| Terms |
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| • | Frequently
encountered terms |
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| • | Basic level of
statistical literacy |
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| • | Strategies for
term identification |
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| • | examination of
frequently-visited pages |
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| • | anecdotal
evidence from agency and non- |
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| agency
consultants |
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| • | metadata user
study |
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| • | web crawl of
agency sites |
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