24.usability testing: study design
Read this to prepare for class discussion
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Universal principles of design
The principle of not invented here, 168 -
from Sharp, Rogers, & Preece,
Chapter 14, Evaluation studies: from controlled to natural settings, 476-504 -
Boren, M. T., & Ramey, J. (2000).
Thinking aloud: Reconciling theory and practice.
IEEE Transactions on Professional Communication, 43(3), 261-278.
Optional readings which may come up in class discussions
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Yang, S.C. (2003).
Reconceptualizing think-aloud methodology: Refining the encoding and categorizing techniques via contextualized perspectives.
Computers in Human Behavior, 19(1), 95-115. -
van den Haak, M.J., de Jong, M.D.T., & Schellens, P.J. (2009).
Evaluating municipal websites: A methodological comparison of three think-aloud variants.
Government Information Quarterly, 26 (1), 193-202.
Useful, but not available online
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van Someren, M. W., Barnard, Y. F., & Sandberg, J. A. C. (1994).
The Think Aloud Method: A Practical Guide to Modelling Cognitive Processes.
London: Academic Press. [SILS - BF444 .S63 1994]
Chapter 3, The think aloud method, p29-39
Chapter 4, Practical procedures in obtaining think aloud protocols, p41-48
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