIONS MUST BE OBSERVED IN USING LIBRARY

MEETING ROOMS:

1. Library programs receive first consideration in scheduling meeting room events.
 

2. Non-library sponsored meetings may only be scheduled one month before the proposed meeting date. The library will try to notify the contact person for the concerned group in advance if any changes in room scheduling are necessary.
 

3. The meeting rooms may be used only during the hours the library is open. Exceptions for educational, civic, and cultural programs may be made at the discretion of the head librarians. When said exceptions are made, a minimum of ten (10) persons is required to warrant the expense of operating the facility.
 

4. No fees, dues, or donations may be charged or solicited by the user for any program or exhibit. All programs and exhibits shall be free.

5. Programs and exhibits may not disrupt the use of the library by others. Persons attending the meeting are subject to all library rules and regulations. 

A. Meeting participants should be aware that noise levels should be kept to a minimum, especially in the public areas of the library.

B. Parents are responsible for the behavior of their children. See policy on "Children in the Library" for more detailed information.
 

6. Library facilities shall be left in a clean and orderly condition. Users shall pay the cost for repair of any damages to facilities. The library will not be responsible for materials or equipment left in the building by users.
 

7. No additional furniture or equipment other than that furnished in the meeting room by the library is to be used without library approval. If approval is given for use of additional furniture or equipment it must be removed at the end of the meeting. All library meeting room furniture should be returned to its proper place.
 

8. Tape, thumbtacks, and nails may not be used on the walls of the meeting and conference rooms.
 

9. All requests for use of the meeting rooms will be submitted on Form #DCPL 03 (see appendix) to the head of the library in which the meeting room is located and updated annually. Forms may be obtained at individual libraries in the county.
 

10. The contact person for each organization is responsible for ensuring that each member of his or her group is aware of and abides by these regulations. 
 

11. The contact person agrees to notify a library staff member of the number of persons who attend the scheduled meeting. 
 

12. Granting of permission to use the library facilities does not constitute an endorsement by the library staff or board of trustees.
 


 
 
 

RESERVATION FOR USE OF LIBRARY MEETING ROOMS
 

DATE_____________________
 
 
 

In the name of the ____________________________________________
 

I am applying for the use of the meeting room in the ___________________

_________________________________Library of the Davidson County Library System. I have noted the provisions and agree to comply with them. I accept responsibility for securing the building in the event a staff member of the library is not present at the meeting; I understand this arrangement will be agreed upon at least one week in advance of the date of the meeting.
 

Date and hour of meeting______________________________. 
 

Probable length__________________________.
 

Probable attendance_________________________.
 

Nature of the meeting__________________________________________

______________________________________________________________.
 

Signature of person responsible for arrangements (contact person):
 

___________________________________________________________
 

Address______________________________________________________
 

Telephone____________________________________________________
 

Purpose and function of the organization (please be specific)

______________________________________________________________
 

______________________________________________________________.
 

DCPL/01/94


 
 
 
 
 
 
 
 
 
 

INDEX
 
 

A

ABSENTEEISM

Animals

ANNUAL LEAVE

Assignment alert

Audiocassettes

Audio-visual equipment

Audio-visual equipment use contract

B

Bare feet, 16

Beverages, 16

Book orders, 29

C

CHANGE, 8

CHANGE OF ADDRESS, 12

Check-in notes 5

Checks, 27

Children, 14

CIVIL LEAVE, 27

Claims Returned 5

COLLECTING AND RECORDING FINES AND FEES, 6

Computer Care, 32

COMPUTER USE POLICY, 31-32

Conferences, 28

Customer Service, 21

D

Daily collection sheet, 6

Damaged items, 6

Deceased patrons, 6

Deposits for materials, 4

Deposits for equipment, 5

Displays 29-30

Display contract, 30

DRESS CODE, 24

Dynix "How to"s for Making Library Cards, 10

Dynix Quirks, 11

E

EQUIPMENT RESERVATIONS, 13

F

Faxes, 7

Fighting, 16

Fine Rate, 4-5

Fines, 4, 5, 6, 7, 13, 14

Food, 16

G

Gifts, 24

H

Harassment, 16, 17

Holds, 21

HONOR BOOKS, 24
 

I

Illegal behavior, 16, 33

Internet Use Policy, 33

INTERLIBRARY LOANS, 22

Intralibrary loans, 5

L

LENDING PERIODS, 4

Library administration, 29

LIBRARY CARD RENEWAL, 12

Library cards, 8-12

LIBRARY DISPLAYS, 29-30

LOST LIBRARY CARDS, 11

Lost materials, 5, 6

LUNCH/SUPPER HOURS, 25

M

Magazines, 4

Making up time, 27

MAXIMUMS, 7

MEETING ROOM POLICIES, 34-36

Meeting rooms, 34

MEMORIAL BOOKS, 24

MODEL REFERENCE BEHAVIORS, 23

Monthly reports, 29

N

New books, 4, 28

NEW LIBRARY CARDS, 8-12

Noise, 16

Notices, 7

O

OUT-OF-COUNTY LIBRARY CARDS, 9

OVERDUE & FINE NOTICES, 7

Overseas faxes, 7 

P

POLICY FOR CHILDREN IN THE LIBRARY, 14

Postage, 13, 22

PURGING OVERDUES, 6

R

Receipts, 6, 7

Reference, 22, 23

Renewing materials, 4, 6

REQUEST FOR LEAVE, 27

Reserves, 12, 21, 31, 33, 36

REST PERIODS, 26
 

RULES GOVERNING THE USE OF THE LIBRARY, 17

S

SCHEDULE OF WORK, 26

Senior citizens, 5, 12

SICK LEAVE, 27

Smoking, 17

Soliciting, 17

STAFF PRIVILEGES, 6, 28-29
 

T

Teachers, 19-20

Technical services, 29

Telephone renewals, 6

TIME SHEETS, 27

Transient Patrons, 9

TRAVEL REQUESTS, 27

V

Vacation, 27

Videos, 4, 5, 9

W

WORK SCHEDULES, 25

Y

YOUNG ADULTS, 9